Overview
Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
Onsite Only – Must live within 2 hours of Delaware
Interview Process – Online Meeting
Details Hardware – Dell Laptops / desktops
Software – MS O365, Adobe Acrobat, ServiceNow
Responsibilities
Provide technical assistance, support, and advice to end users for hardware, software, and systems.
Provide hands-on technical assistance to business and technical users.
Investigate and resolve computer software and hardware problems of users.
Serve as contact for level 1 support.
Serve as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
Determine whether problem is caused by hardware, software, or system.
Answer questions, applying knowledge of computer software, hardware, systems, and procedures.
Talk with technical and non-technical co-workers to research problem and find solution.
Ask users with problems to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
Be experienced with a variety of call-tracking software and systems.
Read trade magazines and engage in independent study to maintain current industry knowledge.
Follow quality standards and display strong customer service skills.
Ability to work in a team environment.
Complete assigned tasks.
Strong communication skills; both written and spoken.
Qualifications / Requirements
Years of Relevant Experience – 1 to 3 years field experience
Additional Information
Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives
About Stefanini Group The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM Level 5 IT consulting company with global presence. We are a CMM Level 5 company.
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Exciting opportunity awaits, let us help you get started!
Onsite Only – Must live within 2 hours of Delaware
Interview Process – Online Meeting
Details Hardware – Dell Laptops / desktops
Software – MS O365, Adobe Acrobat, ServiceNow
Responsibilities
Provide technical assistance, support, and advice to end users for hardware, software, and systems.
Provide hands-on technical assistance to business and technical users.
Investigate and resolve computer software and hardware problems of users.
Serve as contact for level 1 support.
Serve as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
Determine whether problem is caused by hardware, software, or system.
Answer questions, applying knowledge of computer software, hardware, systems, and procedures.
Talk with technical and non-technical co-workers to research problem and find solution.
Ask users with problems to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
Be experienced with a variety of call-tracking software and systems.
Read trade magazines and engage in independent study to maintain current industry knowledge.
Follow quality standards and display strong customer service skills.
Ability to work in a team environment.
Complete assigned tasks.
Strong communication skills; both written and spoken.
Qualifications / Requirements
Years of Relevant Experience – 1 to 3 years field experience
Additional Information
Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives
About Stefanini Group The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM Level 5 IT consulting company with global presence. We are a CMM Level 5 company.
#J-18808-Ljbffr