IT Hardware Asset Management Analyst
Randstad Digital Americas, Newport Beach, California, us, 92659
Overview
Randstad Digital is looking to hire an IT Hardware Asset Manager Analyst for a long term position for our customer in Newport Beach, CA. The role is 4 days onsite and 1 day from home. The IT Hardware Asset Management Analyst will manage end user assets (PCs, iPhones, iPads, Accessories, etc.) with primary focus on maintaining an accurate CMDB in ServiceNow. The role requires knowledge of hardware inventory management and PC refresh scheduling. If you're a fit, we look forward to your application. Location:
Newport Beach, California Job type:
Solutions Salary:
$45 - 52 per hour Work hours:
9am to 5pm Education:
No Degree Required
Responsibilities
Manage and execute end-to-end Hardware Asset Management (HAM) processes, ensuring compliance with lifecycle standards and organizational policies. Validate and reconcile asset data across systems of record (e.g., ServiceNow CMDB and Flexera) to maintain accuracy of ownership, location, and configuration details. Coordinate procurement activities and maintain supporting data, including purchase details, license assignments, end-of-life (EOL) and end-of-support (EOS) timelines, contract terms, warranty coverage, and related financial information. Review and triage ServiceNow Incidents and Requests related to hardware assets, driving timely resolution and data integrity updates. Prepare and distribute standard and ad-hoc reports, highlighting inventory accuracy, compliance metrics, and opportunities to harvest or replace hardware with cost-effective alternatives. Analyze deployment trends by manufacturer and model, and provide actionable insights to support refresh planning for PCs, iPhones, and iPads. Monitor asset lifecycle changes and proactively alert stakeholders to updates that impact their operations. Investigate and resolve discrepancies to preserve the integrity of hardware and software asset data across all systems. Identify and report issues with asset tracking tools (e.g., ServiceNow, Flexera) and supporting integrations; collaborate with platform owners to remediate and strengthen processes. Develop and maintain HAM program documentation, including process workflows, work instructions, and governance standards to ensure consistency and audit readiness.
Minimum Qualifications & Experience
Detail- and task-oriented with ability to see the broader picture. Ability to design, develop, and generate reports to communicate and monitor compliance, liability, and budgetary data for software applications. 2-4+ years of experience in hardware management; associate's or bachelor's degree or equivalent experience. Strong knowledge of MS Excel and VL Lookups. Solid understanding of IT Asset Management software policies, procedures, and practices. Strong interpersonal, collaboration, communication, and relationship skills delivering a positive customer experience. Strong organizational skills to manage multiple engagements simultaneously. Experience with data analysis tools including Excel and Power BI. Capable of working independently and handling multiple priorities.
Nice To Have
Prior experience with software tools such as Flexera, ServiceNow, SCCM, Intune, and Nexthink. Experience using HAM tools to update the CMDB and knowledge of how to manually reconcile data. Familiar with contract/agreement review and accurate interpretation. ITIL, COBIT or IAITAM Certifications
Equal Opportunity
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. Randstad Digital welcomes people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Additional Information
Pay offered to a successful candidate will be based on several factors including education, work experience, work location, specific job duties, certifications, etc. Randstad Digital offers a comprehensive benefits package, including medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). Posting is open for thirty (30) days. Qualified applicants in San Francisco, Los Angeles County, and California will be considered in accordance with local fair chance ordinances. We will consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.
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Randstad Digital is looking to hire an IT Hardware Asset Manager Analyst for a long term position for our customer in Newport Beach, CA. The role is 4 days onsite and 1 day from home. The IT Hardware Asset Management Analyst will manage end user assets (PCs, iPhones, iPads, Accessories, etc.) with primary focus on maintaining an accurate CMDB in ServiceNow. The role requires knowledge of hardware inventory management and PC refresh scheduling. If you're a fit, we look forward to your application. Location:
Newport Beach, California Job type:
Solutions Salary:
$45 - 52 per hour Work hours:
9am to 5pm Education:
No Degree Required
Responsibilities
Manage and execute end-to-end Hardware Asset Management (HAM) processes, ensuring compliance with lifecycle standards and organizational policies. Validate and reconcile asset data across systems of record (e.g., ServiceNow CMDB and Flexera) to maintain accuracy of ownership, location, and configuration details. Coordinate procurement activities and maintain supporting data, including purchase details, license assignments, end-of-life (EOL) and end-of-support (EOS) timelines, contract terms, warranty coverage, and related financial information. Review and triage ServiceNow Incidents and Requests related to hardware assets, driving timely resolution and data integrity updates. Prepare and distribute standard and ad-hoc reports, highlighting inventory accuracy, compliance metrics, and opportunities to harvest or replace hardware with cost-effective alternatives. Analyze deployment trends by manufacturer and model, and provide actionable insights to support refresh planning for PCs, iPhones, and iPads. Monitor asset lifecycle changes and proactively alert stakeholders to updates that impact their operations. Investigate and resolve discrepancies to preserve the integrity of hardware and software asset data across all systems. Identify and report issues with asset tracking tools (e.g., ServiceNow, Flexera) and supporting integrations; collaborate with platform owners to remediate and strengthen processes. Develop and maintain HAM program documentation, including process workflows, work instructions, and governance standards to ensure consistency and audit readiness.
Minimum Qualifications & Experience
Detail- and task-oriented with ability to see the broader picture. Ability to design, develop, and generate reports to communicate and monitor compliance, liability, and budgetary data for software applications. 2-4+ years of experience in hardware management; associate's or bachelor's degree or equivalent experience. Strong knowledge of MS Excel and VL Lookups. Solid understanding of IT Asset Management software policies, procedures, and practices. Strong interpersonal, collaboration, communication, and relationship skills delivering a positive customer experience. Strong organizational skills to manage multiple engagements simultaneously. Experience with data analysis tools including Excel and Power BI. Capable of working independently and handling multiple priorities.
Nice To Have
Prior experience with software tools such as Flexera, ServiceNow, SCCM, Intune, and Nexthink. Experience using HAM tools to update the CMDB and knowledge of how to manually reconcile data. Familiar with contract/agreement review and accurate interpretation. ITIL, COBIT or IAITAM Certifications
Equal Opportunity
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. Randstad Digital welcomes people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Additional Information
Pay offered to a successful candidate will be based on several factors including education, work experience, work location, specific job duties, certifications, etc. Randstad Digital offers a comprehensive benefits package, including medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). Posting is open for thirty (30) days. Qualified applicants in San Francisco, Los Angeles County, and California will be considered in accordance with local fair chance ordinances. We will consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.
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