As an
Account Manager , you will play a critical role in driving growth by owning and expanding a portfolio of strategic customer accounts. You’ll build deep, long-term relationships, positioning yourself as a trusted partner who understands customer objectives and connects them to meaningful business value. This is a highly consultative, strategic role that goes beyond traditional sales. You’ll help shape how Account Management operates as the company scales, working closely with internal teams to influence both customer outcomes and internal processes. Operating in a fast-moving, global environment, you’ll collaborate across Sales, Customer Success, Product, and Support to advocate for your customers and contribute to long-term revenue growth. Key Responsibilities
Own and grow a portfolio of enterprise and managed customer accounts Build strong relationships across multiple stakeholders within each account Act as a strategic advisor by aligning platform capabilities with customer goals Identify and drive expansion opportunities through upsell and cross-sell initiatives Lead Quarterly Business Reviews and long-term account planning Partner cross-functionally to share customer insights and influence product direction Track account health, proactively addressing risks and driving customer satisfaction Contribute to the development of scalable processes, playbooks, and best practices Requirements
4+ years of experience in a quota-carrying role such as Account Manager, Expansion Manager, or Account Executive within B2B SaaS (technology-focused environments preferred) Demonstrated success in expanding existing customer relationships and achieving retention and growth targets Experience managing renewals, expansions, and commercial negotiations Comfortable using CRM platforms such as Salesforce and conversation intelligence tools Strong commercial acumen with the ability to uncover customer needs and create mutually beneficial solutions Confident, credible, and polished in customer-facing interactions and presentations Excellent communication skills—clear, empathetic, and persuasive across written and verbal channels Ability to commute to a New York–based office three days per week
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Account Manager , you will play a critical role in driving growth by owning and expanding a portfolio of strategic customer accounts. You’ll build deep, long-term relationships, positioning yourself as a trusted partner who understands customer objectives and connects them to meaningful business value. This is a highly consultative, strategic role that goes beyond traditional sales. You’ll help shape how Account Management operates as the company scales, working closely with internal teams to influence both customer outcomes and internal processes. Operating in a fast-moving, global environment, you’ll collaborate across Sales, Customer Success, Product, and Support to advocate for your customers and contribute to long-term revenue growth. Key Responsibilities
Own and grow a portfolio of enterprise and managed customer accounts Build strong relationships across multiple stakeholders within each account Act as a strategic advisor by aligning platform capabilities with customer goals Identify and drive expansion opportunities through upsell and cross-sell initiatives Lead Quarterly Business Reviews and long-term account planning Partner cross-functionally to share customer insights and influence product direction Track account health, proactively addressing risks and driving customer satisfaction Contribute to the development of scalable processes, playbooks, and best practices Requirements
4+ years of experience in a quota-carrying role such as Account Manager, Expansion Manager, or Account Executive within B2B SaaS (technology-focused environments preferred) Demonstrated success in expanding existing customer relationships and achieving retention and growth targets Experience managing renewals, expansions, and commercial negotiations Comfortable using CRM platforms such as Salesforce and conversation intelligence tools Strong commercial acumen with the ability to uncover customer needs and create mutually beneficial solutions Confident, credible, and polished in customer-facing interactions and presentations Excellent communication skills—clear, empathetic, and persuasive across written and verbal channels Ability to commute to a New York–based office three days per week
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