Customer Relationship Management Coordinator
Droisys, Los Angeles, California, United States, 90079
Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction. Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters .
Job Title CRM Coordinator
Duration 6 Months
Domain: Television or Media
Pay Rate $30-35/hr on W2
L anguage skills: a) French - b) Danish - c) Portuguese (individual languages not all together)
Looking for Customer relationship manager who can speak any of the above languages one or more, with a primary focus on in-app banner workflows or banner tools (e.g., Redfast or similar platforms)
Job Description
This role will partner closely with CRM, Product, Marketing, and Data teams to translate customer and campaign data into actionable insights that improve engagement, retention, and long-term value. Analytics to drive data-informed decision-making across our CRM and lifecycle marketing efforts. We’re looking for someone who enjoys getting hands-on with data and can also step back to connect the dots. In this role, you’ll help define how measures performance, improves lifecycle marketing, and grows its analytics capabilities across markets.
Key Responsibilities
CRM & Lifecycle Analytics
• Own analytics and measurement strategy for CRM and lifecycle marketing initiatives across email, push, in-app, and emerging channels.
• Analyse campaign performance, user behavior, and lifecycle trends to identify opportunities to improve engagement, retention, and conversion.
• Develop and maintain KPIs tied to real business outcomes, including active usage, retention, and incremental lift.
• Support test-and-learn initiatives, including A/B testing, experimentation frameworks, and performance readouts.
• Translate complex datasets into clear recommendations that guide prioritization and optimization decisions.
Reporting & Executive Insights
• Build dashboards, decks & reports that provide visibility into CRM performance and customer health.
• Deliver concise, executive-ready insights highlighting trends, risks, and opportunities.
• Establish consistent measurement standards and reporting frameworks across initiatives and markets.
• Work closely with Data, Engineering, and Marketing Technology partners to ensure data accuracy, availability, and scalability.
• Support improvements to data infrastructure, tracking, and integrations across CRM platforms and analytics tools.
• Act as a strategic analytics partner to CRM, Product Marketing, and Growth teams.
Operational Excellence
• Define analytics best practices, documentation, and processes to support scalable measurement.
• Ensure data governance, consistency, and compliance in all reporting and analysis.
• Proactively identify gaps in data, tooling, or processes and recommend solutions.
Qualifications
5–8+ years of experience in analytics, CRM analytics, lifecycle marketing, or customer insights.
Strong experience analysing CRM and customer lifecycle data in a digital, DTC, or media environment.
Proficiency with CRM platforms and analytics tools (e.g., Braze, SFMC, Redfast Tableau, or similar).
Demonstrated ability to translate data into actionable insights and strategic recommendations.
Excellent communication skills with experience presenting to senior stakeholders.
Language skills: a) French - b) Danish - c) Portuguese (individual languages not all together)
Preferred
Experience supporting streaming, media, or subscription-based businesses.
Familiarity with experimentation methodologies, incrementality analysis, and cohort-based analysis.
Exposure to global or multi-market analytics environments.
Success Metrics
Clear, trusted measurement of CRM and lifecycle performance across channels and markets.
Improved campaign effectiveness driven by actionable insights and testing.
Strong adoption of dashboards and reporting by CRM and marketing stakeholders.
Reduced ambiguity in performance measurement through standardized analytics frameworks.
Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment.
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Job Title CRM Coordinator
Duration 6 Months
Domain: Television or Media
Pay Rate $30-35/hr on W2
L anguage skills: a) French - b) Danish - c) Portuguese (individual languages not all together)
Looking for Customer relationship manager who can speak any of the above languages one or more, with a primary focus on in-app banner workflows or banner tools (e.g., Redfast or similar platforms)
Job Description
This role will partner closely with CRM, Product, Marketing, and Data teams to translate customer and campaign data into actionable insights that improve engagement, retention, and long-term value. Analytics to drive data-informed decision-making across our CRM and lifecycle marketing efforts. We’re looking for someone who enjoys getting hands-on with data and can also step back to connect the dots. In this role, you’ll help define how measures performance, improves lifecycle marketing, and grows its analytics capabilities across markets.
Key Responsibilities
CRM & Lifecycle Analytics
• Own analytics and measurement strategy for CRM and lifecycle marketing initiatives across email, push, in-app, and emerging channels.
• Analyse campaign performance, user behavior, and lifecycle trends to identify opportunities to improve engagement, retention, and conversion.
• Develop and maintain KPIs tied to real business outcomes, including active usage, retention, and incremental lift.
• Support test-and-learn initiatives, including A/B testing, experimentation frameworks, and performance readouts.
• Translate complex datasets into clear recommendations that guide prioritization and optimization decisions.
Reporting & Executive Insights
• Build dashboards, decks & reports that provide visibility into CRM performance and customer health.
• Deliver concise, executive-ready insights highlighting trends, risks, and opportunities.
• Establish consistent measurement standards and reporting frameworks across initiatives and markets.
• Work closely with Data, Engineering, and Marketing Technology partners to ensure data accuracy, availability, and scalability.
• Support improvements to data infrastructure, tracking, and integrations across CRM platforms and analytics tools.
• Act as a strategic analytics partner to CRM, Product Marketing, and Growth teams.
Operational Excellence
• Define analytics best practices, documentation, and processes to support scalable measurement.
• Ensure data governance, consistency, and compliance in all reporting and analysis.
• Proactively identify gaps in data, tooling, or processes and recommend solutions.
Qualifications
5–8+ years of experience in analytics, CRM analytics, lifecycle marketing, or customer insights.
Strong experience analysing CRM and customer lifecycle data in a digital, DTC, or media environment.
Proficiency with CRM platforms and analytics tools (e.g., Braze, SFMC, Redfast Tableau, or similar).
Demonstrated ability to translate data into actionable insights and strategic recommendations.
Excellent communication skills with experience presenting to senior stakeholders.
Language skills: a) French - b) Danish - c) Portuguese (individual languages not all together)
Preferred
Experience supporting streaming, media, or subscription-based businesses.
Familiarity with experimentation methodologies, incrementality analysis, and cohort-based analysis.
Exposure to global or multi-market analytics environments.
Success Metrics
Clear, trusted measurement of CRM and lifecycle performance across channels and markets.
Improved campaign effectiveness driven by actionable insights and testing.
Strong adoption of dashboards and reporting by CRM and marketing stakeholders.
Reduced ambiguity in performance measurement through standardized analytics frameworks.
Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment.
#J-18808-Ljbffr