Why This Role Matters
At MirrorWeb, roles aren't about shipping tasks. They're about building a platform that compliance leaders can stand behind in audits and regulatory scrutiny, while helping them modernize without increasing risk.
In this role, you will own expansion revenue across MirrorWeb's most strategic enterprise accounts—orchestrating complex multi-product deals, executive relationships, and multi-year growth strategies that prove supervision platforms can scale alongside our customers' ambitions. You'll help MirrorWeb scale the supervision platform that turns compliance into a competitive advantage, not an operational bottleneck.
What success looks like in 6–12 months:
$1M+ in closed expansion revenue
across your enterprise portfolio through multi-product upsells, whitespace capture, and strategic contract expansions
Executive sponsorship models established
at 80%+ of named accounts with documented stakeholder maps, commercial history, and multi-year growth roadmaps
Renewal rate excellence
(95%+ gross retention) on enterprise accounts through proactive risk identification, executive engagement, and multi-year deal structuring
The Role Team:
Customer Success & Growth
Reports to:
Sr. Director, Customer Success & Growth
Location:
New York, NY (Remote - US-based preferred)
As Enterprise Account Manager, you'll own the commercial growth and strategic expansion of MirrorWeb's largest, most complex financial services accounts. You'll operate with high autonomy—building executive relationships, orchestrating cross-functional deal teams, and driving multi-year expansion strategies that require navigating procurement, compliance, IT, and C-suite stakeholders. Most of your time will be spent in strategic account planning, executive engagement, commercial negotiation, and cross-functional orchestration to unlock whitespace and drive predictable expansion revenue.
Key Responsibilities
Own expansion revenue and enterprise account growth end-to-end: define the problem, propose options, drive decisions, execute to measurable outcomes.
Build work that holds up in a trust-first environment: reliability, defensibility, and auditability matter here.
Partner with CSMs, Solution Engineering, Product, Legal, Finance, and Marketing to deliver outcomes that scale without chaos.
Operate with a "signal over noise" mindset—prioritize what moves the business and customers forward.
Raise the bar: improve the quality of systems, messaging, execution, or customer outcomes (depending on role).
Communicate clearly and close loops—especially across a distributed team (Austin ↔ Manchester).
Contribute to a culture of ownership: when something breaks, we fix it.
Role-specific bullets
Own expansion revenue across enterprise portfolio including multi-product upsells, cross-sells, whitespace opportunities, renewal negotiations, and multi-year contract execution with enterprise buyers
Build and maintain executive-level relationships with C-suite decision-makers, economic buyers, and procurement—develop comprehensive account plans with multi-year growth strategies and executive sponsorship models
Orchestrate cross-functional deal teams (CSMs, Solution Engineers, Product, Sales, Finance) for complex enterprise deals—lead pricing discussions and commercial negotiations involving multiple stakeholders
Maintain accurate pipeline management with detailed opportunity tracking and deliver weekly/monthly revenue forecasts through disciplined risk assessment and deal reviews
What You'll Need
Proven success in enterprise account management or expansion roles
within a B2B SaaS scale-up environment—you've owned $1M+ quota and navigated pace, ambiguity, and high ownership.
Demonstrated ability to close complex, multi-stakeholder enterprise deals
with C-suite buyers, procurement, and cross-functional committees across 6-12 month sales cycles with $100K-$500K+ deal sizes.
Strong judgment in high-stakes environments where trust matters
(regulated, risk-sensitive, security-oriented, or mission-critical contexts are a plus).
Ability to move fast without sacrificing standards —you're comfortable being accountable for outcomes.
Bias to action and follow-through:
you don't let important work stall.
Nice to Have
Experience selling into regulated financial services
(SEC/FINRA compliance teams, broker-dealers, RIAs, asset managers) with understanding of compliance workflows, supervision requirements, or regulatory obligations
Background in communications governance, supervision, compliance technology, or adjacent domains —archiving, eDiscovery, surveillance, risk management, or RegTech as context
Experience selling AI/automation solutions
where explainability, accountability, and "human-in-the-loop" positioning are critical to adoption
Track record building executive sponsorship programs
or account-based strategies that drive predictable enterprise expansion and multi-year partnership models
How We Work (What Candidates Should Expect)
Regulated reality, not hype:
our buyers can't afford AI mistakes. We build AI that's explainable and defensible.
Human accountability wins:
AI doesn't replace supervision—it makes supervision scalable and auditable.
Signal over noise:
we focus human effort on what matters, internally and for customers.
Fast pace, high standards:
we move quickly because the market demands it, and we hold the bar because trust demands it.
Ownership culture:
we value people who take responsibility, drive clarity, and close loops.
One team across Austin + Manchester:
we collaborate well across time zones and operate like adults.
Category Clarity (What We Are — and Aren't) MirrorWeb competes in communications compliance—but we're not positioning as:
"Archiving"
"Surveillance" (used only as a validation term)
"AI add-on compliance"
We're building a
communications supervision platform designed for regulatory accountability at scale .
What\'s on Offer
Life Assurance
– Financial peace of mind for you and your loved ones
401(k)
– 3% non-elective contribution, regardless of your own contributions
Generous Paid Time Off
– 20 days PTO, plus a day off on your birthday and paid sick leave
Enhanced Family Leave
– Extra support for life's most important moments
Flexible Lifestyle Benefits
– $100 monthly Juno allowance for health, wellness, learning, or what matters most
Equity Appreciation Rights (EAR)
– Share in our success through our equity incentive program
Competitive OTE Structure
– Base + variable compensation aligned with enterprise expansion performance
#J-18808-Ljbffr
In this role, you will own expansion revenue across MirrorWeb's most strategic enterprise accounts—orchestrating complex multi-product deals, executive relationships, and multi-year growth strategies that prove supervision platforms can scale alongside our customers' ambitions. You'll help MirrorWeb scale the supervision platform that turns compliance into a competitive advantage, not an operational bottleneck.
What success looks like in 6–12 months:
$1M+ in closed expansion revenue
across your enterprise portfolio through multi-product upsells, whitespace capture, and strategic contract expansions
Executive sponsorship models established
at 80%+ of named accounts with documented stakeholder maps, commercial history, and multi-year growth roadmaps
Renewal rate excellence
(95%+ gross retention) on enterprise accounts through proactive risk identification, executive engagement, and multi-year deal structuring
The Role Team:
Customer Success & Growth
Reports to:
Sr. Director, Customer Success & Growth
Location:
New York, NY (Remote - US-based preferred)
As Enterprise Account Manager, you'll own the commercial growth and strategic expansion of MirrorWeb's largest, most complex financial services accounts. You'll operate with high autonomy—building executive relationships, orchestrating cross-functional deal teams, and driving multi-year expansion strategies that require navigating procurement, compliance, IT, and C-suite stakeholders. Most of your time will be spent in strategic account planning, executive engagement, commercial negotiation, and cross-functional orchestration to unlock whitespace and drive predictable expansion revenue.
Key Responsibilities
Own expansion revenue and enterprise account growth end-to-end: define the problem, propose options, drive decisions, execute to measurable outcomes.
Build work that holds up in a trust-first environment: reliability, defensibility, and auditability matter here.
Partner with CSMs, Solution Engineering, Product, Legal, Finance, and Marketing to deliver outcomes that scale without chaos.
Operate with a "signal over noise" mindset—prioritize what moves the business and customers forward.
Raise the bar: improve the quality of systems, messaging, execution, or customer outcomes (depending on role).
Communicate clearly and close loops—especially across a distributed team (Austin ↔ Manchester).
Contribute to a culture of ownership: when something breaks, we fix it.
Role-specific bullets
Own expansion revenue across enterprise portfolio including multi-product upsells, cross-sells, whitespace opportunities, renewal negotiations, and multi-year contract execution with enterprise buyers
Build and maintain executive-level relationships with C-suite decision-makers, economic buyers, and procurement—develop comprehensive account plans with multi-year growth strategies and executive sponsorship models
Orchestrate cross-functional deal teams (CSMs, Solution Engineers, Product, Sales, Finance) for complex enterprise deals—lead pricing discussions and commercial negotiations involving multiple stakeholders
Maintain accurate pipeline management with detailed opportunity tracking and deliver weekly/monthly revenue forecasts through disciplined risk assessment and deal reviews
What You'll Need
Proven success in enterprise account management or expansion roles
within a B2B SaaS scale-up environment—you've owned $1M+ quota and navigated pace, ambiguity, and high ownership.
Demonstrated ability to close complex, multi-stakeholder enterprise deals
with C-suite buyers, procurement, and cross-functional committees across 6-12 month sales cycles with $100K-$500K+ deal sizes.
Strong judgment in high-stakes environments where trust matters
(regulated, risk-sensitive, security-oriented, or mission-critical contexts are a plus).
Ability to move fast without sacrificing standards —you're comfortable being accountable for outcomes.
Bias to action and follow-through:
you don't let important work stall.
Nice to Have
Experience selling into regulated financial services
(SEC/FINRA compliance teams, broker-dealers, RIAs, asset managers) with understanding of compliance workflows, supervision requirements, or regulatory obligations
Background in communications governance, supervision, compliance technology, or adjacent domains —archiving, eDiscovery, surveillance, risk management, or RegTech as context
Experience selling AI/automation solutions
where explainability, accountability, and "human-in-the-loop" positioning are critical to adoption
Track record building executive sponsorship programs
or account-based strategies that drive predictable enterprise expansion and multi-year partnership models
How We Work (What Candidates Should Expect)
Regulated reality, not hype:
our buyers can't afford AI mistakes. We build AI that's explainable and defensible.
Human accountability wins:
AI doesn't replace supervision—it makes supervision scalable and auditable.
Signal over noise:
we focus human effort on what matters, internally and for customers.
Fast pace, high standards:
we move quickly because the market demands it, and we hold the bar because trust demands it.
Ownership culture:
we value people who take responsibility, drive clarity, and close loops.
One team across Austin + Manchester:
we collaborate well across time zones and operate like adults.
Category Clarity (What We Are — and Aren't) MirrorWeb competes in communications compliance—but we're not positioning as:
"Archiving"
"Surveillance" (used only as a validation term)
"AI add-on compliance"
We're building a
communications supervision platform designed for regulatory accountability at scale .
What\'s on Offer
Life Assurance
– Financial peace of mind for you and your loved ones
401(k)
– 3% non-elective contribution, regardless of your own contributions
Generous Paid Time Off
– 20 days PTO, plus a day off on your birthday and paid sick leave
Enhanced Family Leave
– Extra support for life's most important moments
Flexible Lifestyle Benefits
– $100 monthly Juno allowance for health, wellness, learning, or what matters most
Equity Appreciation Rights (EAR)
– Share in our success through our equity incentive program
Competitive OTE Structure
– Base + variable compensation aligned with enterprise expansion performance
#J-18808-Ljbffr