A leading tech company is looking for a Customer Success Specialist in New York City to drive customer retention and upsell strategies. This role requires at least 5 years of experience in Customer Success or Account Management within a SaaS environment. The ideal candidate will excel in relationship-building and possess strong CRM skills. Responsibilities include onboarding customers, managing renewals, and facilitating upsell opportunities. This position offers a pathway to senior roles for high performers.
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