Overview
Personal Lines Customer Service Representative (PLAM)
– Job Summary: Seeking a dedicated and professional Personal Lines Customer Service Representative (PLAM) to join a well-established and collaborative team. This role is ideal for an individual with a strong background in personal lines insurance, excellent communication skills, and a proactive approach to client service. As a PLAM, you will manage a portfolio of personal lines accounts, provide exceptional customer service, and assist with quoting and marketing insurance policies. This is a fantastic opportunity to grow your career in a supportive and transparent work environment. Compensation & Benefits
Base Salary:
$60,000 annually for experienced candidates $40,000 annually for less experienced candidates (training provided for the right individual)
Commission:
50% commission on new business (approximately $10,000/year) Benefits:
Health, dental, and vision insurance (employer contributes $550/month)
Work Schedule:
Onsite, Monday to Friday, 8:30 AM - 4:00 PM Responsibilities
Manage a designated book of business, consisting of approximately 700 accounts. Provide exceptional customer service to clients, addressing inquiries and resolving issues promptly. Quote and market new and renewal business with multiple carriers. Write and service policies, ensuring accuracy and compliance with company standards. Handle incoming leads generated by the company, shop the market, and secure new business. Collaborate with team members to ensure a seamless client experience. Qualifications / Requirements
Active Property & Casualty (P&C) license is required. Prior experience in personal lines insurance within an agency setting is preferred. Proficiency in working with multiple carriers and marketing to carriers. Familiarity with AMS360 software is a plus. Strong communication and interpersonal skills, with the ability to present professionally and competently over the phone. Self-motivated, hard-working, and adaptable with a collaborative mindset. Open to candidates with varying levels of experience; training will be provided for individuals with the right aptitude and willingness to learn.
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Personal Lines Customer Service Representative (PLAM)
– Job Summary: Seeking a dedicated and professional Personal Lines Customer Service Representative (PLAM) to join a well-established and collaborative team. This role is ideal for an individual with a strong background in personal lines insurance, excellent communication skills, and a proactive approach to client service. As a PLAM, you will manage a portfolio of personal lines accounts, provide exceptional customer service, and assist with quoting and marketing insurance policies. This is a fantastic opportunity to grow your career in a supportive and transparent work environment. Compensation & Benefits
Base Salary:
$60,000 annually for experienced candidates $40,000 annually for less experienced candidates (training provided for the right individual)
Commission:
50% commission on new business (approximately $10,000/year) Benefits:
Health, dental, and vision insurance (employer contributes $550/month)
Work Schedule:
Onsite, Monday to Friday, 8:30 AM - 4:00 PM Responsibilities
Manage a designated book of business, consisting of approximately 700 accounts. Provide exceptional customer service to clients, addressing inquiries and resolving issues promptly. Quote and market new and renewal business with multiple carriers. Write and service policies, ensuring accuracy and compliance with company standards. Handle incoming leads generated by the company, shop the market, and secure new business. Collaborate with team members to ensure a seamless client experience. Qualifications / Requirements
Active Property & Casualty (P&C) license is required. Prior experience in personal lines insurance within an agency setting is preferred. Proficiency in working with multiple carriers and marketing to carriers. Familiarity with AMS360 software is a plus. Strong communication and interpersonal skills, with the ability to present professionally and competently over the phone. Self-motivated, hard-working, and adaptable with a collaborative mindset. Open to candidates with varying levels of experience; training will be provided for individuals with the right aptitude and willingness to learn.
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