TPWD - Customer Service Representative I
Texas Parks and Wildlife Department, Sulphur Springs, Texas, us, 75483
Overview
Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00055090 You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section. TPWD MISSION: To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. EXCELLENT BENEFITS:
Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.
Application Instructions & Required Information PLEASE NOTE: All applications must contain complete job histories in the WORK HISTORY SECTION to include:
Job Title
Dates of employment (month/year)
Hours worked per week
Name of Employer, Name of Supervisor and Phone Number
Description of duties performed
Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience.
Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields. College Transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements of the job posting. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. Applications with “See attached” or “See resume” will not be accepted in lieu of a completed application. Work In Texas (WIT) Applications: WIT applicants are required to complete the supplemental questions to be considered for the posting. To complete the supplemental questions, login to CAPPS Recruit. IF THIS INFORMATION IS NOT SUBMITTED, YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE.
Military Information MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty
Customer Service Representative I-V Army: 15P, 42A, 56M, 68G, 420A
Customer Service Representative I-V Navy: RS, SN, YN, YNS, 741X
Customer Service Representative I-V Coast Guard: YN, PERS
Customer Service Representative I-V Marine Corps: 0100, 0111, 4133, 0170
Customer Service Representative I-V Air Force: 3F1X1, 3F5X1
Customer Service Representative I-V Space Force: No Military Crosswalk
Qualified veterans are encouraged to apply. For more information see: https://www.onetonline.org/crosswalk/MOC/ and https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf
Military Employment Preference If you claim military employment preference, attach the required documentation at the time of application. For questions, visit the Military Employment Reference page: https://tpwd.texas.gov/jobs/veterans/
Veteran- DD214 or Statement of Service
Surviving spouse of a veteran- Marriage Certificate and DD Form 1300 or appropriate documentation
Orphan of a veteran killed on active duty- Birth Certificate and DD Form 1300 or appropriate documentation
Spouse of a member of the US Armed Forces/Texas National Guard on Active Duty- Marriage Certificate and spouse’s orders
Spouse of a veteran with disability and is the primary income for the household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating
Hiring Contact Amanda Dias, (903) 945-5256, Email: Amanda.Dias@tpwd.texas.gov
Physical Work Address Cooper State Park-South Sulphur Unit, 1690 FM 3505, Sulphur Springs, TX 75482
General Description Under the direction of the Office Manager, this position performs entry-level to routine customer service work. Responsible for performing general clerical duties, front desk operations, revenue collection, and accounting for daily revenue for Cooper Lake State Park South Sulphur Unit. Provides quality customer service, answers telephones, and provides information and assistance to general public. Prepares daily, weekly, monthly, and annual reports and any additional reports required by the Park Headquarters, Regional office and Austin headquarters. Processes and distributes incoming and outgoing mail. Maintains office supplies and inventories. Assists with monthly inventory count of the Gift-store, pricing, displaying, and assist customers with sales. Prepares correspondence regarding park related matters including personnel, purchasing, in-house memos, and outside correspondence. Performs light maintenance including cleaning and maintaining foyers, restrooms, and front desk area. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.
Qualifications Minimum Qualifications:
Education: Completion of 8th grade.
Experience: No experience required.
Licesure: Must possess or be able to obtain, within 30 days of employment, a valid State driver’s license.
Preferred Qualifications:
Education: Graduation from High School or GED. Experience: Bilingual in English and one or more critical languages, including Spanish, Arabic, Persian Farsi, Hindi, Urdu and Vietnamese.
Knowledge, Skills and Abilities
Knowledge of general office procedures; administrative and clerical procedures; basic mathematics.
Skill in using MS Word, Excel and Outlook; effective verbal and written communication; providing quality customer service.
Ability to establish and maintain effective work relationships; handle a high-volume front desk; make independent, sound and timely decisions.
Ability to manage several projects simultaneously; accurately handle cash and revenue; work under stressful conditions.
Ability to work as a team and independently with little supervision; communicate effectively with the public.
Ability to maintain flexibility and work with frequent interruptions and changing priorities; perform manual labor up to 20 lbs; comply with TPWD safety program.
Working Conditions Required to work in a public park with overnight camping and day use. Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays. Required to work flexible schedules resulting in hours being reduced or extended as needed.
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Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00055090 You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section. TPWD MISSION: To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. EXCELLENT BENEFITS:
Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.
Application Instructions & Required Information PLEASE NOTE: All applications must contain complete job histories in the WORK HISTORY SECTION to include:
Job Title
Dates of employment (month/year)
Hours worked per week
Name of Employer, Name of Supervisor and Phone Number
Description of duties performed
Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience.
Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields. College Transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements of the job posting. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. Applications with “See attached” or “See resume” will not be accepted in lieu of a completed application. Work In Texas (WIT) Applications: WIT applicants are required to complete the supplemental questions to be considered for the posting. To complete the supplemental questions, login to CAPPS Recruit. IF THIS INFORMATION IS NOT SUBMITTED, YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE.
Military Information MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty
Customer Service Representative I-V Army: 15P, 42A, 56M, 68G, 420A
Customer Service Representative I-V Navy: RS, SN, YN, YNS, 741X
Customer Service Representative I-V Coast Guard: YN, PERS
Customer Service Representative I-V Marine Corps: 0100, 0111, 4133, 0170
Customer Service Representative I-V Air Force: 3F1X1, 3F5X1
Customer Service Representative I-V Space Force: No Military Crosswalk
Qualified veterans are encouraged to apply. For more information see: https://www.onetonline.org/crosswalk/MOC/ and https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf
Military Employment Preference If you claim military employment preference, attach the required documentation at the time of application. For questions, visit the Military Employment Reference page: https://tpwd.texas.gov/jobs/veterans/
Veteran- DD214 or Statement of Service
Surviving spouse of a veteran- Marriage Certificate and DD Form 1300 or appropriate documentation
Orphan of a veteran killed on active duty- Birth Certificate and DD Form 1300 or appropriate documentation
Spouse of a member of the US Armed Forces/Texas National Guard on Active Duty- Marriage Certificate and spouse’s orders
Spouse of a veteran with disability and is the primary income for the household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating
Hiring Contact Amanda Dias, (903) 945-5256, Email: Amanda.Dias@tpwd.texas.gov
Physical Work Address Cooper State Park-South Sulphur Unit, 1690 FM 3505, Sulphur Springs, TX 75482
General Description Under the direction of the Office Manager, this position performs entry-level to routine customer service work. Responsible for performing general clerical duties, front desk operations, revenue collection, and accounting for daily revenue for Cooper Lake State Park South Sulphur Unit. Provides quality customer service, answers telephones, and provides information and assistance to general public. Prepares daily, weekly, monthly, and annual reports and any additional reports required by the Park Headquarters, Regional office and Austin headquarters. Processes and distributes incoming and outgoing mail. Maintains office supplies and inventories. Assists with monthly inventory count of the Gift-store, pricing, displaying, and assist customers with sales. Prepares correspondence regarding park related matters including personnel, purchasing, in-house memos, and outside correspondence. Performs light maintenance including cleaning and maintaining foyers, restrooms, and front desk area. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.
Qualifications Minimum Qualifications:
Education: Completion of 8th grade.
Experience: No experience required.
Licesure: Must possess or be able to obtain, within 30 days of employment, a valid State driver’s license.
Preferred Qualifications:
Education: Graduation from High School or GED. Experience: Bilingual in English and one or more critical languages, including Spanish, Arabic, Persian Farsi, Hindi, Urdu and Vietnamese.
Knowledge, Skills and Abilities
Knowledge of general office procedures; administrative and clerical procedures; basic mathematics.
Skill in using MS Word, Excel and Outlook; effective verbal and written communication; providing quality customer service.
Ability to establish and maintain effective work relationships; handle a high-volume front desk; make independent, sound and timely decisions.
Ability to manage several projects simultaneously; accurately handle cash and revenue; work under stressful conditions.
Ability to work as a team and independently with little supervision; communicate effectively with the public.
Ability to maintain flexibility and work with frequent interruptions and changing priorities; perform manual labor up to 20 lbs; comply with TPWD safety program.
Working Conditions Required to work in a public park with overnight camping and day use. Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays. Required to work flexible schedules resulting in hours being reduced or extended as needed.
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