IR L&C Service & Account Specialists
Corebridge Financial, Amarillo, Texas, United States, 79161
Overview
Who We Are At Corebridge Financial, we believe action is everything. We partner with financial professionals and institutions to help more people take action in their financial lives, for today and tomorrow. We align to a set of values that define our culture and bring our brand purpose to life: We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners. We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders. We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future. We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.
About The Role
The IR L&C Service & Account Specialist ensures complete and accurate onboarding, agent validations and commission payouts. This representative will be the main focal point of contact when escalated issues arise and need immediate attention. These individuals are also responsible for providing exceptional support for our Distribution Partners, Sales, Marketing, & Operations department.
Responsibilities
Work directly with sales and operations when any matter is not proceeding as optimally expected and then proceed to own the problem until it is properly resolved to their satisfaction. Build strong working relationships with our Sales and Distribution teams, becoming the main point of contact for assigned distribution channels. This role fosters collaboration and commitment to issue resolution. Work within and across organization boundaries to identify and resolve issues and remove obstacles. Represent the key point of contact for Distribution and Sales teams for questions, concerns, and escalated issues from Distribution, spanning Licensing and Contracting, Underwriting, New Business, and Customer Service. Maintain relationships with sales teams and distribution partners to ensure solid communication channels and that all parties are fully informed as needed in all applicable areas. Attend key relationship calls and educate agencies/uplines and back office on best practices and resolutions for issues as they arise. Serve as a subject matter expert (SME) in one or more areas of focus and be able to work on complex projects within L&C. Holistic understanding of Licensing, Contracting and Commissions as well as Product knowledge. Utilize discretion and judgement to review each request while balancing controls and maintaining relationships in the process. Handle special requests expeditiously, rushing cases forward as necessary to maintain the best possible relationships.
Please note this is not an exhaustive list of all responsibilities and requirements may change in line with business needs.
Skills And Qualifications
Associate’s degree from a two-year college, technical school, or equivalent work experience. Finance industry knowledge. Strong customer service skills. Experience with Microsoft Office products; MS Access/Excel knowledge preferred. Excellent problem solving, thinking, and troubleshooting skills. Excellent verbal communication and writing skills. Excellent attention to detail and organizational skills. Strong teamwork and interpersonal skills. Ability to work independently with minimal supervision. Ability to handle multiple high-priority demands, competing priorities and multiple tasks in a fast-paced environment. Strong presentation skills.
Compensation
The actual compensation offered depends on factors including geographic location, skills, experience and other qualifications. The position is eligible for a discretionary bonus in accordance with the applicable incentive plan. Corebridge also offers a range of competitive benefits as part of the total compensation package.
Work Location
This position is based in Corebridge Financial’s Amarillo, TX or Houston, TX office and follows a hybrid working policy that allows working both in an office and remotely.
Estimated Travel
May include up to 25% travel.
Why Corebridge?
We prioritize health, well-being, and work-life balance. Our comprehensive benefits and wellness program support employees both personally and professionally.
Benefit Offerings
Health and Wellness: Medical, dental and vision insurance, mental health support and wellness initiatives. Retirement Savings: 401(k) plan with company matching up to 6% and company contribution up to 3% (vesting immediate). Employee Assistance Program: Confidential counseling services. Matching charitable donations: 1:1 matches up to $5,000. Volunteer Time Off: Up to 16 hours annually. Paid Time Off: At least 24 PTO days to start.
Equal Opportunity
Corebridge Financial is an equal opportunity employer. All applicants will be considered on job-related qualifications without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or other protected characteristics. We comply with applicable fair employment laws. We are committed to diversity and inclusion, and provide reasonable accommodations during the application process. For accommodations, contact TalentandInclusion@corebridgefinancial.com. We will consider qualified applicants with criminal histories as allowed by law.
To learn more please visit: www.corebridgefinancial.com
Functional Area
OP - Operations
Estimated Travel Percentage: No Travel
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Who We Are At Corebridge Financial, we believe action is everything. We partner with financial professionals and institutions to help more people take action in their financial lives, for today and tomorrow. We align to a set of values that define our culture and bring our brand purpose to life: We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners. We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders. We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future. We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.
About The Role
The IR L&C Service & Account Specialist ensures complete and accurate onboarding, agent validations and commission payouts. This representative will be the main focal point of contact when escalated issues arise and need immediate attention. These individuals are also responsible for providing exceptional support for our Distribution Partners, Sales, Marketing, & Operations department.
Responsibilities
Work directly with sales and operations when any matter is not proceeding as optimally expected and then proceed to own the problem until it is properly resolved to their satisfaction. Build strong working relationships with our Sales and Distribution teams, becoming the main point of contact for assigned distribution channels. This role fosters collaboration and commitment to issue resolution. Work within and across organization boundaries to identify and resolve issues and remove obstacles. Represent the key point of contact for Distribution and Sales teams for questions, concerns, and escalated issues from Distribution, spanning Licensing and Contracting, Underwriting, New Business, and Customer Service. Maintain relationships with sales teams and distribution partners to ensure solid communication channels and that all parties are fully informed as needed in all applicable areas. Attend key relationship calls and educate agencies/uplines and back office on best practices and resolutions for issues as they arise. Serve as a subject matter expert (SME) in one or more areas of focus and be able to work on complex projects within L&C. Holistic understanding of Licensing, Contracting and Commissions as well as Product knowledge. Utilize discretion and judgement to review each request while balancing controls and maintaining relationships in the process. Handle special requests expeditiously, rushing cases forward as necessary to maintain the best possible relationships.
Please note this is not an exhaustive list of all responsibilities and requirements may change in line with business needs.
Skills And Qualifications
Associate’s degree from a two-year college, technical school, or equivalent work experience. Finance industry knowledge. Strong customer service skills. Experience with Microsoft Office products; MS Access/Excel knowledge preferred. Excellent problem solving, thinking, and troubleshooting skills. Excellent verbal communication and writing skills. Excellent attention to detail and organizational skills. Strong teamwork and interpersonal skills. Ability to work independently with minimal supervision. Ability to handle multiple high-priority demands, competing priorities and multiple tasks in a fast-paced environment. Strong presentation skills.
Compensation
The actual compensation offered depends on factors including geographic location, skills, experience and other qualifications. The position is eligible for a discretionary bonus in accordance with the applicable incentive plan. Corebridge also offers a range of competitive benefits as part of the total compensation package.
Work Location
This position is based in Corebridge Financial’s Amarillo, TX or Houston, TX office and follows a hybrid working policy that allows working both in an office and remotely.
Estimated Travel
May include up to 25% travel.
Why Corebridge?
We prioritize health, well-being, and work-life balance. Our comprehensive benefits and wellness program support employees both personally and professionally.
Benefit Offerings
Health and Wellness: Medical, dental and vision insurance, mental health support and wellness initiatives. Retirement Savings: 401(k) plan with company matching up to 6% and company contribution up to 3% (vesting immediate). Employee Assistance Program: Confidential counseling services. Matching charitable donations: 1:1 matches up to $5,000. Volunteer Time Off: Up to 16 hours annually. Paid Time Off: At least 24 PTO days to start.
Equal Opportunity
Corebridge Financial is an equal opportunity employer. All applicants will be considered on job-related qualifications without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or other protected characteristics. We comply with applicable fair employment laws. We are committed to diversity and inclusion, and provide reasonable accommodations during the application process. For accommodations, contact TalentandInclusion@corebridgefinancial.com. We will consider qualified applicants with criminal histories as allowed by law.
To learn more please visit: www.corebridgefinancial.com
Functional Area
OP - Operations
Estimated Travel Percentage: No Travel
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