Customer Svc Rep 3
The Fulton County Board of Health provides a variety of services that help protect residents from health threats, increase access to health services to improve health outcomes, and provide information that assists Fulton County citizens in living healthier lives. The agency is seeking a highly qualified candidate for the position of Customer Svc Rep 3 within the Fulton County Board of Health in the Department of Administration Services/Vital Records. Standard benefits for full time salaried employees include a competitive salary, a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance. Job responsibilities include working and communicating with the general public, internal customers and/or external customers to provide information and recommendations targeted to meet customer expectations. Resolves complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors. Provides high level customer service regarding birth, death, and other processes in person, mail, and electronically. Collect, process, and reconcile fees and payments. Interpret and apply vital records rules, regulations, and laws that govern birth and death certificates. Enter, update, and maintain accurate updates in systems and databases. Assist with answering the telephone throughout the day. Performs all other Vital Records related duties as required. Minimum qualifications include a high school diploma/GED and three (3) years of experience in a customer service setting communicating information; or two (2) years of experience required at the lower level Customer Svc Rep 2 (GST121). Additional information includes performance attitudes: data utilization, human interaction, equipment, machinery, tools, and materials utilization, verbal aptitude, mathematical aptitude, functional reasoning, situational reasoning. Due to the volume of applications received, we are unable to provide information on application status by phone or email. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for the next steps in the selection process. Applicants who are not selected will not receive a notification. This position is subject to close at any time, once a satisfactory applicant pool has been identified. *District 3-2 is an Equal Opportunity Employer* The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected categories when making selections. The candidate chosen for employment will be subject to Criminal Background Check/Fingerprinting, Reference Checks.
The Fulton County Board of Health provides a variety of services that help protect residents from health threats, increase access to health services to improve health outcomes, and provide information that assists Fulton County citizens in living healthier lives. The agency is seeking a highly qualified candidate for the position of Customer Svc Rep 3 within the Fulton County Board of Health in the Department of Administration Services/Vital Records. Standard benefits for full time salaried employees include a competitive salary, a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance. Job responsibilities include working and communicating with the general public, internal customers and/or external customers to provide information and recommendations targeted to meet customer expectations. Resolves complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors. Provides high level customer service regarding birth, death, and other processes in person, mail, and electronically. Collect, process, and reconcile fees and payments. Interpret and apply vital records rules, regulations, and laws that govern birth and death certificates. Enter, update, and maintain accurate updates in systems and databases. Assist with answering the telephone throughout the day. Performs all other Vital Records related duties as required. Minimum qualifications include a high school diploma/GED and three (3) years of experience in a customer service setting communicating information; or two (2) years of experience required at the lower level Customer Svc Rep 2 (GST121). Additional information includes performance attitudes: data utilization, human interaction, equipment, machinery, tools, and materials utilization, verbal aptitude, mathematical aptitude, functional reasoning, situational reasoning. Due to the volume of applications received, we are unable to provide information on application status by phone or email. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for the next steps in the selection process. Applicants who are not selected will not receive a notification. This position is subject to close at any time, once a satisfactory applicant pool has been identified. *District 3-2 is an Equal Opportunity Employer* The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected categories when making selections. The candidate chosen for employment will be subject to Criminal Background Check/Fingerprinting, Reference Checks.