$3,861.00 - $6,276.00 per Month
New to State candidates will be hired into the minimum salary of the classification or the minimum of the alternate range when applicable.
Final Filing Date: 2/10/2026
Application Methods Electronic (using your CalCareer Account) • By mail drop‑off
Job Summary The Analyst I works under the supervision of a Supervisor I to interpret and implement the Knox‑Keene Health Care Service Plan Act of 1975 (KKA), Title 28 of the California Code of Regulations (CCR), consumer/enrollee contracts, Evidence of Coverage, and program policies. The incumbent evaluates, monitors, and resolves standard complaints and health program activities within the Standard Complaint Branch (SCB).
Working Conditions The DMHC has offices in Downtown Sacramento and Rancho Cordova. The position may be eligible for hybrid telework. Telework is permitted at the operational needs of the Department and is subject to the State Telework Policy and the DMHC’s Telework Policy. All teleworkers must be California residents in accordance with Government Code 14200.
Minimum Requirements
ANALYST I – $3,861.00 – $4,839.00 A • $4,181.00 – $5,233.00 B • $5,014.00 – $6,276.00 C
Background investigation cleared prior to hiring.
State examination/employment application STD Form 678 (or electronic equivalent).
Documentation of experience and education that demonstrates minimum qualifications.
Desirable Qualifications
Health care insurance and/or services experience strongly advised.
Knowledge of principles, practices, and trends in health care insurance.
Fast‑paced, customer‑service‑oriented program environment; ability to organize and prioritize workload.
Excellent oral and written communications; independent problem resolution.
Proficiency in personal computers and standard office software (Outlook, Word, Excel, Access, PowerPoint).
Application Instructions Complete the application package, including the State examination/employment application and all required documents, and submit electronically through your CalCareer Account or by hard copy mail to the address below. All application materials must be received or postmarked by the Final Filing Date. Hand‑delivered applications must be submitted no later than 5:00 p.m. on the Final Filing Date.
Address for Mailing Applications Department of Managed Health Care DMHC Recruitment Attn: Human Resources Office 980 9th Street, Suite 500 Sacramento, CA 95814
Required Application Package Documents
Current State examination/Employment Application STD Form 678 (or electronic equivalent).
Resume (optional).
Statement of Qualifications (SOQ) – mandatory. The SOQ provides narrative discussion of how the candidate’s education, training, experience, and skills qualify them for the position.
Statement of Qualifications Instructions Submit a Statement of Qualifications (SOQ) no more than two (2) pages using Arial 12‑point font and one‑inch margins. Address the following topics:
Provide examples of your experience analyzing issues with reference to the appropriate interpretation and application of laws, regulations, or policies.
Describe a time when you adapted your style to work effectively with a person from a different background.
Describe a situation in which you addressed a problem with a dissatisfied customer.
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability, gender, genetic information, marital status, medical condition, national origin, race, religious creed, sexual orientation, and other protected categories. The State of California will not make adverse employment decisions or offer employment incentives or conditions based on any protected characteristic.
Contact Information Human Resources Contact – Recruitment (916) 322‑8437; recruitment@dmhc.ca.gov
Hiring Unit Contact – Weda Thao (916) 255‑3894; weda.thao@dmhc.ca.gov
EEO Contact – EEO Office (916) 738‑3394; eeo@dmhc.ca.gov
California Relay Service – 1‑800‑735‑2929 (TTY), 1‑800‑735‑2922 (Voice)
For reasonable accommodations during the interview process, please request accommodations at the time the interview is scheduled. Questions regarding accommodations or EEO may be directed to the Department’s EEO Office.
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Final Filing Date: 2/10/2026
Application Methods Electronic (using your CalCareer Account) • By mail drop‑off
Job Summary The Analyst I works under the supervision of a Supervisor I to interpret and implement the Knox‑Keene Health Care Service Plan Act of 1975 (KKA), Title 28 of the California Code of Regulations (CCR), consumer/enrollee contracts, Evidence of Coverage, and program policies. The incumbent evaluates, monitors, and resolves standard complaints and health program activities within the Standard Complaint Branch (SCB).
Working Conditions The DMHC has offices in Downtown Sacramento and Rancho Cordova. The position may be eligible for hybrid telework. Telework is permitted at the operational needs of the Department and is subject to the State Telework Policy and the DMHC’s Telework Policy. All teleworkers must be California residents in accordance with Government Code 14200.
Minimum Requirements
ANALYST I – $3,861.00 – $4,839.00 A • $4,181.00 – $5,233.00 B • $5,014.00 – $6,276.00 C
Background investigation cleared prior to hiring.
State examination/employment application STD Form 678 (or electronic equivalent).
Documentation of experience and education that demonstrates minimum qualifications.
Desirable Qualifications
Health care insurance and/or services experience strongly advised.
Knowledge of principles, practices, and trends in health care insurance.
Fast‑paced, customer‑service‑oriented program environment; ability to organize and prioritize workload.
Excellent oral and written communications; independent problem resolution.
Proficiency in personal computers and standard office software (Outlook, Word, Excel, Access, PowerPoint).
Application Instructions Complete the application package, including the State examination/employment application and all required documents, and submit electronically through your CalCareer Account or by hard copy mail to the address below. All application materials must be received or postmarked by the Final Filing Date. Hand‑delivered applications must be submitted no later than 5:00 p.m. on the Final Filing Date.
Address for Mailing Applications Department of Managed Health Care DMHC Recruitment Attn: Human Resources Office 980 9th Street, Suite 500 Sacramento, CA 95814
Required Application Package Documents
Current State examination/Employment Application STD Form 678 (or electronic equivalent).
Resume (optional).
Statement of Qualifications (SOQ) – mandatory. The SOQ provides narrative discussion of how the candidate’s education, training, experience, and skills qualify them for the position.
Statement of Qualifications Instructions Submit a Statement of Qualifications (SOQ) no more than two (2) pages using Arial 12‑point font and one‑inch margins. Address the following topics:
Provide examples of your experience analyzing issues with reference to the appropriate interpretation and application of laws, regulations, or policies.
Describe a time when you adapted your style to work effectively with a person from a different background.
Describe a situation in which you addressed a problem with a dissatisfied customer.
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability, gender, genetic information, marital status, medical condition, national origin, race, religious creed, sexual orientation, and other protected categories. The State of California will not make adverse employment decisions or offer employment incentives or conditions based on any protected characteristic.
Contact Information Human Resources Contact – Recruitment (916) 322‑8437; recruitment@dmhc.ca.gov
Hiring Unit Contact – Weda Thao (916) 255‑3894; weda.thao@dmhc.ca.gov
EEO Contact – EEO Office (916) 738‑3394; eeo@dmhc.ca.gov
California Relay Service – 1‑800‑735‑2929 (TTY), 1‑800‑735‑2922 (Voice)
For reasonable accommodations during the interview process, please request accommodations at the time the interview is scheduled. Questions regarding accommodations or EEO may be directed to the Department’s EEO Office.
#J-18808-Ljbffr