Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.
About this Role Renewals Sales, Customer Success Representative for Velocity segment is responsible for managing territory renewal and expansion goals, with a focus on exceeding quotas. Key responsibilities include ensuring timely renewals, customer retention, and satisfaction, while removing obstacles and proactively managing expiring agreements. The role requires responding to inquiries related to quotes, pricing, and up-selling, as well as cold-calling lapsed customers for reactivation. Collaboration with sales and other teams is essential to drive customer retention and prepare proposals. The role also involves maintaining accurate records in Salesforce, handling inbound renewal inquiries, and pursuing opportunities for maintenance reinstatement. Additional duties include meeting KPIs, SLAs, and maintaining high customer satisfaction.
What You’ll Do
Responsible for overachieving Quota tied to territory
Renewal
and
Expansion
goals
Effectively manages renewal and ensures growth of all contracts in assigned territory
Removes any obstacles to renewal and goes above and beyond to ensure customer retention and satisfaction
Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements
Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up selling and reinstatement of maintenance contracts
Cold call customers with lapsed support, with the goal of reactivating support.
Work cross functionally with Sales and others to ensure customer retention, prepare NSQ's
Positively interacts and collaborates with customers, Veeam partners, and Veeam associates
Identifies and pursues maintenance reinstatement opportunities
Assists in negotiation of maintenance agreements
Accurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
Overachieves target quota
Focus on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base
Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses
Accurate and timely records of all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
Impeccable Salesforce hygiene
Manages inbound Renewal inquiries though different Renewals portals
Prioritize workload to meet all KPIs, goals and objectives.
Meet Daily/Weekly SLAs & maintain high Customer Satisfaction ratings
What You’ll Bring
2+ years of Sales experience is required (any industry/vertical)
Renewals or Customer success experience is a plus
Bachelor’s Degree required (a combination of education and experience will be considered)
Superb customer service skills are required
Excellent verbal and written communications skills
Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
Ability to work in a semi-autonomous and fast-paced environment
High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls
Experience compiling, querying, analyzing and reporting data
Proficiency with SalesForce.com is desirable
Basic knowledge of virtualization industry and the ability to relay information to the partner community
What You’ll Get
Unlimited PTO
3 global VeeaMe Days per year:company-wide closures for employees to take a break, disconnect, and focus on self-care Paid Holidays
Veeam Care Days: 24 hours paid time for volunteering
Medical, dental, and vision coverage starting on day one (multiple plan options)
Flexible Spending Accounts (FSA) and Health Savings Account (HSA) options
Employer HSA contributions (for HDHP participants)
Life and AD&D insurance (employee, spouse/partner, and child options)
Company-paid short-term and long-term disability insurance
Supplemental individual disability insurance (IDI)
Family planning support: fertility, adoption, surrogacy, and parental resources
Paid parental leave
Employee Assistance Program
Additional voluntary benefits: accident, critical illness, hospital indemnity, legal, identity theft protection, commuter benefits, pet care
Mental health support
401(k) plan
Professional training and education, on-demand learning libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and Global Day of Learning
Compensation Transparency Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range.
In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off.
Compensation Range (OTE)
$76,200 — $114,300 USD
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
#J-18808-Ljbffr
About this Role Renewals Sales, Customer Success Representative for Velocity segment is responsible for managing territory renewal and expansion goals, with a focus on exceeding quotas. Key responsibilities include ensuring timely renewals, customer retention, and satisfaction, while removing obstacles and proactively managing expiring agreements. The role requires responding to inquiries related to quotes, pricing, and up-selling, as well as cold-calling lapsed customers for reactivation. Collaboration with sales and other teams is essential to drive customer retention and prepare proposals. The role also involves maintaining accurate records in Salesforce, handling inbound renewal inquiries, and pursuing opportunities for maintenance reinstatement. Additional duties include meeting KPIs, SLAs, and maintaining high customer satisfaction.
What You’ll Do
Responsible for overachieving Quota tied to territory
Renewal
and
Expansion
goals
Effectively manages renewal and ensures growth of all contracts in assigned territory
Removes any obstacles to renewal and goes above and beyond to ensure customer retention and satisfaction
Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements
Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up selling and reinstatement of maintenance contracts
Cold call customers with lapsed support, with the goal of reactivating support.
Work cross functionally with Sales and others to ensure customer retention, prepare NSQ's
Positively interacts and collaborates with customers, Veeam partners, and Veeam associates
Identifies and pursues maintenance reinstatement opportunities
Assists in negotiation of maintenance agreements
Accurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
Overachieves target quota
Focus on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base
Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses
Accurate and timely records of all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
Impeccable Salesforce hygiene
Manages inbound Renewal inquiries though different Renewals portals
Prioritize workload to meet all KPIs, goals and objectives.
Meet Daily/Weekly SLAs & maintain high Customer Satisfaction ratings
What You’ll Bring
2+ years of Sales experience is required (any industry/vertical)
Renewals or Customer success experience is a plus
Bachelor’s Degree required (a combination of education and experience will be considered)
Superb customer service skills are required
Excellent verbal and written communications skills
Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
Ability to work in a semi-autonomous and fast-paced environment
High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls
Experience compiling, querying, analyzing and reporting data
Proficiency with SalesForce.com is desirable
Basic knowledge of virtualization industry and the ability to relay information to the partner community
What You’ll Get
Unlimited PTO
3 global VeeaMe Days per year:company-wide closures for employees to take a break, disconnect, and focus on self-care Paid Holidays
Veeam Care Days: 24 hours paid time for volunteering
Medical, dental, and vision coverage starting on day one (multiple plan options)
Flexible Spending Accounts (FSA) and Health Savings Account (HSA) options
Employer HSA contributions (for HDHP participants)
Life and AD&D insurance (employee, spouse/partner, and child options)
Company-paid short-term and long-term disability insurance
Supplemental individual disability insurance (IDI)
Family planning support: fertility, adoption, surrogacy, and parental resources
Paid parental leave
Employee Assistance Program
Additional voluntary benefits: accident, critical illness, hospital indemnity, legal, identity theft protection, commuter benefits, pet care
Mental health support
401(k) plan
Professional training and education, on-demand learning libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and Global Day of Learning
Compensation Transparency Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range.
In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off.
Compensation Range (OTE)
$76,200 — $114,300 USD
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
#J-18808-Ljbffr