Inside Sales Support - Customer Service
Sierra Pacific Windows, Medford, Massachusetts, United States
Responsibilities
Work with customer service manager and leaders to ensure proper customer service is being delivered
Communicate and coordinate with internal departments
Partner with the sales team to meet and exceed customer\'s service expectations
Provide feedback to the company regarding service failures or customer concerns
Assist customers with questions and concerns while providing accurate answers and responses
Inform potential/existing customers about products and services
Handle returns or complaints while recording details of inquiries, comments or complaints
Provide timely and accurate information to incoming customer order status and product knowledge requests
Process customer orders, changes, and returns
Qualifications
6 months\' prior customer service experience
Knowledge of window products, window quoting systems, and AS400 is a plus
Excellent verbal and written communication skills with emphasis on professionalism
Proficient in Microsoft Outlook, Word, and Excel
High regard for accuracy
Dependable, self-motivated, and organized
Application Instructions Apply In Person: Sierra Pacific Windows, 520 S. Whelen Ave, Medford, WI 54451
Apply Online: spi-ind.com/Careers/Details/3920509042025
#J-18808-Ljbffr
Work with customer service manager and leaders to ensure proper customer service is being delivered
Communicate and coordinate with internal departments
Partner with the sales team to meet and exceed customer\'s service expectations
Provide feedback to the company regarding service failures or customer concerns
Assist customers with questions and concerns while providing accurate answers and responses
Inform potential/existing customers about products and services
Handle returns or complaints while recording details of inquiries, comments or complaints
Provide timely and accurate information to incoming customer order status and product knowledge requests
Process customer orders, changes, and returns
Qualifications
6 months\' prior customer service experience
Knowledge of window products, window quoting systems, and AS400 is a plus
Excellent verbal and written communication skills with emphasis on professionalism
Proficient in Microsoft Outlook, Word, and Excel
High regard for accuracy
Dependable, self-motivated, and organized
Application Instructions Apply In Person: Sierra Pacific Windows, 520 S. Whelen Ave, Medford, WI 54451
Apply Online: spi-ind.com/Careers/Details/3920509042025
#J-18808-Ljbffr