Address: 8300 FM 1960 West, Suite 450, 77070 Houston
The opportunity As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center, where you will help take care of all the administrative and support needs for your customers so that they can focus on running their business.
A typical day at IWG You arrive a few minutes before your center opens to ensure everything is ready. Customers arrive throughout the morning with requests such as updating a Wi-Fi code, checking if a package has arrived, directing someone to a meeting room, or helping set up a projector and coffee. You ensure services are properly charged so invoices are accurate. After a coffee break, you handle mail, respond to customers, and follow up on earlier inquiries about packages. In the afternoon, you assist with printing, invoices, or adjusting a team room climate by opening a ticket in the service portal. You may have another coffee break before meeting with the Community Manager to plan next week’s networking event, write e-invites, and post notices around the center. If a prospect visits, you share details about what makes the space valuable and encourage them to join the network. You finish the day by guiding the group in meeting room 3 to wrap up and directing them to nearby dining options, then tidy the center and head home.
About You We’re looking for someone who can manage multiple tasks while providing customers with the best possible service. You also need to be:
A good communicator with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
Happy taking ownership of problems and finding ways to solve them
Positive, enthusiastic, and able to adapt to fast-changing situations
Experience and confidence using MS Office and other basic IT equipment
Legally eligible to work in the country you are applying within and at least 18 years old
What We Offer On top of a competitive total compensation package, you’ll enjoy:
Work life balance (no standard nights/weekends)
Generous paid time off plans (sick and vacation)
11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
Competitive 401K Program, with a Company match
Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
A quarterly bonus plan program, plus an hourly rate of $18.15
A bright and inspiring work environment
Training and development opportunities aligned with great career path opportunities
A professional workplace community (business casual attire required)
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
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The opportunity As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center, where you will help take care of all the administrative and support needs for your customers so that they can focus on running their business.
A typical day at IWG You arrive a few minutes before your center opens to ensure everything is ready. Customers arrive throughout the morning with requests such as updating a Wi-Fi code, checking if a package has arrived, directing someone to a meeting room, or helping set up a projector and coffee. You ensure services are properly charged so invoices are accurate. After a coffee break, you handle mail, respond to customers, and follow up on earlier inquiries about packages. In the afternoon, you assist with printing, invoices, or adjusting a team room climate by opening a ticket in the service portal. You may have another coffee break before meeting with the Community Manager to plan next week’s networking event, write e-invites, and post notices around the center. If a prospect visits, you share details about what makes the space valuable and encourage them to join the network. You finish the day by guiding the group in meeting room 3 to wrap up and directing them to nearby dining options, then tidy the center and head home.
About You We’re looking for someone who can manage multiple tasks while providing customers with the best possible service. You also need to be:
A good communicator with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
Happy taking ownership of problems and finding ways to solve them
Positive, enthusiastic, and able to adapt to fast-changing situations
Experience and confidence using MS Office and other basic IT equipment
Legally eligible to work in the country you are applying within and at least 18 years old
What We Offer On top of a competitive total compensation package, you’ll enjoy:
Work life balance (no standard nights/weekends)
Generous paid time off plans (sick and vacation)
11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
Competitive 401K Program, with a Company match
Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well)
A quarterly bonus plan program, plus an hourly rate of $18.15
A bright and inspiring work environment
Training and development opportunities aligned with great career path opportunities
A professional workplace community (business casual attire required)
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
#J-18808-Ljbffr