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Customer Service Representative (CSR)

FF Inc, Orlando, Florida, us, 32885

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Overview We are seeking a reliable, customer-focused

Customer Service Representative

to join our team full-time. Location: Orlando, FL. Employment Type: Full-Time.

About The Position

We are seeking a reliable, customer-focused

Customer Service Representative

to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.

Responsibilities

Greet customers and provide accurate, friendly assistance in person or over the phone

Answer questions about products, services, policies, and account information

Help resolve customer concerns and escalate issues when needed

Process transactions, orders, payments, or account updates (based on company needs)

Maintain a clean, organized workspace and uphold company service standards

Document customer interactions in the CRM or system accurately

Support team members with daily tasks, administrative duties, and customer follow-up

Contribute to meeting service goals, quality standards, and team performance metrics

Qualifications

Strong verbal communication and interpersonal skills

Friendly, patient, and professional demeanor

Ability to handle customer concerns with problem-solving and empathy

Basic computer and data-entry skills

Strong time-management and reliability — consistent attendance is essential

Prior customer service, retail, call center, or hospitality experience is preferred but not required

Ability to work a full-time schedule (40 hours per week)

What We Offer

Competitive pay + bonus structure (if applicable)

Comprehensive training to set you up for success

Opportunities for advancement into senior roles

Supportive, team-oriented environment

Who Thrives In This Role This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.

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