Customer Service Representative Kia Mandan
Eide Ford Mandan, Mandan, North Dakota, United States, 58554
Overview
Eide Autos is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative in Bismarck, North Dakota. This individual will be responsible for providing exceptional service to our customers in the auto industry. This is a full-time position. Eide Autos is always looking for hardworking individuals to join our team! Our goal is to develop long-term employees who want to be successful and have opportunities for advancement. Eide Autos looks after their employees with extensive benefits. We invest in our employees and their growth at the store.
Compensation The compensation for this role is a competitive base salary plus commission, paid semi-monthly.
Benefits
Advanced placement opportunities
Medical, Dental and Vision Insurance
401(k) plan with Immediate Company Match
Paid Time Off
Competitive pay plans
Voluntary Benefits and Fringe Benefits (Employee Pricing, Free Gym Membership, and more!)
Sundays Off
Responsibilities
Greet and welcome customers in a friendly and professional manner
Act as the first point of contact for customer inquiries and concerns
Provide information about products and services offered by the dealership's service department
Conduct follow-up calls with customers to ensure satisfaction with their service experience
Resolve customer complaints or issues with a high level of empathy and professionalism
Maintain and update customer records in the company database
Collaborate with other departments to ensure smooth and efficient customer service processes
Meet and exceed sales targets and goals set by the dealership
Assist with administrative tasks as needed
Requirements
High school diploma or equivalent; college degree preferred
Previous customer service experience in a fast-paced environment
Excellent communication and interpersonal skills
Ability to multitask and prioritize in a busy work environment
Knowledge of the automotive industry is not needed, we will train
Willingness to work flexible hours, including evenings and weekends
EEOC Statement Eide Autos is committed to creating a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage all qualified individuals to apply for this position.
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Compensation The compensation for this role is a competitive base salary plus commission, paid semi-monthly.
Benefits
Advanced placement opportunities
Medical, Dental and Vision Insurance
401(k) plan with Immediate Company Match
Paid Time Off
Competitive pay plans
Voluntary Benefits and Fringe Benefits (Employee Pricing, Free Gym Membership, and more!)
Sundays Off
Responsibilities
Greet and welcome customers in a friendly and professional manner
Act as the first point of contact for customer inquiries and concerns
Provide information about products and services offered by the dealership's service department
Conduct follow-up calls with customers to ensure satisfaction with their service experience
Resolve customer complaints or issues with a high level of empathy and professionalism
Maintain and update customer records in the company database
Collaborate with other departments to ensure smooth and efficient customer service processes
Meet and exceed sales targets and goals set by the dealership
Assist with administrative tasks as needed
Requirements
High school diploma or equivalent; college degree preferred
Previous customer service experience in a fast-paced environment
Excellent communication and interpersonal skills
Ability to multitask and prioritize in a busy work environment
Knowledge of the automotive industry is not needed, we will train
Willingness to work flexible hours, including evenings and weekends
EEOC Statement Eide Autos is committed to creating a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage all qualified individuals to apply for this position.
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