Customer Svc Rep Spv
Georgia Department of Public Health (GA), Atlanta, Georgia, United States, 30383
Overview
Connect passion with purpose. The Fulton County Board of Health provides a variety of services that help protect residents from health threats, increase access to health services to improve health outcomes, and provide information that assists Fulton County citizens in living healthier lives. The agency is seeking a highly qualified candidate for the position of
Customer Svc Rep Spv
within the Fulton County Board of Health in the Department of Administration Services/Vital Records. Standard Benefits for FULL Time Salaried Employees
In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance. Responsibilities
Supervises, guides, and/or instructs the work assignments of subordinate staff. Supervises staff that communicates with the general public, internal customers and/or external customers to provide information and recommendations targeted to meet customer expectations. Resolves complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors. Provide high level customer service in person, by mail, and electronically. Collect, process, and reconcile fees and payments. Resolve complicated issues regarding customer service as it applies to vital records rules, regulations, and laws that govern birth and death certificates. Enter, update, and maintain accurate updates in systems and databases. Assist with answering the telephone throughout the day. Performs all other Vital Records related duties as required. Education and experience requirements include:
High school diploma/GED
and five (5) years in a lead worker, team leader, or supervisory role in a customer service setting communicating information; or two (2) years of experience required at the lower level Customer Svc Rep 3 (GST122). Performance Attributes
Data Utilization:
Requires the ability to synthesize, hypothesize, and/or theorize concerning data involving modification of existing policies, strategies, and/or methods to meet unique or unusual conditions, within existing organizational theories and management principles. Human Interaction:
Requires the ability to function in a managerial capacity for a division or organizational unit; includes the ability to make decisions on procedural and technical levels. Equipment, Machinery, Tools, and Materials Utilization:
Requires the ability to operate and control the actions of equipment and machinery, requiring monitoring, adjustment, regulation, and/or setting of multiple conditions. Verbal Attitude:
Requires the ability to utilize a wide variety of references, descriptive, advisory, and/or design data and information. Mathematical Attitude:
Requires the ability to perform moderately complex algebraic and geometric operations; ability to utilize principles of basic probability and statistical inference. Functional Reasoning:
Requires the ability to apply principles of logical or synthesis functions; deal with concrete and abstract variables; and analyze major problems that require complex planning for interrelated activities spanning one or several work units. Situational Reasoning:
Requires the ability to exercise judgment, decisiveness, and creativity in critical and/or unexpected situations involving moderate risk to the organization. Note: For readability, the following content has been reformatted without changing the meaning of the information provided: the policy statements regarding application status and equal opportunity. Due to the volume of applications received, we are unable to provide information on application status by phone or email. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for the next steps in the selection process. Applicants who are not selected will not receive a notification. This position is subject to close at any time, once a satisfactory applicant pool has been identified. *District 3-2 is an Equal Opportunity Employer* The State will not unlawfully consider an applicant’s race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected categories when making selections. The candidate chosen for employment will be subject to Criminal Background Check/Fingerprinting, Reference Checks.
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Connect passion with purpose. The Fulton County Board of Health provides a variety of services that help protect residents from health threats, increase access to health services to improve health outcomes, and provide information that assists Fulton County citizens in living healthier lives. The agency is seeking a highly qualified candidate for the position of
Customer Svc Rep Spv
within the Fulton County Board of Health in the Department of Administration Services/Vital Records. Standard Benefits for FULL Time Salaried Employees
In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance. Responsibilities
Supervises, guides, and/or instructs the work assignments of subordinate staff. Supervises staff that communicates with the general public, internal customers and/or external customers to provide information and recommendations targeted to meet customer expectations. Resolves complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors. Provide high level customer service in person, by mail, and electronically. Collect, process, and reconcile fees and payments. Resolve complicated issues regarding customer service as it applies to vital records rules, regulations, and laws that govern birth and death certificates. Enter, update, and maintain accurate updates in systems and databases. Assist with answering the telephone throughout the day. Performs all other Vital Records related duties as required. Education and experience requirements include:
High school diploma/GED
and five (5) years in a lead worker, team leader, or supervisory role in a customer service setting communicating information; or two (2) years of experience required at the lower level Customer Svc Rep 3 (GST122). Performance Attributes
Data Utilization:
Requires the ability to synthesize, hypothesize, and/or theorize concerning data involving modification of existing policies, strategies, and/or methods to meet unique or unusual conditions, within existing organizational theories and management principles. Human Interaction:
Requires the ability to function in a managerial capacity for a division or organizational unit; includes the ability to make decisions on procedural and technical levels. Equipment, Machinery, Tools, and Materials Utilization:
Requires the ability to operate and control the actions of equipment and machinery, requiring monitoring, adjustment, regulation, and/or setting of multiple conditions. Verbal Attitude:
Requires the ability to utilize a wide variety of references, descriptive, advisory, and/or design data and information. Mathematical Attitude:
Requires the ability to perform moderately complex algebraic and geometric operations; ability to utilize principles of basic probability and statistical inference. Functional Reasoning:
Requires the ability to apply principles of logical or synthesis functions; deal with concrete and abstract variables; and analyze major problems that require complex planning for interrelated activities spanning one or several work units. Situational Reasoning:
Requires the ability to exercise judgment, decisiveness, and creativity in critical and/or unexpected situations involving moderate risk to the organization. Note: For readability, the following content has been reformatted without changing the meaning of the information provided: the policy statements regarding application status and equal opportunity. Due to the volume of applications received, we are unable to provide information on application status by phone or email. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for the next steps in the selection process. Applicants who are not selected will not receive a notification. This position is subject to close at any time, once a satisfactory applicant pool has been identified. *District 3-2 is an Equal Opportunity Employer* The State will not unlawfully consider an applicant’s race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected categories when making selections. The candidate chosen for employment will be subject to Criminal Background Check/Fingerprinting, Reference Checks.
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