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Pay Range: $65hr - $70hr\nResponsibilities:\nRequirements Gathering: Lead workshops, interviews, and client sessions with stakeholders (agents, managers, IT) to understand customer service challenges and needs.\nSolution Design: Translate business needs into detailed functional specifications, user stories, process flows (like call flows), and acceptance criteria.\n","descriptionText","Salesforce Service Cloud Business Analyst Cynet Systems Sales & Business Development Job Posting Pay Range: $65hr - $70hr Responsibilities: Requirements Gathering: Lead workshops, interviews, and client sessions with stakeholders (agents, managers, IT) to understand customer service challenges and needs. Solution Design: Translate business needs into detailed functional specifications, user stories, process flows (like call flows), and acceptance criteria.","shortDescription","Job Posting

Pay Range: $65hr - $70hr\nResponsibilities:\nRequirements Gathering: Lead workshops, interviews, and client sessions with stakeh...","location","Alameda, California, United States, 94501","companyName","Cynet Systems","salaryMin","salaryMax","salaryDescription","https://us.thebigjobsite.com/redirectfeedjob?jobid=EB3C6F3F8FB31FF6477A5E64D5331FE1&source=mediabistroxmlus&utm_source=mediabistroxmlus&jobSiteKey=2B80FF80D929FEBE4699EF3A569A2932","companyDescription","companyWebsite","displayLogo","https://www.mediabistro.com/public/images/desk-100x50.webp","displayThumbnail","displayHeadline","Work at Cynet Systems","isManualPosted","costPerClick",0.15,"displayUrl","fullUrl","https://www.mediabistro.com/jobs/2408917406-salesforce-service-cloud-business-analyst","strippedDescription","Job PostingPay Range: $65hr - $70hr\nResponsibilities:\nRequirements Gathering: Lead workshops, interviews, and client sessions with stakeholders (agents, managers, IT) to understand customer service challenges and needs.\nSolution Design: Translate business needs into detailed functional specifications, user stories, process flows (like call flows), and acceptance criteria.\n","parsedLocation",{"_464":465,"_466":467,"_468":469,"_470":191,"_471":191,"_472":473},"city","Alameda","state","California","country","United States","street1","street2","postal_code","94501","displayPublishedAt","3 days ago","shortTitle","shortLocation","level","searchCompanyPath","/jobs?keyword=Cynet+Systems","searchLocationPath","/jobs?location=Alameda%2C+California%2C+United+States%2C+94501","searchTitlePath","/jobs?keyword=Salesforce+Service+Cloud+Business+Analyst","featuredCompany",{"_422":487,"_15":371,"_488":425,"_74":-5,"_489":490,"_240":491,"_439":492,"_493":-5,"_494":495,"_496":-5,"_497":498,"_499":500,"_501":502,"_449":503,"_457":504,"_451":505},1072,"agency","slug","hearst-television","

Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

","New York, NY","coloredLogo","logoAttachment","Hearst.png","thumbnail","thumbnailAttachment","Hearst_TV_Careers.png","hexCode","#2D75B9","headline","National multimedia company reaching 24 million households","https://production-rails-default.s3.amazonaws.com/uploads/company/logo_attachment/1072/Hearst.png","/companies/hearst-television","https://production-rails-default.s3.amazonaws.com/uploads/company/thumbnail_attachment/1072/Hearst_TV_Careers.png","hasJobSubmission","isSavedJob","similarJobs",[510,522,532,540,553],{"_426":425,"_430":511,"_449":450,"_441":512,"_240":513,"_437":514,"_424":425,"_111":515,"_428":191,"_429":191,"_451":450,"_439":440,"_422":516,"_452":517,"_427":127,"_474":518,"_457":519,"_476":515,"_477":440,"_479":520,"_481":482,"_483":521},["D",1770040800000],"TechDigital Group","Overview

Salesforce Service Cloud Business Analyst analyzes business needs, gathers requirements, and translates them into functional Salesforce solutions, focusing on case management, omni-channel routing, and knowledge bases, working with stakeholders and developers to configure the platform, create user stories, support UAT, and drive continuous improvement for enhanced customer service.\nKey tasks include leading discovery workshops, designing process flows, supporting integrations (like Amazon Connect), writing acceptance criteria, and ensuring solutions meet business goals.\nKey Responsibilities

Requirements Gathering:

Lead workshops, interviews, and discovery sessions with stakeholders (agents, managers, IT) to understand customer service challenges and needs.\nSolution Design:

Translate business needs into detailed functional specifications, user stories, process flows (like call flows), and acceptance criteria for Service Cloud features (Case Management, Omni-Channel, Knowledge, Field Service).\nConfiguration & Support:

Support the configuration and customization of Salesforce Service Cloud, Experience Cloud, and related integrations.\nAgile Collaboration:

Work closely with developers, QA, and architects in Agile sprints (backlog grooming, demos) to build and test solutions.\nTesting & Deployment:

Plan and support User Acceptance Testing (UAT), triage defects, and coordinate with teams for successful deployments.\nProcess Improvement:

Drive continuous improvement by recommending best practices and staying updated on new Salesforce features, including AI capabilities.\nDocumentation:

Create comprehensive documentation, reports, and training materials for new features and processes.\nCore Skills & Knowledge

Deep understanding of Salesforce Service Cloud functionalities (Case Management, Entitlements, SLAs, Knowledge, Omni-Channel).\nExperience with contact center operations and customer service best practices.\nStrong analytical, communication (written/verbal), and facilitation skills.\nProficiency with requirements management tools (e.g., Azure DevOps).\nFamiliarity with system integrations (e.g., CTI, Amazon Connect).

#J-18808-Ljbffr\n","Overview

Salesforce Service Cloud Business Analyst analyzes business needs, gathers requirements, and translates them into functional Sale...","Salesforce Service Cloud",["B","2406889475"],"Work at TechDigital Group","4 days ago","/jobs/2406889475-salesforce-service-cloud","/jobs?keyword=TechDigital+Group","/jobs?keyword=Salesforce+Service+Cloud",{"_426":425,"_430":523,"_449":450,"_441":524,"_240":525,"_437":526,"_424":425,"_111":433,"_428":191,"_429":191,"_451":450,"_439":440,"_422":527,"_452":528,"_427":127,"_474":529,"_457":530,"_476":433,"_477":440,"_479":531,"_481":482,"_483":484},["D",1770296400000],"JMD Technologies Inc.","Overview\nPosition: Salesforce Service Cloud Business Analyst

Location: Alameda, CA (Onsite)

Type: Contract

Job Description\nA Salesforce Service Cloud Business Analyst analyzes business needs, gathers requirements, and translates them into functional Salesforce solutions, focusing on case management, omni-channel routing, and knowledge bases, working with stakeholders and developers to configure the platform, create user stories, support UAT, and drive continuous improvement for enhanced customer service.

Key tasks include leading discovery workshops, designing process flows, supporting integrations (like Amazon Connect), writing acceptance criteria, and ensuring solutions meet business goals.

Key Responsibilities

Requirements Gathering:

Lead workshops, interviews, and discovery sessions with stakeholders (agents, managers, IT) to understand customer service challenges and needs.

Solution Design:

Translate business needs into detailed functional specifications, user stories, process flows (like call flows), and acceptance criteria for Service Cloud features (Case Management, Omni-Channel, Knowledge, Field Service).

Configuration & Support:

Support the configuration and customization of Salesforce Service Cloud, Experience Cloud, and related integrations.

Agile Collaboration:

Work closely with developers, QA, and architects in Agile sprints (backlog grooming, demos) to build and test solutions.

Testing & Deployment:

Plan and support User Acceptance Testing (UAT), triage defects, and coordinate with teams for successful deployments.

Process Improvement:

Drive continuous improvement by recommending best practices and staying updated on new Salesforce features, including AI capabilities.

Documentation:

Create comprehensive documentation, reports, and training materials for new features and processes.

Core Skills & Knowledge

Deep understanding of Salesforce Service Cloud functionalities (Case Management, Entitlements, SLAs, Knowledge, Omni-Channel).

Experience with contact center operations and customer service best practices.

Strong analytical, communication (written/verbal), and facilitation skills.

Proficiency with requirements management tools (e.g., Azure DevOps).

Familiarity with system integrations (e.g., CTI, Amazon Connect).

#J-18808-Ljbffr\n","Overview\nPosition: Salesforce Service Cloud Business Analyst

Location: Alameda, CA (Onsite)

Type: Contract

Job Descripti...",["B","2446102142"],"Work at JMD Technologies Inc.","1 days ago","/jobs/2446102142-salesforce-service-cloud-business-analyst","/jobs?keyword=JMD+Technologies+Inc.",{"_426":425,"_430":533,"_449":450,"_441":524,"_240":534,"_437":535,"_424":425,"_111":536,"_428":191,"_429":191,"_451":450,"_439":440,"_422":537,"_452":528,"_427":127,"_474":529,"_457":538,"_476":536,"_477":440,"_479":531,"_481":482,"_483":539},["D",1770296400000],"A technology solutions firm is seeking a Salesforce Service Cloud Business Analyst based in Alameda, CA. The role involves analyzing business needs, gathering requirements, and translating them into Salesforce solutions, focusing on improving customer service. Key tasks include leading workshops, designing processes, and supporting system configurations. Strong skills in Salesforce functionalities and experience with contact center operations are essential. This position is offered on a contract basis, onsite in California.\n#J-18808-Ljbffr\n","A technology solutions firm is seeking a Salesforce Service Cloud Business Analyst based in Alameda, CA. The role involves analyzing business needs...","Salesforce Service Cloud Analyst - Discovery & Integrations",["B","2446089603"],"/jobs/2446089603-salesforce-service-cloud-analyst-discovery-integrations","/jobs?keyword=Salesforce+Service+Cloud+Analyst+-+Discovery+%26+Integrations",{"_426":275,"_430":541,"_449":450,"_441":542,"_240":543,"_437":544,"_424":425,"_111":545,"_428":191,"_429":191,"_451":450,"_439":546,"_422":547,"_452":548,"_427":127,"_474":475,"_457":549,"_476":545,"_477":546,"_479":550,"_481":551,"_483":552},["D",1770069600000],"Insight Global","Job Description\nAn employer in the insurance industry is looking for Salesforce Business Analyst to join the fully remote team. This person will be responsible for leading the requirements gathering process by collaborating with stakeholders to define and document business needs for Salesforce projects. They will develop comprehensive business requirements, user stories, acceptance criteria and process maps to guide the development and implementation teams. This role is fast‑paced and highly collaborative. On a typical day, the analyst will spend about a third of their time in requirements‑gathering sessions, another third sorting and structuring the steady stream of requests coming in from various channels, and the remaining third in uninterrupted focus time converting those requirements into well‑crafted user stories. The BA will design proof‑of‑concepts (POCs) and propose Salesforce solutions that align with business objectives and best practices. They will partner with IT/Salesforce resources to ensure the configuration and customization of Salesforce meets business requirements and industry best practices.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

3-7 years of experience as a Business Analyst on the Salesforce platform

3-7 years of experience writing user stories for Salesforce specific functionalities

Salesforce Administrator Certification and Salesforce BA Certification

Experience working with various Salesforce platforms and features including Sales Cloud, Service Cloud and Marketing Cloud

This person will not be doing hands‑on configurations, rather they need to understand the various platforms' functionalities and how features would work together.

Process documentation experience in their tool of choice (Lucid Chart, Asana, etc.)

Experience working with a ticketing system similar to Azure DevOps, ServiceNow, Jira, etc.

Must be a strong communicator, able to prioritize and re‑prioritize tasks and requests from business units based on project goals. Sales Cloud Consultant Certification (preferred) or Service Cloud Consultant Certification

CSM or CSPO certifications

Experience doing hands‑on configurations a plus!

#J-18808-Ljbffr\n","Job Description\nAn employer in the insurance industry is looking for Salesforce Business Analyst to join the fully remote team. This person will be...","Salesforce Business Analyst","Irvine, California, United States, 92713",["B","2411126802"],"Work at Insight Global","/jobs/2411126802-salesforce-business-analyst","/jobs?keyword=Insight+Global","/jobs?location=Irvine%2C+California%2C+United+States%2C+92713","/jobs?keyword=Salesforce+Business+Analyst",{"_426":425,"_430":554,"_449":450,"_441":555,"_240":556,"_437":557,"_424":425,"_111":558,"_428":191,"_429":191,"_451":450,"_439":559,"_422":560,"_452":561,"_427":127,"_474":475,"_457":562,"_476":558,"_477":559,"_479":563,"_481":564,"_483":565},["D",1770069600000],"The College Board","Overview

Employer Industry: Educational Technology\nWhy consider this job opportunity:\nSalary up to $120,000\nOpportunity for career advancement and growth within a mission-driven organization\nWork remotely from anywhere\nSupportive and collaborative work environment focused on innovative solutions\nEngage in meaningful work that expands educational and career opportunities\nWhat to Expect (Job Responsibilities)

Partner with business stakeholders to elicit, document, and prioritize requirements for Salesforce solutions\nTranslate business needs into functional specifications, user stories, and acceptance criteria\nConfigure and optimize Salesforce features, including Flows, Process Builder, validation rules, and reports/dashboards\nSupport Sales Cloud, Service Cloud, and Experience Cloud enhancements aligned with evolving program needs\nConduct user acceptance testing (UAT), training, and change management activities to support adoption\nWhat is Required (Qualifications)

Bachelor’s degree in Information Systems, Business Administration, or a related field preferred\nMinimum 6–7 years of professional experience as a Business Analyst, with at least 4–5 years working specifically with Salesforce\nStrong knowledge of Salesforce declarative tools, including Flows, Process Builder, validation rules, and reports/dashboards\nExcellent stakeholder management and communication skills, with the ability to bridge business and technical teams\nExperience working in Agile environments, writing user stories, and supporting sprint planning and backlog refinement\nHow to Stand Out (Preferred Qualifications)

Familiarity with integration concepts (REST/SOAP APIs, middleware) to support collaboration with technical teams\nExposure to Salesforce DevOps tools (e.g., Gearset, Copado, Salesforce DX) from a business requirements perspective\nSalesforce Business Analyst or Administrator certification

#J-18808-Ljbffr\n","Overview

Employer Industry: Educational Technology\nWhy consider this job opportunity:\nSalary up to $120,000\nOpportunity for career advance...","Sr Salesforce Solutions Analyst","Myrtle Point, Oregon, United States, 97458",["B","2047766515"],"Work at The College Board","/jobs/2047766515-sr-salesforce-solutions-analyst","/jobs?keyword=The+College+Board","/jobs?location=Myrtle+Point%2C+Oregon%2C+United+States%2C+97458","/jobs?keyword=Sr+Salesforce+Solutions+Analyst","actionData","errors"]