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Location- Remote Core skills needed - Does the candidate have experience in Salesforce Service Cloud Chat? Candidate should comfortably be able to talk about Omni-Channel, Chat Routing, Chat Customizations etc. Strong LWC experience Case Management...\n","descriptionText","Salesforce Lead- Remote Staffing the Universe Sales & Business Development Salesforce Lead with Service Cloud Chat Location- Remote Core skills needed - Does the candidate have experience in Salesforce Service Cloud Chat? Candidate should comfortably be able to talk about Omni-Channel, Chat Routing, Chat Customizations etc. Strong LWC experience Case Management...","shortDescription","Salesforce Lead with Service Cloud Chat

Location- Remote Core skills needed - Does the candidate have experience in Salesforce Service Clo...","location","Birmingham, Alabama, United States, 35275","companyName","Staffing the Universe","salaryMin","salaryMax","salaryDescription","https://us.thebigjobsite.com/redirectfeedjob?jobid=CD0F5B3803AB6E3BCBE06C4D44688FF3&source=mediabistroxmlus&utm_source=mediabistroxmlus&jobSiteKey=DC05F33FD704C1A8545BCA6E49916EF1","companyDescription","companyWebsite","displayLogo","https://www.mediabistro.com/public/images/desk-100x50.webp","displayThumbnail","displayHeadline","Work at Staffing the Universe","isManualPosted","costPerClick",0.15,"displayUrl","fullUrl","https://www.mediabistro.com/jobs/2408926301-salesforce-lead-remote","strippedDescription","Salesforce Lead with Service Cloud ChatLocation- Remote Core skills needed - Does the candidate have experience in Salesforce Service Cloud Chat? Candidate should comfortably be able to talk about Omni-Channel, Chat Routing, Chat Customizations etc. Strong LWC experience Case Management...\n","parsedLocation",{"_464":465,"_466":467,"_468":469,"_470":191,"_471":191,"_472":473},"city","Birmingham","state","Alabama","country","United States","street1","street2","postal_code","35275","displayPublishedAt","3 days ago","shortTitle","shortLocation","level","searchCompanyPath","/jobs?keyword=Staffing+the+Universe","searchLocationPath","/jobs?location=Birmingham%2C+Alabama%2C+United+States%2C+35275","searchTitlePath","/jobs?keyword=Salesforce+Lead-+Remote","featuredCompany",{"_422":487,"_15":371,"_488":425,"_74":-5,"_489":490,"_240":491,"_439":492,"_493":-5,"_494":495,"_496":-5,"_497":498,"_499":500,"_501":502,"_449":503,"_457":504,"_451":505},1072,"agency","slug","hearst-television","

Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

","New York, NY","coloredLogo","logoAttachment","Hearst.png","thumbnail","thumbnailAttachment","Hearst_TV_Careers.png","hexCode","#2D75B9","headline","National multimedia company reaching 24 million households","https://production-rails-default.s3.amazonaws.com/uploads/company/logo_attachment/1072/Hearst.png","/companies/hearst-television","https://production-rails-default.s3.amazonaws.com/uploads/company/thumbnail_attachment/1072/Hearst_TV_Careers.png","hasJobSubmission","isSavedJob","similarJobs",[510,520,533,546,554],{"_426":425,"_430":511,"_449":450,"_441":442,"_240":512,"_437":513,"_424":425,"_111":514,"_428":191,"_429":191,"_451":450,"_439":515,"_422":516,"_452":453,"_427":127,"_474":475,"_457":517,"_476":514,"_477":515,"_479":480,"_481":518,"_483":519},["D",1770051600000],"Salesforce Lead

Salesforce Lead with Service Cloud Chat experience Insurance account will disclose later 10 months remote is ok will go higher on rate for the right skill candidate. Need to work in PST time zone. Core skills needed: Does the candidate have experience in Salesforce Service Cloud Chat? Candidate should comfortably be able to talk about Omni-Channel, ...\n","Salesforce Lead

Salesforce Lead with Service Cloud Chat experience Insurance account will disclose later 10 months remote is ok will go hi...","Salesforce Lead with Service Cloud","Tulsa, Oklahoma, United States, 74145",["B","2408887440"],"/jobs/2408887440-salesforce-lead-with-service-cloud","/jobs?location=Tulsa%2C+Oklahoma%2C+United+States%2C+74145","/jobs?keyword=Salesforce+Lead+with+Service+Cloud",{"_426":425,"_430":521,"_449":450,"_441":522,"_240":523,"_437":524,"_424":425,"_111":525,"_428":191,"_429":191,"_451":450,"_439":526,"_422":527,"_452":528,"_427":127,"_474":475,"_457":529,"_476":525,"_477":526,"_479":530,"_481":531,"_483":532},["D",1770055200000],"Purple Drive","JOB DESCRIPTION:

ROLE :SALESFORCE TECHNICAL ARCHITECT

EXPERIENCE: 15+ YEARS

LOCATION: LOS ANGELES, CA

REQUIRED SKILLS:

HEALTH CLOUD DOMAIN

AGENTFORCE

SALESFORCE

Salesforce Technical expert who has very deep Salesforce health cloud knowledge and experience with the understanding of Agentforce.

15+ years of Salesforce experience, with at least 8+ years as a Technical Architect.

Proven experience with Service Cloud and Agentforce / Agent Workspace.

Deep understanding of Omni-Channel routing, Einstein Bots, Voice, and Live Chat.

Experience in Case Lifecycle Management, Macros, Quick Text, and productivity tools.

Strong knowledge of Salesforce APIs, Apex, Lightning Web Components (LWC).

Familiarity with Salesforce Data Model, Security, and Sharing rules.

Excellent communication, presentation, and stakeholder management skills.

Lead the architecture, design, and delivery of Salesforce Agentforce solutions including Service Cloud, Omni-Channel, Voice, Live Agent, and Einstein AI features.\n","JOB DESCRIPTION:

ROLE :SALESFORCE TECHNICAL ARCHITECT

EXPERIENCE: 15+ YEARS

LOCATION: LOS ANGELES, CA

REQUIRED ...","SALESFORCE TECHNICAL ARCHITECT","Los Angeles, California, United States, 90079",["B","2408873910"],"Work at Purple Drive","/jobs/2408873910-salesforce-technical-architect","/jobs?keyword=Purple+Drive","/jobs?location=Los+Angeles%2C+California%2C+United+States%2C+90079","/jobs?keyword=SALESFORCE+TECHNICAL+ARCHITECT",{"_426":425,"_430":534,"_449":450,"_441":535,"_240":536,"_437":537,"_424":425,"_111":538,"_428":191,"_429":191,"_451":450,"_439":539,"_422":540,"_452":541,"_427":127,"_474":475,"_457":542,"_476":538,"_477":539,"_479":543,"_481":544,"_483":545},["D",1770058800000],"Info Way Solutions","Job description\nJob Summary\nExtensive knowledge of Service Cloud features, including case management, knowledge base, and the Service Console.

Deep understanding of MIAW configuration options, chat protocols, and integration capabilities.

Familiarity with Apex coding (if needed for custom development) and basic HTML/CSS for UI adjustments.

Ability to understand customer needs and design chat experiences that optimize support interactions.

Setting up and customizing MIAW chat features, including chat buttons, pre-chat forms, routing rules, and agent availability settings within the Service Cloud console.

Configure advanced call center capability to enable both phone and live chat based customer support.

Connecting MIAW to existing Service Cloud case management systems to seamlessly transition live chat conversations into support tickets.

Designing and customizing the look and feel of the chat interface to align with brand guidelines.

Monitoring key MIAW metrics like chat volume, resolution times, customer satisfaction, and agent performance.

Identifying and resolving issues related to MIAW functionality, including chat connectivity, user authentication, and message delivery.\n","Job description\nJob Summary\nExtensive knowledge of Service Cloud features, including case management, knowledge base, and the Service Console.
...","Salesforce Developer/ Architect","Chicago, Illinois, United States, 60290",["B","2408841524"],"Work at Info Way Solutions","/jobs/2408841524-salesforce-developer-architect","/jobs?keyword=Info+Way+Solutions","/jobs?location=Chicago%2C+Illinois%2C+United+States%2C+60290","/jobs?keyword=Salesforce+Developer%2F+Architect",{"_426":425,"_430":547,"_449":450,"_441":535,"_240":548,"_437":549,"_424":425,"_111":550,"_428":191,"_429":191,"_451":450,"_439":539,"_422":551,"_452":541,"_427":127,"_474":475,"_457":552,"_476":550,"_477":539,"_479":543,"_481":544,"_483":553},["D",1770058800000],"Salesforce Developer/Architect for a duration of 6-12 months. Please make sure the candidate can relocate to be onsite. Let me know if you have any questions.

Provided are some of the main points we are looking for in this role.\nExtensive knowledge of Service Cloud features, including case management, knowledge base, and the Service Console.\nDeep understanding of MIAW configuration options, chat protocols, and integration capabilities.\nFamiliarity with Apex coding (if needed for custom development) and basic HTML/CSS for UI adjustments.\nAbility to understand customer needs and design chat experiences that optimize support interactions.\nSetting up and customizing MIAW chat features, including chat buttons, pre-chat forms, routing rules, and agent availability settings within the Service Cloud console.\nConfigure advanced call center capability to enable both phone and live chat based customer support.\nConnecting MIAW to existing Service Cloud case management systems to seamlessly transition live chat conversations into support tickets.\nDesigning and customizing the look and feel of the chat interface to align with brand guidelines.\nMonitoring key MIAW metrics like chat volume, resolution times, customer satisfaction, and agent performance.\nIdentifying and resolving issues related to MIAW functionality, including chat connectivity, user authentication, and message delivery.\n","Salesforce Developer/Architect for a duration of 6-12 months. Please make sure the candidate can relocate to be onsite. Let me know if you have any...","Salesforce Developer/Architect",["B","2408786419"],"/jobs/2408786419-salesforce-developer-architect","/jobs?keyword=Salesforce+Developer%2FArchitect",{"_426":425,"_430":555,"_449":450,"_441":556,"_240":557,"_437":558,"_424":425,"_111":559,"_428":191,"_429":191,"_451":450,"_439":560,"_422":561,"_452":562,"_427":127,"_474":563,"_457":564,"_476":559,"_477":560,"_479":565,"_481":566,"_483":567},["D",1770296400000],"JMD Technologies Inc.","Overview\nPosition: Salesforce Service Cloud Business Analyst

Location: Alameda, CA (Onsite)

Type: Contract

Job Description\nA Salesforce Service Cloud Business Analyst analyzes business needs, gathers requirements, and translates them into functional Salesforce solutions, focusing on case management, omni-channel routing, and knowledge bases, working with stakeholders and developers to configure the platform, create user stories, support UAT, and drive continuous improvement for enhanced customer service.

Key tasks include leading discovery workshops, designing process flows, supporting integrations (like Amazon Connect), writing acceptance criteria, and ensuring solutions meet business goals.

Key Responsibilities

Requirements Gathering:

Lead workshops, interviews, and discovery sessions with stakeholders (agents, managers, IT) to understand customer service challenges and needs.

Solution Design:

Translate business needs into detailed functional specifications, user stories, process flows (like call flows), and acceptance criteria for Service Cloud features (Case Management, Omni-Channel, Knowledge, Field Service).

Configuration & Support:

Support the configuration and customization of Salesforce Service Cloud, Experience Cloud, and related integrations.

Agile Collaboration:

Work closely with developers, QA, and architects in Agile sprints (backlog grooming, demos) to build and test solutions.

Testing & Deployment:

Plan and support User Acceptance Testing (UAT), triage defects, and coordinate with teams for successful deployments.

Process Improvement:

Drive continuous improvement by recommending best practices and staying updated on new Salesforce features, including AI capabilities.

Documentation:

Create comprehensive documentation, reports, and training materials for new features and processes.

Core Skills & Knowledge

Deep understanding of Salesforce Service Cloud functionalities (Case Management, Entitlements, SLAs, Knowledge, Omni-Channel).

Experience with contact center operations and customer service best practices.

Strong analytical, communication (written/verbal), and facilitation skills.

Proficiency with requirements management tools (e.g., Azure DevOps).

Familiarity with system integrations (e.g., CTI, Amazon Connect).

#J-18808-Ljbffr\n","Overview\nPosition: Salesforce Service Cloud Business Analyst

Location: Alameda, CA (Onsite)

Type: Contract

Job Descripti...","Salesforce Service Cloud Business Analyst","Alameda, California, United States, 94501",["B","2446102142"],"Work at JMD Technologies Inc.","1 days ago","/jobs/2446102142-salesforce-service-cloud-business-analyst","/jobs?keyword=JMD+Technologies+Inc.","/jobs?location=Alameda%2C+California%2C+United+States%2C+94501","/jobs?keyword=Salesforce+Service+Cloud+Business+Analyst","actionData","errors"]