Customer Service Representative I
Georgia Department of Public Health (GA), Chicago, Illinois, United States
Overview
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Who we are.
We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.
What we offer.
As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:
Make a Professional Impact
– Build your career where it matters and protect lives in the community where you live, work, and play
Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents
Work with a Dynamic and Diverse Team – Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
Achieve Career Longevity
– Countless opportunities for continuous learning/development that support a long-term career
Take Part in a Hands-on Working Culture
– Unique culture of active engagement and problem-solving, no matter your role
Feel Pride in Where you Work
– Be part of making an impact in public health alongside dedicated people just like you
Come join our team!
As a Customer Service Representative I at the Ryan White HOPE Center in Macon Georgia, you will join a dedicated group of public health professionals working to protect the health and well-being of communities across the state by supporting vital public health initiatives. This role offers the opportunity to make a meaningful impact, a great schedule, and a healthy work-life balance, allowing you to grow your career while maintaining time for what matters most to you.
The Ryan White HOPE Center is a community health clinic dedicated to providing comprehensive care and support for people living with HIV/AIDS. As part of the federally funded Ryan White HIV/AIDS Program, the center offers medical services, case management, and essential support regardless of a client’s ability to pay. Services focus on helping clients get into and stay in care, access necessary treatment and medications, and improve overall health and quality of life. The Ryan White HOPE Center also provides education, referrals, and supportive resources to promote wellness and reduce barriers to care, serving a diverse clientele.
Primary Duties & Responsibilities
Provide outstanding customer service to the public, internal staff, and external customers
Answer incoming phone calls and respond to inquiries
Verify insurance coverage and eligibility
Schedule appointments efficiently
Enter data and process documents and records
Provide support to other health departments and programs within the district as needed
Respond to public health emergencies
Maintain compliance with HIPAA privacy and security standards
High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.
Preferred Qualifications
Previous employment with a state Department of Public Health or a County Board of Health
Associate degree or higher in Business Administration or a related field
One or more years of experience performing complex office or administrative duties
One or more years of experience using Microsoft Office Suite
Bilingual in Spanish and English
The DPH Commissioner and agency leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.
The use of physical activity breaks during the workday is authorized to support this philosophy and help employees meet their wellness goals. A maximum of 30 minutes of physical activity may be allocated per workday, typically in the form of two 15-minute breaks or one 30-minute break.
Employment Information State of Georgia employees are subject to the rules of the State Personnel Board regarding salary.
DPH accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) as valid. DPH will contact educational institutions to verify degrees, diplomas, licensures, and other relevant credentials.
The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.
Relocation assistance is not provided.
In the event of an identified emergency, you may be required, as a term and condition of DPH employment, to assist in meeting the emergency responsibilities of the department.
ADA Statement DPH is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request a reasonable accommodation for the application or interview process, email DPH-HR@dph.ga.gov.
DPH is an Equal Opportunity Employer Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not receive an interview. DPH will contact selected applicants to proceed with the application process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
Benefits Standard Benefits for Full-Time Salaried Employees
— In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation and sick leave, paid parental leave, dental, vision, long-term care, and life insurance.
Standard Benefits for Part-Time Employees
— Part-time employees are eligible to participate in the Georgia Defined Contribution Plan and receive paid parental leave.
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Who we are.
We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.
What we offer.
As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:
Make a Professional Impact
– Build your career where it matters and protect lives in the community where you live, work, and play
Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents
Work with a Dynamic and Diverse Team – Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
Achieve Career Longevity
– Countless opportunities for continuous learning/development that support a long-term career
Take Part in a Hands-on Working Culture
– Unique culture of active engagement and problem-solving, no matter your role
Feel Pride in Where you Work
– Be part of making an impact in public health alongside dedicated people just like you
Come join our team!
As a Customer Service Representative I at the Ryan White HOPE Center in Macon Georgia, you will join a dedicated group of public health professionals working to protect the health and well-being of communities across the state by supporting vital public health initiatives. This role offers the opportunity to make a meaningful impact, a great schedule, and a healthy work-life balance, allowing you to grow your career while maintaining time for what matters most to you.
The Ryan White HOPE Center is a community health clinic dedicated to providing comprehensive care and support for people living with HIV/AIDS. As part of the federally funded Ryan White HIV/AIDS Program, the center offers medical services, case management, and essential support regardless of a client’s ability to pay. Services focus on helping clients get into and stay in care, access necessary treatment and medications, and improve overall health and quality of life. The Ryan White HOPE Center also provides education, referrals, and supportive resources to promote wellness and reduce barriers to care, serving a diverse clientele.
Primary Duties & Responsibilities
Provide outstanding customer service to the public, internal staff, and external customers
Answer incoming phone calls and respond to inquiries
Verify insurance coverage and eligibility
Schedule appointments efficiently
Enter data and process documents and records
Provide support to other health departments and programs within the district as needed
Respond to public health emergencies
Maintain compliance with HIPAA privacy and security standards
High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.
Preferred Qualifications
Previous employment with a state Department of Public Health or a County Board of Health
Associate degree or higher in Business Administration or a related field
One or more years of experience performing complex office or administrative duties
One or more years of experience using Microsoft Office Suite
Bilingual in Spanish and English
The DPH Commissioner and agency leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.
The use of physical activity breaks during the workday is authorized to support this philosophy and help employees meet their wellness goals. A maximum of 30 minutes of physical activity may be allocated per workday, typically in the form of two 15-minute breaks or one 30-minute break.
Employment Information State of Georgia employees are subject to the rules of the State Personnel Board regarding salary.
DPH accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) as valid. DPH will contact educational institutions to verify degrees, diplomas, licensures, and other relevant credentials.
The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.
Relocation assistance is not provided.
In the event of an identified emergency, you may be required, as a term and condition of DPH employment, to assist in meeting the emergency responsibilities of the department.
ADA Statement DPH is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request a reasonable accommodation for the application or interview process, email DPH-HR@dph.ga.gov.
DPH is an Equal Opportunity Employer Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not receive an interview. DPH will contact selected applicants to proceed with the application process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
Benefits Standard Benefits for Full-Time Salaried Employees
— In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation and sick leave, paid parental leave, dental, vision, long-term care, and life insurance.
Standard Benefits for Part-Time Employees
— Part-time employees are eligible to participate in the Georgia Defined Contribution Plan and receive paid parental leave.
#J-18808-Ljbffr