Address
405 State Highway 121
Suite A250
75067 Lewisville
Texas
The opportunity As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center, where you will help take care of all the administrative and support needs for your customers so they can focus on running their business.
A typical day at IWG You arrive a few minutes before your center opens to ensure everything is ready. Throughout the day, you assist customers with requests such as changing WiFi codes, checking on packages, helping with directions or setting up projectors, and ensuring services are properly charged for accurate invoicing. You handle mail and various customer requests, and you may open service tickets in the portal for issues like temperature in a team room. You also sort mail and keep customers informed about their packages and statuses.
After a coffee break, you continue assisting customers with printing, invoicing, and other needs. In the afternoon, you plan and organize next week’s networking event with the Community Manager, write e-invites, and create posters for the center. When a prospect visits, you share what makes the space valuable and invite them to join the network for upcoming events. As the day winds down, you help wrap up meetings in meeting rooms and ensure the space is tidy before heading home.
About you We’re looking for someone who can manage multiple tasks while providing customers with excellent service. You also need to be:
A good communicator with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
Happy taking ownership of problems and finding solutions
Positive, enthusiastic, and able to adapt to fast-changing situations
Experience and confidence using MS Office and other basic IT equipment
Legally eligible to work in the country you are applying within and at least 18 years old
What we offer On top of a competitive total compensation package, you’ll enjoy:
Work life balance (no standard nights/weekends)
Generous paid time off plans (sick and vacation)
11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
Competitive 401K Program, with a Company match
Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
A quarterly bonus plan program, plus an hourly rate of $18.15
A bright and inspiring work environment
Training and development opportunities aligned with great career path opportunities
A professional workplace community (business casual attire required)
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
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The opportunity As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center, where you will help take care of all the administrative and support needs for your customers so they can focus on running their business.
A typical day at IWG You arrive a few minutes before your center opens to ensure everything is ready. Throughout the day, you assist customers with requests such as changing WiFi codes, checking on packages, helping with directions or setting up projectors, and ensuring services are properly charged for accurate invoicing. You handle mail and various customer requests, and you may open service tickets in the portal for issues like temperature in a team room. You also sort mail and keep customers informed about their packages and statuses.
After a coffee break, you continue assisting customers with printing, invoicing, and other needs. In the afternoon, you plan and organize next week’s networking event with the Community Manager, write e-invites, and create posters for the center. When a prospect visits, you share what makes the space valuable and invite them to join the network for upcoming events. As the day winds down, you help wrap up meetings in meeting rooms and ensure the space is tidy before heading home.
About you We’re looking for someone who can manage multiple tasks while providing customers with excellent service. You also need to be:
A good communicator with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
Happy taking ownership of problems and finding solutions
Positive, enthusiastic, and able to adapt to fast-changing situations
Experience and confidence using MS Office and other basic IT equipment
Legally eligible to work in the country you are applying within and at least 18 years old
What we offer On top of a competitive total compensation package, you’ll enjoy:
Work life balance (no standard nights/weekends)
Generous paid time off plans (sick and vacation)
11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
Competitive 401K Program, with a Company match
Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
A quarterly bonus plan program, plus an hourly rate of $18.15
A bright and inspiring work environment
Training and development opportunities aligned with great career path opportunities
A professional workplace community (business casual attire required)
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
#J-18808-Ljbffr