divh2Join a 100-Year-Old, Family-Owned Leader in Ag/h2pWilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment./ppWe know the confidence gap can get in the way of meeting spectacular candidates, so please dont hesitate to apply wed love to hear from you./ph3Role Overview/h3pIn this role, youll be the first point of contact for IT support, using ServiceNow to manage and resolve incoming requests. Youll install and troubleshoot PC hardware, software, and peripherals while supporting major incidents and maintaining technical documentation. Youll partner closely with employees across the organization, delivering responsive, customer-focused service in a fast-paced environment./ph3A Sample of What Youll Do in This Role/h3ulliUtilize the ServiceNow ticketing system to log, distribute, and escalate all incoming requests following SOPs./liliProvide first-level assistance for incoming requests related to all IT systems./liliInstall and configure PC hardware, software, and peripherals./liliTrack major incidents to resolution while delivering timely and accurate mass communications./liliDevelop and maintain technical instruction sets and knowledge base articles./liliBuild and maintain quality relationships with internal and external customers./liliInstall and remove computer equipment, including occasional lifting, bending, and reaching./liliWork early mornings, evenings, nights, weekends, and travel or remain on call when necessary./liliComplete special projects and other duties as assigned by the Service Desk Manager./li/ulh3What You Bring to the Role/h3ulli02+ years of Help Desk, Call Center, Customer Service, or equivalent experience/liliProficiency using Windows or Mac computers/liliBasic understanding of software application support, preferably JD Edwards, Okta, and Office 365/liliAbility to type 40+ WPM/liliUnderstanding of ITIL-based practices and experience with ServiceNow or similar ITSM software/liliBasic knowledge of computer networking, Active Directory, A/V, telephony, and other electronics/liliAbility to install, configure, and troubleshoot PC hardware, software, and peripherals/liliHigh school diploma or equivalent/li/ulh3What Makes You a Great Fit/h3ulliYou listen actively and empathize with customers to understand their needs./liliYou communicate clearly with excellent written and verbal skills./liliYou work effectively in a fast-paced team environment while maintaining strong communication with others./liliYou demonstrate initiative by asking questions and quickly learning new systems and environments./liliYou stay organized and handle multiple tasks and deadlines with attention to detail./liliYou can prioritize work based on goals with minimal supervision./li/ulh3Compensation and Benefits/h3ulliThe base compensation for this position ranges from $24.09 to $32.11 per hour. Please note that wages may vary depending on skills and experience./liliThis position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits: https://mywebenefits.com//li/ulpOur Commitment to Diversity Inclusion/ppDiversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility./ppWilbur-Ellis is a company you can be proud to call your employer/ppWilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific./ppWilbur-Ellis is for and about people/ppWilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other./ppWilbur-Ellis invests in the industrys best workforce/ppWilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment./p/div