Overview
Customer Service Specialist (Remote - EST Hours)
Schedule: Monday - Friday, 8:00 AM - 4:30 PM EST
Location: Remote (must be able to work EST hours)
Employment Type: Contract / Entry Level
We are seeking a
Customer Service Specialist
to join our team in a remote capacity, supporting Sales Representatives in the Tennessee market. This role is focused on
order entry, customer support, and client portal management .
Responsibilities
Utilize multiple client portals to pull information and monitor purchase order (PO) approvals.
Perform order entry in
Oracle ERP
(training provided).
Match approved POs to orders and close them out in the system.
Type in order numbers, look up orders, and ensure accuracy in processing.
Provide customer service support related to sales, promotions, installations, and communications.
Resolve customer claims and complaints fairly and effectively in line with consumer laws.
Support outside sales representatives with order management and customer inquiries.
Develop improvement plans based on customer survey feedback.
This role follows clearly defined procedures and guidelines, requiring a basic understanding of work routines and systems.
Qualifications
Required Skills:
Customer service & customer support
Order entry & data entry
ERP systems (Oracle preferred; training provided)
Microsoft Office Suite (Excel proficiency)
Additional Skills:
Ability to work from a shared inbox and process 10-15 orders per day
Strong attention to detail and accuracy
Excellent communication and problem-solving skills
Ability to multitask and manage priorities in a fast-paced environment
Experience Level:
Entry Level (minimum 2+ years of customer service or order entry experience required)
Ideal Candidate The ideal candidate is detail-oriented, organized, and comfortable working within defined procedures. They thrive in a remote environment, can manage multiple systems simultaneously, and are committed to delivering excellent customer service while supporting sales operations.
Job Type & Location This is a Contract position based out of Portage, MI.
Pay and Benefits The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Feb 12, 2026.
About TEKsystems We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We\'re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We\'re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We\'re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We\'re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
We are seeking a
Customer Service Specialist
to join our team in a remote capacity, supporting Sales Representatives in the Tennessee market. This role is focused on
order entry, customer support, and client portal management .
Responsibilities
Utilize multiple client portals to pull information and monitor purchase order (PO) approvals.
Perform order entry in
Oracle ERP
(training provided).
Match approved POs to orders and close them out in the system.
Type in order numbers, look up orders, and ensure accuracy in processing.
Provide customer service support related to sales, promotions, installations, and communications.
Resolve customer claims and complaints fairly and effectively in line with consumer laws.
Support outside sales representatives with order management and customer inquiries.
Develop improvement plans based on customer survey feedback.
This role follows clearly defined procedures and guidelines, requiring a basic understanding of work routines and systems.
Qualifications
Required Skills:
Customer service & customer support
Order entry & data entry
ERP systems (Oracle preferred; training provided)
Microsoft Office Suite (Excel proficiency)
Additional Skills:
Ability to work from a shared inbox and process 10-15 orders per day
Strong attention to detail and accuracy
Excellent communication and problem-solving skills
Ability to multitask and manage priorities in a fast-paced environment
Experience Level:
Entry Level (minimum 2+ years of customer service or order entry experience required)
Ideal Candidate The ideal candidate is detail-oriented, organized, and comfortable working within defined procedures. They thrive in a remote environment, can manage multiple systems simultaneously, and are committed to delivering excellent customer service while supporting sales operations.
Job Type & Location This is a Contract position based out of Portage, MI.
Pay and Benefits The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Feb 12, 2026.
About TEKsystems We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We\'re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We\'re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We\'re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We\'re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr