Renewal Sales Representative, Velocity
Veeam Software, Alpharetta, Georgia, United States, 30239
About this Role
Renewals Sales, Customer Success Representative for Velocity segment is responsible for managing territory renewal and expansion goals, with a focus on exceeding quotas. Key responsibilities include ensuring timely renewals, customer retention, and satisfaction, while removing obstacles and proactively managing expiring agreements. The role requires responding to inquiries related to quotes, pricing, and up-selling, as well as cold-calling lapsed customers for reactivation. Collaboration with sales and other teams is essential to drive customer retention and prepare proposals. The role also involves maintaining accurate records in Salesforce, handling inbound renewal inquiries, and pursuing opportunities for maintenance reinstatement. Additional duties include meeting KPIs, SLAs, and maintaining high customer satisfaction. What You'll Do
Responsible for overachieving quota tied to territory Renewal and Expansion goals Effectively manages renewal and ensures growth of all contracts in assigned territory Removes obstacles to renewal and ensures customer retention and satisfaction Proactively monitors expiring agreements and takes timely actions to continue maintenance for assigned customers Provides timely proposals and quotes as requested per terms of customer and/or partner agreements Handles inquiries related to quotes, pricing, co-terming, up selling and reinstatement of maintenance contracts Cold calls customers with lapsed support to reactivate Collaborates with Sales and others to ensure retention and prepare NSQs Interacts with customers, Veeam partners, and Veeam associates in a positive manner Identifies and pursues maintenance reinstatement opportunities Assists in negotiation of maintenance agreements Maintains accurate records of activities in Salesforce Focuses on customer retention, renewal rate, and high-velocity selling with emphasis on maximizing revenue with Velocity base Supports channel partners to close renewals and additional licenses Manages inbound renewal inquiries through various renewal portals Prioritizes workload to meet KPIs, goals, and objectives Meets daily/weekly SLAs and maintains high customer satisfaction What You'll Bring
2+ years of sales experience (any industry/vertical) required Renewals or customer success experience is a plus Bachelor’s degree required (combination of education and experience considered) Excellent customer service skills Excellent verbal and written communication skills Strong organizational skills with ability to prioritize and multi-task Ability to work in a semi-autonomous and fast-paced environment High-energy, motivated self-starter capable of handling high volumes of email and outbound calls Experience compiling, querying, analyzing and reporting data Proficiency with Salesforce.com desirable Basic knowledge of virtualization industry and ability to relay information to partner community What You'll Get
Unlimited PTO Paid holidays and global time-off benefits Veeam Care Days: 24 hours paid volunteering Medical, dental, and vision coverage starting on day one (multiple plan options) FSA and HSA options; employer HSA contributions (for HDHP) Life and AD&D insurance; disability insurance; supplemental disability insurance Family planning support: fertility, adoption, surrogacy, and parental resources Paid parental leave Employee Assistance Program; additional voluntary benefits Mental health support 401(k) plan Learning and development options and mentoring Compensation Transparency Veeam is committed to pay transparency. For this role, the compensation range reflects the expected total target compensation. When determining compensation, factors such as experience, education, skills, and geographic zone are considered. Offers are typically made below the midpoint of the range. The company also provides a comprehensive benefits package. Compensation Range (OTE): $76,200 - $114,300 USD Veeam Software is an equal opportunity employer
and does not tolerate discrimination in any form. All your information will be kept confidential. Please note that any personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice. Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion is voluntary and will not affect your employment chances. Information provided is confidential. See the privacy notice for details.
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Renewals Sales, Customer Success Representative for Velocity segment is responsible for managing territory renewal and expansion goals, with a focus on exceeding quotas. Key responsibilities include ensuring timely renewals, customer retention, and satisfaction, while removing obstacles and proactively managing expiring agreements. The role requires responding to inquiries related to quotes, pricing, and up-selling, as well as cold-calling lapsed customers for reactivation. Collaboration with sales and other teams is essential to drive customer retention and prepare proposals. The role also involves maintaining accurate records in Salesforce, handling inbound renewal inquiries, and pursuing opportunities for maintenance reinstatement. Additional duties include meeting KPIs, SLAs, and maintaining high customer satisfaction. What You'll Do
Responsible for overachieving quota tied to territory Renewal and Expansion goals Effectively manages renewal and ensures growth of all contracts in assigned territory Removes obstacles to renewal and ensures customer retention and satisfaction Proactively monitors expiring agreements and takes timely actions to continue maintenance for assigned customers Provides timely proposals and quotes as requested per terms of customer and/or partner agreements Handles inquiries related to quotes, pricing, co-terming, up selling and reinstatement of maintenance contracts Cold calls customers with lapsed support to reactivate Collaborates with Sales and others to ensure retention and prepare NSQs Interacts with customers, Veeam partners, and Veeam associates in a positive manner Identifies and pursues maintenance reinstatement opportunities Assists in negotiation of maintenance agreements Maintains accurate records of activities in Salesforce Focuses on customer retention, renewal rate, and high-velocity selling with emphasis on maximizing revenue with Velocity base Supports channel partners to close renewals and additional licenses Manages inbound renewal inquiries through various renewal portals Prioritizes workload to meet KPIs, goals, and objectives Meets daily/weekly SLAs and maintains high customer satisfaction What You'll Bring
2+ years of sales experience (any industry/vertical) required Renewals or customer success experience is a plus Bachelor’s degree required (combination of education and experience considered) Excellent customer service skills Excellent verbal and written communication skills Strong organizational skills with ability to prioritize and multi-task Ability to work in a semi-autonomous and fast-paced environment High-energy, motivated self-starter capable of handling high volumes of email and outbound calls Experience compiling, querying, analyzing and reporting data Proficiency with Salesforce.com desirable Basic knowledge of virtualization industry and ability to relay information to partner community What You'll Get
Unlimited PTO Paid holidays and global time-off benefits Veeam Care Days: 24 hours paid volunteering Medical, dental, and vision coverage starting on day one (multiple plan options) FSA and HSA options; employer HSA contributions (for HDHP) Life and AD&D insurance; disability insurance; supplemental disability insurance Family planning support: fertility, adoption, surrogacy, and parental resources Paid parental leave Employee Assistance Program; additional voluntary benefits Mental health support 401(k) plan Learning and development options and mentoring Compensation Transparency Veeam is committed to pay transparency. For this role, the compensation range reflects the expected total target compensation. When determining compensation, factors such as experience, education, skills, and geographic zone are considered. Offers are typically made below the midpoint of the range. The company also provides a comprehensive benefits package. Compensation Range (OTE): $76,200 - $114,300 USD Veeam Software is an equal opportunity employer
and does not tolerate discrimination in any form. All your information will be kept confidential. Please note that any personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice. Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion is voluntary and will not affect your employment chances. Information provided is confidential. See the privacy notice for details.
#J-18808-Ljbffr