Customer Service Representative
Judge Direct Placement, Charlotte, North Carolina, United States, 28245
Responsibilities
Responds to inquiries received by phone, e-mail and/or face-to-face contact with customers and prospects about companies products Processes all orders, customer requests, complaints, status of order questions, etc. Input orders, prepare and issue RGA's and submit documentation for invoicing and credits Process orders with appropriate internal departments to ensure inquiries are answered quickly Apply customer IDs, part numbers and accurate pricing and discounts on all orders entered the system. Receive customer order and confirm it is on file prior to shipment of goods. Reviews duplicate purchase order report daily. Make corrections and communicate accordingly Review open order report on a weekly basis to flag late orders. Follow up with the appropriate internal department to expedite the shipment of any late orders. Follow up with customer on status. Prepare freight claims for damaged shipments. Maintain up-to-date literature and price lists on shared servers for customer and internal needs. Prepare Proforma invoices for export shipments. Issue insurance certificates for all export shipments Obtain freight quotes for domestic and international shipments Updates all product price lists with new prices. Circulate price lists to appropriate persons and for entry in MAX. Performs other administrative tasks to include duties required to maintain the organization and maintenance of Customer Service files. May assess needs and suggest/promote alternative products or services. Possesses comprehensive knowledge of subject matter. REQUIRMENTS
High School Diploma or equivalent 4 plus years customer service experience in a manufacturing or production environment
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Responds to inquiries received by phone, e-mail and/or face-to-face contact with customers and prospects about companies products Processes all orders, customer requests, complaints, status of order questions, etc. Input orders, prepare and issue RGA's and submit documentation for invoicing and credits Process orders with appropriate internal departments to ensure inquiries are answered quickly Apply customer IDs, part numbers and accurate pricing and discounts on all orders entered the system. Receive customer order and confirm it is on file prior to shipment of goods. Reviews duplicate purchase order report daily. Make corrections and communicate accordingly Review open order report on a weekly basis to flag late orders. Follow up with the appropriate internal department to expedite the shipment of any late orders. Follow up with customer on status. Prepare freight claims for damaged shipments. Maintain up-to-date literature and price lists on shared servers for customer and internal needs. Prepare Proforma invoices for export shipments. Issue insurance certificates for all export shipments Obtain freight quotes for domestic and international shipments Updates all product price lists with new prices. Circulate price lists to appropriate persons and for entry in MAX. Performs other administrative tasks to include duties required to maintain the organization and maintenance of Customer Service files. May assess needs and suggest/promote alternative products or services. Possesses comprehensive knowledge of subject matter. REQUIRMENTS
High School Diploma or equivalent 4 plus years customer service experience in a manufacturing or production environment
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