Customer Support Representative
OrthoCarolina, Charlotte, North Carolina, United States, 28245
Overview
At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-us We are currently searching for a Customer Service Specialist to join our team in our OrthoCarolina Business Office in Charlotte. Responsibilities
Answer and route business office patient account phone calls to the appropriate individuals within the company, and assist patients with account questions related to the OrthoCarolina business office. Process electronic insurance claims, generate and analyze custom claims reports. Process insurance claims for secondary payers and process credit card transactions, posting them to patient accounts. Qualifications
Health care and/or medical billing experience. Experience in processing electronic insurance claims, and generating and analyzing claim reports. Ability to process insurance claims for secondary payers and process credit card transactions, posting to patient accounts. Comfortable with heavy phone work and ability to stay centered and focused in a high-volume environment.
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At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-us We are currently searching for a Customer Service Specialist to join our team in our OrthoCarolina Business Office in Charlotte. Responsibilities
Answer and route business office patient account phone calls to the appropriate individuals within the company, and assist patients with account questions related to the OrthoCarolina business office. Process electronic insurance claims, generate and analyze custom claims reports. Process insurance claims for secondary payers and process credit card transactions, posting them to patient accounts. Qualifications
Health care and/or medical billing experience. Experience in processing electronic insurance claims, and generating and analyzing claim reports. Ability to process insurance claims for secondary payers and process credit card transactions, posting to patient accounts. Comfortable with heavy phone work and ability to stay centered and focused in a high-volume environment.
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