Job Title:
Customer Service Representative (CSR)
Location:
Orlando, FL 32803
Duration:
Onsite for first 6 months
Job Summary We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to serve as the primary point of contact for customers. The CSR will handle inquiries, resolve issues efficiently, and ensure a positive customer experience through clear communication, problem-solving, and professionalism.
Key Responsibilities
Respond to customer inquiries via phone, email, chat, or ticketing systems in a timely and professional manner
Resolve customer issues related to products, services, billing, or accounts while maintaining high customer satisfaction
Accurately document customer interactions, updates, and resolutions in internal systems
Follow established policies, procedures, and service-level agreements (SLAs)
Escalate complex or unresolved issues to appropriate teams when required
Maintain a strong understanding of company products, services, and processes
Meet or exceed individual and team performance metrics (quality, productivity, CSAT, AHT, etc.)
Handle sensitive customer information with confidentiality and discretion
Required Qualifications
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
1–3 years of customer service or call center experience (preferred, not mandatory)
Strong verbal and written communication skills
Ability to multitask and navigate multiple systems simultaneously
Basic computer proficiency (CRM systems, MS Office, or similar tools)
Strong problem-solving and conflict-resolution skills
EEO Notice:
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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Customer Service Representative (CSR)
Location:
Orlando, FL 32803
Duration:
Onsite for first 6 months
Job Summary We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to serve as the primary point of contact for customers. The CSR will handle inquiries, resolve issues efficiently, and ensure a positive customer experience through clear communication, problem-solving, and professionalism.
Key Responsibilities
Respond to customer inquiries via phone, email, chat, or ticketing systems in a timely and professional manner
Resolve customer issues related to products, services, billing, or accounts while maintaining high customer satisfaction
Accurately document customer interactions, updates, and resolutions in internal systems
Follow established policies, procedures, and service-level agreements (SLAs)
Escalate complex or unresolved issues to appropriate teams when required
Maintain a strong understanding of company products, services, and processes
Meet or exceed individual and team performance metrics (quality, productivity, CSAT, AHT, etc.)
Handle sensitive customer information with confidentiality and discretion
Required Qualifications
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
1–3 years of customer service or call center experience (preferred, not mandatory)
Strong verbal and written communication skills
Ability to multitask and navigate multiple systems simultaneously
Basic computer proficiency (CRM systems, MS Office, or similar tools)
Strong problem-solving and conflict-resolution skills
EEO Notice:
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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