Overview
Community Associate Address: 400 West Capitol Avenue Suite 1700 72201 Little Rock, Arkansas The world of work is changing...short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We\'ve built the world\'s largest workspace network so that our customers can work from wherever, and however, they want... in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network. You\'ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.
The opportunity
As a Community Associate, you\'ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers...so that your customers can focus on running their business.
The day-to-day You arrive a few minutes before your center opens to make sure everything is ready and check there\'s nothing the cleaners have missed.
Customers arrive all throughout the morning. A request for a changed WiFi code, directions to a meeting room, help with a projector, or assistance with a package may come up. You ensure services are properly charged so invoices are accurate.
There are coffee breaks, mail sorting, and handling various customer requests, including follow-ups about packages, before lunch.
Afternoon: you assist with printing and invoices, address comfort issues in meeting rooms (e.g., temperature), and open tickets in our service portal as needed. You continue to support customers and keep things running smoothly.
Early afternoon, you sit down with the Community Manager to discuss next week\'s networking event, plan and write e-invites, and create posters for noticeboards. You may engage with a prospect interested in joining the IWG community to participate in the networking event.
The day ends with winding down meeting rooms and guiding groups to nearby dining, ensuring the space is tidy before leaving.
About you We\'re looking for someone who can manage multiple tasks while providing customers with the best possible service. You also need to be:
A good communicator, with the ability to build strong professional relationships and empathize with people\'s needs (Ideally 1+ years of customer service experience)
Happy taking ownership of problems and finding ways to solve them
Positive, enthusiastic, and able to adapt to fast-changing situations
Experience and confidence using MS Office and other basic IT equipment
Legally eligible to work in the Country you are applying within and at least 18 years old
What we offer On top of a competitive total compensation package, you\'ll enjoy:
Work life balance (no standard nights/weekends)
Generous paid time off plans (sick and vacation)
11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
Competitive 401K Program, with a Company match
Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
A quarterly bonus plan program, plus an hourly rate of $17
A bright and inspiring work environment
Training and development opportunities aligned with great career path opportunities
A professional workplace community (business casual attire required)
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
Documents
Notice of Affirmative Action Policy Statement - USA.pdf
Physical Requirements for Regus Field Operations.pdf
USA Community Associate job description 4.docx
#J-18808-Ljbffr
Community Associate Address: 400 West Capitol Avenue Suite 1700 72201 Little Rock, Arkansas The world of work is changing...short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We\'ve built the world\'s largest workspace network so that our customers can work from wherever, and however, they want... in over 120 countries across the globe! Join us and help us bring more freedom to people and businesses, while expanding our network. You\'ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.
The opportunity
As a Community Associate, you\'ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers...so that your customers can focus on running their business.
The day-to-day You arrive a few minutes before your center opens to make sure everything is ready and check there\'s nothing the cleaners have missed.
Customers arrive all throughout the morning. A request for a changed WiFi code, directions to a meeting room, help with a projector, or assistance with a package may come up. You ensure services are properly charged so invoices are accurate.
There are coffee breaks, mail sorting, and handling various customer requests, including follow-ups about packages, before lunch.
Afternoon: you assist with printing and invoices, address comfort issues in meeting rooms (e.g., temperature), and open tickets in our service portal as needed. You continue to support customers and keep things running smoothly.
Early afternoon, you sit down with the Community Manager to discuss next week\'s networking event, plan and write e-invites, and create posters for noticeboards. You may engage with a prospect interested in joining the IWG community to participate in the networking event.
The day ends with winding down meeting rooms and guiding groups to nearby dining, ensuring the space is tidy before leaving.
About you We\'re looking for someone who can manage multiple tasks while providing customers with the best possible service. You also need to be:
A good communicator, with the ability to build strong professional relationships and empathize with people\'s needs (Ideally 1+ years of customer service experience)
Happy taking ownership of problems and finding ways to solve them
Positive, enthusiastic, and able to adapt to fast-changing situations
Experience and confidence using MS Office and other basic IT equipment
Legally eligible to work in the Country you are applying within and at least 18 years old
What we offer On top of a competitive total compensation package, you\'ll enjoy:
Work life balance (no standard nights/weekends)
Generous paid time off plans (sick and vacation)
11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
Competitive 401K Program, with a Company match
Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
A quarterly bonus plan program, plus an hourly rate of $17
A bright and inspiring work environment
Training and development opportunities aligned with great career path opportunities
A professional workplace community (business casual attire required)
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
Documents
Notice of Affirmative Action Policy Statement - USA.pdf
Physical Requirements for Regus Field Operations.pdf
USA Community Associate job description 4.docx
#J-18808-Ljbffr