The company provides DevOps solutions to thousands of customers, including the majority of the Fortune 100s. We manage, accelerate, and secure their software delivery from code to production.
Roles and Responsibilities:
Develop customer relationships to promote retention and loyalty
Identify & close new up-sell and expansion opportunities with existing customers
Responsible for success and renewals process for a portfolio of customers; analyze usage metrics to understand customers’ usage of our product (evaluate product adoption)
Contact customers throughout the life cycle and prior to renewal to discuss metrics and identify obstacles to renewals;
Partner with Finance, and Legal in negotiating, structuring and quoting renewal contracts for the highest possible renewal rates
Maintain long-term account health and relationships
Evaluate renewal probabilities
Work with customers to ensure satisfaction; support pre-sales cycles
Use Salesforce, JIRA, Confluence, and Advanced Microsoft Excel for projects
Drive product adoption, share best practices and implement growth and optimization strategies for maximum value and success within the customer base;
Escalate at-risk customers appropriately
Document communications and transactions in Salesforce to ensure accurate renewal forecasting and analyses
Make sure to keep customers updated on best practices, product features, new releases, and upgrades
Job Requirements:
Bachelor’s degree or foreign equivalent in Business Administration, Finance, Economics, or Computer Engineering
Minimum 15 years of experience preferably in Software subscription sales
Revenue quota carrying experience with large enterprise customers is a must
Experience in managing & owning the full sale cycle from lead to closing the deal
Experience includes supporting pre-sales cycles; using Salesforce and Advanced Microsoft Excel
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