Customer Svc Rep 2
Georgia Department of Public Health (GA), Atlanta, Georgia, United States, 30383
Overview
Pay Grade: G Connect passion with purpose. The Fulton County Board of Health provides a variety of services that help protect residents from health threats, increase access to health services to improve health outcomes, and provide information that assists Fulton County citizens in living healthier lives. The agency is seeking a highly qualified candidate for the position of
Customer Svc Rep 2
within the
Fulton County Board of Health
in the
Nursing Services Division .
Benefits
Standard Benefits for FULL Time Salaried Employees. In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance.
Responsibilities
Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. May resolve complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors.
Qualifications
High school diploma/GED and completion of 90 quarter hours (60 semester hours) at an accredited college or university; or One (1) year of experience in a customer service setting communicating information; or One (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.
Performance Attitudes
Data Utilization:
Requires the ability to synthesize, hypothesize, and/or theorize concerning data involving modification of existing policies, strategies, and/or methods to meet unique or unusual conditions. Requires the ability to do so within the context of existing organizational theories and management principles. Human Interaction:
Requires the ability to function in a managerial capacity for a division or organizational unit; includes the ability to make decisions on procedural and technical levels. Equipment, Machinery, Tools, and Materials Utilization:
Requires the ability to operate and control the actions of equipment and machinery, requiring the monitoring, adjustment, regulation, and/or setting of multiple conditions. Verbal Attitude:
Requires the ability to utilize a wide variety of references, descriptive, advisory, and/or design data and information. Mathematical Attitude:
Requires the ability to perform moderately complex algebraic and geometric operations; ability to utilize principles of basic probability and statistical inference. Functional Reasoning:
Requires the ability to apply principles of logical or synthesis functions; deal with concrete and abstract variables; and analyze major problems that require complex planning for interrelated activities that can span one or several work units. Situational Reasoning:
Requires the ability to exercise judgment, decisiveness, and creativity in critical and/or unexpected situations involving moderate risk to the organization.
Other information: This position is subject to close at any time, once a satisfactory applicant pool has been identified. The State will not unlawfully consider an applicant’s race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected categories when making selections. The candidate chosen for employment will be subject to Criminal Background Check/Fingerprinting, Reference Checks. District 3-2 is an Equal Opportunity Employer.
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Pay Grade: G Connect passion with purpose. The Fulton County Board of Health provides a variety of services that help protect residents from health threats, increase access to health services to improve health outcomes, and provide information that assists Fulton County citizens in living healthier lives. The agency is seeking a highly qualified candidate for the position of
Customer Svc Rep 2
within the
Fulton County Board of Health
in the
Nursing Services Division .
Benefits
Standard Benefits for FULL Time Salaried Employees. In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance.
Responsibilities
Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. May resolve complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors.
Qualifications
High school diploma/GED and completion of 90 quarter hours (60 semester hours) at an accredited college or university; or One (1) year of experience in a customer service setting communicating information; or One (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.
Performance Attitudes
Data Utilization:
Requires the ability to synthesize, hypothesize, and/or theorize concerning data involving modification of existing policies, strategies, and/or methods to meet unique or unusual conditions. Requires the ability to do so within the context of existing organizational theories and management principles. Human Interaction:
Requires the ability to function in a managerial capacity for a division or organizational unit; includes the ability to make decisions on procedural and technical levels. Equipment, Machinery, Tools, and Materials Utilization:
Requires the ability to operate and control the actions of equipment and machinery, requiring the monitoring, adjustment, regulation, and/or setting of multiple conditions. Verbal Attitude:
Requires the ability to utilize a wide variety of references, descriptive, advisory, and/or design data and information. Mathematical Attitude:
Requires the ability to perform moderately complex algebraic and geometric operations; ability to utilize principles of basic probability and statistical inference. Functional Reasoning:
Requires the ability to apply principles of logical or synthesis functions; deal with concrete and abstract variables; and analyze major problems that require complex planning for interrelated activities that can span one or several work units. Situational Reasoning:
Requires the ability to exercise judgment, decisiveness, and creativity in critical and/or unexpected situations involving moderate risk to the organization.
Other information: This position is subject to close at any time, once a satisfactory applicant pool has been identified. The State will not unlawfully consider an applicant’s race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected categories when making selections. The candidate chosen for employment will be subject to Criminal Background Check/Fingerprinting, Reference Checks. District 3-2 is an Equal Opportunity Employer.
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