Community Associate

Overview The world of work is changing… short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work. At IWG, we are leading the way with the world’s largest workspace network in over 120 countries. Join us and help bring more freedom to people and businesses while expanding our network, enjoying a great work-life balance and competitive benefits as you grow your career. The opportunity As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, helping to create and maintain your own community within your center, and handling the administrative and support needs so customers can focus on running their business. A typical day at IWG You arrive a few minutes before your center opens to ensure everything is ready. Customers arrive throughout the morning with requests such as changing a WiFi code, checking on packages, directions to meeting rooms, or setting up projectors and coffee. You’ll connect calls, ensure services are properly charged for accurate invoices, and support customers as needed. After a coffee break, you continue assisting with mail, printing, and invoicing, and open tickets in the service portal when a space issue arises. In the afternoon, you plan and prepare networking event materials with the Community Manager and greet prospects. As the day winds down, you help wrap up meetings, direct clients to local dining, and ensure the space is tidy before heading home. About You We’re looking for someone who can manage multiple tasks while delivering excellent customer service. You also need to be: A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience) Happy taking ownership of problems and finding solutions Positive, enthusiastic, and able to adapt to fast-changing situations Experience and confidence using MS Office and other basic IT equipment Legally eligible to work in the country you are applying within and at least 18 years old What We Offer On top of a competitive total compensation package, you’ll enjoy: Work-life balance (no standard nights/weekends) Generous paid time off plans (sick and vacation) 11 Paid Company Holidays per calendar year (in addition to your PTO accrual) Competitive 401K Program, with a Company match Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well) A quarterly bonus plan program, plus an hourly rate of $17 A bright and inspiring work environment Training and development opportunities aligned with great career path opportunities A professional workplace community (business casual attire required) INDNA All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.

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