TPWD - Customer Service Representative II (Field Service Representative)
Texas Parks and Wildlife Department, Lufkin, Texas, United States, 75904
Overview
Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00055060 You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section. TPWD MISSION: To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.
Benefits
EXCELLENT BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.
Important Application Details
All applications must contain complete job histories in the WORK HISTORY SECTION to include: Job Title; Dates of employment (month/year); Hours worked per week; Name of Employer, Name of Supervisor and Phone Number; Description of duties performed. Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit toward meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields. College transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. Applications with “See attached” or “See resume” will not be accepted in lieu of a completed application. Work In Texas (WIT) applications: WIT applicants are required to complete the supplemental questions to be considered for the posting. To complete the supplemental questions, login to CAPPS Recruit. If this information is not submitted, your application will be considered incomplete.
Military Information
MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army: 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy: RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard: YN, PERS Customer Service Representative I-V Marine Corps: 0100, 0111, 4133, 0170 Customer Service Representative I-V Space Force: No Military Crosswalk
Military Employment Preference
If you claim military employment preference as outlined by the State of Texas, attach the required documentation at the time your application is submitted. Visit our Military Employment Reference page for details: https://tpwd.texas.gov/jobs/veterans/
Position Details
HIRING CONTACT: Lt. Kirk Clendening, (903) 534-0388 PHYSICAL WORK ADDRESS: Region 3 District 3 – Lufkin, 4100 S. Medford Dr., Suite 204B, Lufkin, TX 75901
General Description
Under the direction of the Lieutenant, Game Warden, this position is responsible for performing complex journey-level customer service and administrative support work for the Law Enforcement Division Regional or District Office. Work involves providing customer service support and receiving and responding to public inquiries for information regarding hunting and fishing licenses, boat titling registration and other services. Prepares, interprets, and disseminates information concerning rules, regulations and policies. Responsible for entering information into databases, receiving payments for state services and maintaining records related to citations, dispositions, vehicle and monthly reports. Works under general supervision, with limited latitude for initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.
Minimum Qualifications Education: Graduation from High School or GED.
Experience: Four years experience in customer service, clerical or administrative support work.
Licensure: Applicant must possess a valid class C Texas driver’s license.
Knowledge, Skills and Abilities Knowledge of general office administration and administrative support practices; knowledge of Agency, Division and Regional policies, procedures and programs; knowledge of Agency, Division and Regional organization and operations; knowledge of filing and records management systems, forms design principles, and other office procedures and terminology.
Skill in effective verbal and written communication; providing quality customer service in a courteous and professional manner; professional telephone etiquette.
Ability to maintain strict confidentiality; accurately follow instructions; work under stressful conditions; multi-task and manage multiple projects with deadlines; develop and present training material; train others.
Ability to format documents and use correct spelling, punctuation, proofreading techniques, and grammar; use MS Word, Excel and Outlook; use agency software including BRITS, LES, MCI/TLC and CAPPS.
Ability to work as a team and independently with little supervision; maintain flexibility with frequent interruptions and changing priorities; handle cash and account for revenue.
Responsibilities (Summary)
Perform complex journey-level customer service and administrative support, including entering data, processing payments, maintaining records related to citations and monthly reports, and responding to public inquiries about hunting and fishing licenses and other services.
Note
All formatting adheres to the requested HTML structure and excludes non-HTML boilerplate and disallowed formatting. This description retains the original content while organizing it for clarity and readability.
#J-18808-Ljbffr
Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00055060 You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section. TPWD MISSION: To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.
Benefits
EXCELLENT BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.
Important Application Details
All applications must contain complete job histories in the WORK HISTORY SECTION to include: Job Title; Dates of employment (month/year); Hours worked per week; Name of Employer, Name of Supervisor and Phone Number; Description of duties performed. Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit toward meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields. College transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. Applications with “See attached” or “See resume” will not be accepted in lieu of a completed application. Work In Texas (WIT) applications: WIT applicants are required to complete the supplemental questions to be considered for the posting. To complete the supplemental questions, login to CAPPS Recruit. If this information is not submitted, your application will be considered incomplete.
Military Information
MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army: 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy: RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard: YN, PERS Customer Service Representative I-V Marine Corps: 0100, 0111, 4133, 0170 Customer Service Representative I-V Space Force: No Military Crosswalk
Military Employment Preference
If you claim military employment preference as outlined by the State of Texas, attach the required documentation at the time your application is submitted. Visit our Military Employment Reference page for details: https://tpwd.texas.gov/jobs/veterans/
Position Details
HIRING CONTACT: Lt. Kirk Clendening, (903) 534-0388 PHYSICAL WORK ADDRESS: Region 3 District 3 – Lufkin, 4100 S. Medford Dr., Suite 204B, Lufkin, TX 75901
General Description
Under the direction of the Lieutenant, Game Warden, this position is responsible for performing complex journey-level customer service and administrative support work for the Law Enforcement Division Regional or District Office. Work involves providing customer service support and receiving and responding to public inquiries for information regarding hunting and fishing licenses, boat titling registration and other services. Prepares, interprets, and disseminates information concerning rules, regulations and policies. Responsible for entering information into databases, receiving payments for state services and maintaining records related to citations, dispositions, vehicle and monthly reports. Works under general supervision, with limited latitude for initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.
Minimum Qualifications Education: Graduation from High School or GED.
Experience: Four years experience in customer service, clerical or administrative support work.
Licensure: Applicant must possess a valid class C Texas driver’s license.
Knowledge, Skills and Abilities Knowledge of general office administration and administrative support practices; knowledge of Agency, Division and Regional policies, procedures and programs; knowledge of Agency, Division and Regional organization and operations; knowledge of filing and records management systems, forms design principles, and other office procedures and terminology.
Skill in effective verbal and written communication; providing quality customer service in a courteous and professional manner; professional telephone etiquette.
Ability to maintain strict confidentiality; accurately follow instructions; work under stressful conditions; multi-task and manage multiple projects with deadlines; develop and present training material; train others.
Ability to format documents and use correct spelling, punctuation, proofreading techniques, and grammar; use MS Word, Excel and Outlook; use agency software including BRITS, LES, MCI/TLC and CAPPS.
Ability to work as a team and independently with little supervision; maintain flexibility with frequent interruptions and changing priorities; handle cash and account for revenue.
Responsibilities (Summary)
Perform complex journey-level customer service and administrative support, including entering data, processing payments, maintaining records related to citations and monthly reports, and responding to public inquiries about hunting and fishing licenses and other services.
Note
All formatting adheres to the requested HTML structure and excludes non-HTML boilerplate and disallowed formatting. This description retains the original content while organizing it for clarity and readability.
#J-18808-Ljbffr