Skill
Required / Desired
Amount
of Experience
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Required
Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
Required
2
Years
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
Required
2
Years
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Required
2
Years
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Required
2
Years
Bilingual - Spanish
Highly desired
IT Help Desk Call Center exp
Required
2
Years
Required / Desired
Amount
of Experience
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Required
Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
Required
2
Years
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
Required
2
Years
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Required
2
Years
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Required
2
Years
Bilingual - Spanish
Highly desired
IT Help Desk Call Center exp
Required
2
Years