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Salesforce Lead with Service Cloud Chat experience Insurance account will disclose later 10 months remote is ok will go higher on rate for the right skill candidate. Need to work in PST time zone. Core skills needed: Does the candidate have experience in Salesforce Service Cloud Chat? Candidate should comfortably be able to talk about Omni-Channel, ...\n","descriptionText","Salesforce Lead with Service Cloud Staffing the Universe Sales & Business Development Salesforce Lead Salesforce Lead with Service Cloud Chat experience Insurance account will disclose later 10 months remote is ok will go higher on rate for the right skill candidate. Need to work in PST time zone. Core skills needed: Does the candidate have experience in Salesforce Service Cloud Chat? Candidate should comfortably be able to talk about Omni-Channel, ...","shortDescription","Salesforce Lead

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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

","New York, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","hexCode","#080D0C","headline","Publisher of Inc. and Fast Company, empowering innovators and entrepreneurs.","/companies/mansueto-ventures-careers","hasJobSubmission","isSavedJob","similarJobs",[508,518,529,540,551],{"_426":425,"_430":509,"_449":450,"_441":442,"_240":510,"_437":511,"_424":425,"_111":512,"_428":191,"_429":191,"_451":450,"_439":513,"_422":514,"_452":453,"_427":127,"_474":475,"_457":515,"_476":512,"_477":513,"_479":480,"_481":516,"_483":517},["D",1770051600000],"Salesforce Lead with Service Cloud Chat

Location- Remote Core skills needed - Does the candidate have experience in Salesforce Service Cloud Chat? Candidate should comfortably be able to talk about Omni-Channel, Chat Routing, Chat Customizations etc. Strong LWC experience Case Management...\n","Salesforce Lead with Service Cloud Chat

Location- Remote Core skills needed - Does the candidate have experience in Salesforce Service Clo...","Salesforce Lead- Remote","Birmingham, Alabama, United States, 35275",["B","2408926301"],"/jobs/2408926301-salesforce-lead-remote","/jobs?location=Birmingham%2C+Alabama%2C+United+States%2C+35275","/jobs?keyword=Salesforce+Lead-+Remote",{"_426":425,"_430":519,"_449":450,"_441":520,"_240":521,"_437":522,"_424":425,"_111":523,"_428":191,"_429":191,"_451":450,"_439":440,"_422":524,"_452":525,"_427":127,"_474":475,"_457":526,"_476":523,"_477":440,"_479":527,"_481":482,"_483":528},["D",1770051600000],"Pavago","Customer Service Representative (CSR)

Position Type:

Full-Time, Remote\nWorking Hours:

U.S. client business hours (with flexibility for evenings/weekends depending on client support needs)\nAbout the Role:

Our client is seeking a Customer Service Representative (CSR) to manage inbound customer inquiries, resolve issues, and deliver a positive service experience across phone, email, and chat channels. This role requires empathy, professionalism, and the ability to handle high ticket volumes while maintaining service level agreements (SLAs). CSRs are the frontline voice of the company, ensuring every customer feels heard, supported, and satisfied.\nResponsibilities:\nCustomer Interaction & Resolution:\nHandle 50100 daily tickets via Zendesk, Freshdesk, Salesforce Service Cloud, or Help Scout.\nRespond to inquiries across channels (phone, email, live chat, social media).\nResolve issues on the first touch whenever possible; escalate complex cases to Tier 2 or technical teams.\nKnowledge Management:\nUpdate internal knowledge bases and FAQs with common solutions.\nCreate and maintain response macros and templates to improve efficiency.\nTicket Management:\nPrioritize cases by urgency and SLA requirements.\nDocument all interactions in the ticketing system with complete notes.\nTrack and monitor open tickets to ensure closure within SLA.\nCustomer Satisfaction & Feedback:\nMaintain professional, empathetic communication in all interactions.\nCapture customer sentiment (CSAT, NPS surveys) and log feedback.\nIdentify recurring issues and flag trends to product/support leadership.\nCollaboration:\nPartner with product, operations, and engineering to resolve complex issues.\nProvide customer insights to inform product improvements.\nCompliance & Quality:\nEnsure support interactions meet company standards for privacy (GDPR, HIPAA if relevant).\nMaintain confidentiality when handling sensitive data.\nWhat Makes You a Perfect Fit:\nPatient, empathetic, and solutions-focused.\nExcellent written and verbal communication skills.\nComfortable managing high-volume workloads while maintaining quality.\nResilient under pressure and adaptable across industries.\nRequired Experience & Skills (Minimum):\n12 years in customer service, call center, or support roles.\nExperience with at least one ticketing platform (Zendesk, Freshdesk, Salesforce Service Cloud).\nStrong typing and multitasking skills.\nProficiency with Microsoft Office/Google Workspace.\nIdeal Experience & Skills:\nMultilingual support capability.\nIndustry experience in SaaS, e-commerce, healthcare, or finance.\nFamiliarity with KPI-driven support environments.\nExposure to support automation (chatbots, AI-driven help tools).\nWhat Does a Typical Day Look Like?\nA CSR's day revolves around resolving customer issues quickly and professionally. You will:\nStart by reviewing overnight tickets, prioritizing urgent cases.\nRespond to customer inquiries across phone, email, and chat, aiming for first-touch resolution.\nUpdate knowledge bases as new recurring issues are identified.\nCollaborate with technical or Tier 2 teams to resolve escalated tickets.\nCapture customer sentiment and escalate negative experiences for follow-up.\nEnd the day by clearing your queue, ensuring tickets are resolved or handed off with complete documentation.\nIn essence: you ensure every customer interaction ends with clarity, professionalism, and resolution.\nKey Metrics for Success (KPIs):\nFirst Contact Resolution (FCR) rate.\nAverage Handle Time (AHT) within SLA targets.\nCSAT/NPS scores (target ? 90%+ satisfaction).\nTicket backlog minimized and resolved within SLA.\nPositive feedback from supervisors and customers.\nInterview Process:\nInitial Phone Screen\nVideo Interview with Pavago Recruiter\nPractical Task (e.g., handle 3 simulated tickets via email/chat)\nClient Interview with Support/Operations Leadership\nOffer & Background Verification

","Customer Service Representative (CSR)

Position Type:

Full-Time, Remote\nWorking Hours:

U.S. client business hours (with f...","Customer Service Representative",["B","2408923675"],"Work at Pavago","/jobs/2408923675-customer-service-representative","/jobs?keyword=Pavago","/jobs?keyword=Customer+Service+Representative",{"_426":425,"_430":530,"_449":450,"_441":531,"_240":532,"_437":533,"_424":425,"_111":534,"_428":191,"_429":191,"_451":450,"_439":440,"_422":535,"_452":536,"_427":127,"_474":475,"_457":537,"_476":534,"_477":440,"_479":538,"_481":482,"_483":539},["D",1770069600000],"MIRATECH","A leading technology solutions company in Oklahoma is seeking an experienced Salesforce Administrator. You will manage Salesforce operations, support user needs, and ensure data integrity. Ideal candidates have 4-7 years in the Salesforce ecosystem and relevant certifications. This role offers competitive benefits including an annual bonus, a wellness credit, 401k matching, and PTO. Join a diverse team dedicated to driving continuous improvement and operational excellence.\n#J-18808-Ljbffr\n","A leading technology solutions company in Oklahoma is seeking an experienced Salesforce Administrator. You will manage Salesforce operations, suppo...","Senior Salesforce Administrator – Sales/Service Cloud & CPQ",["B","2273637222"],"Work at MIRATECH","/jobs/2273637222-senior-salesforce-administrator-sales-service-cloud-cpq","/jobs?keyword=MIRATECH","/jobs?keyword=Senior+Salesforce+Administrator+%E2%80%93+Sales%2FService+Cloud+%26+CPQ",{"_426":425,"_430":541,"_449":450,"_441":542,"_240":543,"_437":544,"_424":425,"_111":545,"_428":191,"_429":191,"_451":450,"_439":440,"_422":546,"_452":547,"_427":127,"_474":475,"_457":548,"_476":545,"_477":440,"_479":549,"_481":482,"_483":550},["D",1770087600000],"PwC","Specialty/Competency:

Salesforce

Industry/Sector:

Not Applicable

Time Type:

Full time

Travel Requirements:

Up to 80%

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Analyse and identify the linkages and interactions between the component parts of an entire system.

Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.

Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.

Develop skills outside your comfort zone, and encourage others to do the same.

Effectively mentor others.

Use the review of work as an opportunity to deepen the expertise of team members.

Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.

Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Salesforce Consulting team, you will play a pivotal role in transforming how our clients run their businesses. As a Manager, you will lead innovative initiatives in the Quote-to-Cash space, shaping how organizations manage their opportunity to cash processes. This is an exciting chance to step into a leadership role where strategic thinking meets hands-on problem solving, backed by a global firm renowned for supporting people and innovation.

Responsibilities

Lead and manage innovative projects in the Quote-to-Cash domain

Collaborate with clients to enhance their opportunity to cash workflows

Utilize strategic thinking to address intricate business challenges

Inspire and mentor team members to achieve exceptional performance

Foster a culture of continuous improvement and innovation

Maintain alignment with the firm's methodologies and quality standards

Analyze client needs to identify avenues for growth

Drive productive communication and collaboration across teams

What You Must Have

Bachelor's Degree

At least 5 years of experience in professional services or consulting

What Sets You Apart

Master's Degree in Computer & Information Science preferred

Proven leadership in CPQ, Billing, or Order-to-Cash initiatives

Excelling in client-facing interactions and influencing stakeholders

Managing projects from requirements capture through go-live

Demonstrating executive presence in presenting analysis and solutions

Designing and facilitating executive-level workshops

Supporting business case development and roadmaps

Familiarity with journey mapping and design thinking

Salesforce Revenue Cloud Advanced experience

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

As PwC is an?equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.?

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

#LI-Hybrid\n","Specialty/Competency:

Salesforce

Industry/Sector:

Not Applicable

Time Type:

Full time

Travel ...","Salesforce CPQ/Revenue Cloud Manager",["B","2413221802"],"Work at PwC","/jobs/2413221802-salesforce-cpq-revenue-cloud-manager","/jobs?keyword=PwC","/jobs?keyword=Salesforce+CPQ%2FRevenue+Cloud+Manager",{"_426":425,"_430":552,"_449":450,"_441":553,"_240":554,"_437":555,"_424":425,"_111":556,"_428":191,"_429":191,"_451":450,"_439":440,"_422":557,"_452":558,"_427":127,"_474":475,"_457":559,"_476":556,"_477":440,"_479":560,"_481":482,"_483":561},["D",1770066000000],"Clifford Power","Job Details\nJob Location: OK Tulsa - Tulsa, OK 74117

Salary Range: $150,000.00 - $250,000.00 Salary/year

Position Summary: Join Clifford Power Systems, a trusted Generac Industrial partner, and help shape the future of mission-critical power. We’re seeking a

Energy Solutions Sales Manager

to grow our presence in the data center and mission-critical infrastructure markets. In this role, you’ll combine technical expertise with business strategy while developing relationships with clients to position Clifford and Generac as the go-to solutions provider. Ideal candidate will be located in Kansas City, MO or Tulsa, OK.

Travel: 40-70%

What You’ll Do

Drive Growth: Expand Clifford’s footprint across territories by identifying and developing high-value opportunities within the data center and mission-critical markets.

Consult & Engineer Solutions: Partner with customers, consulting engineers, and design teams to craft reliable, customized power solutions that address technical and business needs.

Lead Technical Sales: Support local sales teams with product expertise, design consultations, and executive-level presentations.

Collaborate with Generac & Partners: Work closely with Generac engineering, product, and OEM teams (including ASCO, Trystar, ABB, and UPS manufacturers) to ensure accurate solutions and seamless project execution.

Engage Clients: Build trusted relationships with C-suite decision makers and technical stakeholders through a consultative, value-driven approach.

Support Post-Sale Success: Partner with Clifford’s service and project management teams to ensure customer satisfaction through commissioning and beyond.

Stay Ahead: Represent Clifford and Generac at trade shows and industry events while keeping your technical and market knowledge sharp through continuous learning.

Products You’ll Represent\nGenerac Commercial, Industrial & Mobile Products | ASCO | Trystar | ABB Switchgear | Docking Stations & Related Power Equipment

Be part of a company that powers the infrastructure behind tomorrow’s innovation. Apply today and help Clifford Power and Generac keep mission-critical operations running without interruption.

Clifford Power offers a comprehensive benefits package including 401k, Health Insurance, Vision Insurance, Dental Insurance, Paid Holidays, PTO, Car Allowance, Cell Phone Reimbursement.

Qualifications\nWhat You Bring

Education: Bachelor’s degree in engineering, Business, or related field.

Experience: 7+ years of technical or consultative sales experience, ideally in emergency power generation or industrial electrical systems.

Expertise:

Deep understanding of diesel and natural gas generators, switchgear, transfer switches, and control systems.

Proven ability to translate technical details into compelling business value.

Strong track record of winning executive-level business.

Skills:

Excellent communication and presentation skills with both technical and non-technical audiences.

Proficiency in Microsoft Office and CRM systems.

Exceptional attention to detail, follow-up, and organization.

Mindset: Team-oriented, customer-obsessed, and driven by results and reliability.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

#J-18808-Ljbffr\n","Job Details\nJob Location: OK Tulsa - Tulsa, OK 74117

Salary Range: $150,000.00 - $250,000.00 Salary/year

Position Summary: Join C...","Energy Solutions Sales Manager",["B","1995023907"],"Work at Clifford Power","/jobs/1995023907-energy-solutions-sales-manager","/jobs?keyword=Clifford+Power","/jobs?keyword=Energy+Solutions+Sales+Manager","actionData","errors"]