Customer Service Representative (CSR)
FF Inc, Charlotte, North Carolina, United States, 28245
Customer Service Representative
Location: Charlotte, NC – Employment Type: Full‑Time. We are seeking a reliable, customer‑focused individual to join our team full‑time. In this role you will assist customers with inquiries, resolve issues, and provide a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast‑paced environments, and seeks a stable, long‑term opportunity with room to grow.
Key Responsibilities
Greet customers and provide accurate, friendly assistance in person or over the phone
Answer questions about products, services, policies, and account information
Help resolve customer concerns and escalate issues when needed
Process transactions, orders, payments, or account updates (based on company needs)
Maintain a clean, organized workspace and uphold company service standards
Document customer interactions in the CRM or system accurately
Support team members with daily tasks, administrative duties, and customer follow‑up
Contribute to meeting service goals, quality standards, and team performance metrics
Qualifications
Strong verbal communication and interpersonal skills
Friendly, patient, and professional demeanor
Ability to handle customer concerns with problem‑solving and empathy
Basic computer and data‑entry skills
Strong time‑management and reliability – consistent attendance is essential
Prior customer service, retail, call center, or hospitality experience is preferred but not required
Ability to work a full‑time schedule (40 hours per week)
What We Offer
Competitive pay + bonus structure (if applicable)
Comprehensive training to set you up for success
Opportunities for advancement into senior roles
Supportive, team‑oriented environment
Who Thrives In This Role This position suits individuals who are patient, solutions‑driven, energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.
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Key Responsibilities
Greet customers and provide accurate, friendly assistance in person or over the phone
Answer questions about products, services, policies, and account information
Help resolve customer concerns and escalate issues when needed
Process transactions, orders, payments, or account updates (based on company needs)
Maintain a clean, organized workspace and uphold company service standards
Document customer interactions in the CRM or system accurately
Support team members with daily tasks, administrative duties, and customer follow‑up
Contribute to meeting service goals, quality standards, and team performance metrics
Qualifications
Strong verbal communication and interpersonal skills
Friendly, patient, and professional demeanor
Ability to handle customer concerns with problem‑solving and empathy
Basic computer and data‑entry skills
Strong time‑management and reliability – consistent attendance is essential
Prior customer service, retail, call center, or hospitality experience is preferred but not required
Ability to work a full‑time schedule (40 hours per week)
What We Offer
Competitive pay + bonus structure (if applicable)
Comprehensive training to set you up for success
Opportunities for advancement into senior roles
Supportive, team‑oriented environment
Who Thrives In This Role This position suits individuals who are patient, solutions‑driven, energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.
#J-18808-Ljbffr