Overview
Job Title:
Communications Officer
Location:
Georgia Gwinnett College
Regular/Temporary:
Regular
Full/Part Time:
Full-Time
Job ID:
292749
Georgia Gwinnett College (GGC) is dedicated to providing an exceptional educational experience. We strive to support and uplift our students throughout their academic journey and are committed to a culture that nurtures student success and employee well-being and professional growth.
Located in Gwinnett County, GGC offers a modern 260-acre campus located about 30 miles northeast of downtown Atlanta, with access to local amenities and a vibrant community that enhances the college experience.
Join GGC and become part of a dynamic team that shapes the lives and celebrates the achievements of our students.
Job Summary Reporting to the Public Safety Communications Manager, the Communications Officer is responsible for processing and maintaining relatively complex police dispatching and emergency alert systems, office records, video security monitoring, alarm monitoring, incident and accident reports.
The Officer performs detailed multitasking technical work in taking emergency calls, logging call information, entering accurate information into police records and emergency management software, tracking call status, dispatching and coordinating security, police, fire/rescue, special equipment and emergency staff.
The Officer routinely works independently with the assistance of on-duty campus police and security officers. The position is a direct line of communication for the general public and the campus community.
This position is designated as Campus Security Authority (CSA) and is responsible for reporting crimes and other incidents to the Clery Act Compliance Officer for inclusion in the Annual Campus Security Report in accordance with the Federal Clery Act and GGC policy.
Responsibilities
Monitors alarm systems and security camera systems; greets students, families, and visitors to the Office of Public Safety; operates the police and security communications console; accesses confidential police information
Operates a multi-line telephone system and radio dispatch console; responds to emergency calls from county E911 system and dispatches the proper responders; operates Dispatch Module (Computer Aided Dispatch), Daily Log, and Search Screens in the Department reporting program; acknowledges officers over the radio and records the time of acknowledgment; provides campus patrols with requested information via radio; transmits messages to officers via radio, phone, in writing, or in-person
Serves as a liaison for citizen reports, complaints, and officers on patrol; provides incident numbers and call history information to assigned officers; documents all calls (telephone and radio) on appropriate forms when Computer Aided Dispatch system is not operational; analyzes calls for the best way to handle each call, what type of information to be obtained from the caller and which units should be assigned
Responds to emergency calls and emergency alarm phones and dispatches patrol officers; monitors, or receives alarm notification calls, and dispatches fire, panic, and intrusion alarm responses from the monitoring center
Provides weekend and special events information
Prepares 'work orders' for officers on patrol or through the report of community members, and maintains other logs for fire alarm tests
Contacts appropriate offices for guests, vendors, and coordinates opening of campus buildings
Complies with all State and/or College mandated training and certifications
Performs non-supervisory duties including administrative assignments and other duties as assigned
Qualifications
Required:
High School or GED
Valid Georgia driver's license
Must be able to become POST certified in the first 6 months of employment
Successful background check
No felony convictions
Must be 18 years of age
Will be required to comply with all State and/or College mandated training and certifications
Preferred Qualifications
Prior experience with a public safety organization.
General knowledge of the campus geographical area.
Possess current POST Communications Officer certification.
Salary 38,300 - 45,900
Salary offer will be dependent on candidate's experience and qualifications, internal equity considerations, budget availability, and salary administration guidelines.
Knowledge, Skills, & Abilities
Skilled use of a computer is required in many of the duties
Excellent listening skills; excellent communication skills (both written and oral; ability to understand and follow written or oral directions)
Ability to proficiently operate all dispatch center and related office equipment
Ability to perform shift work and shift rotation
Ability to multi-task
Ability to perform overtime assignments; ability to distinguish between colors; ability to perform tactfully, courteously and proficiently under the pressures associated with the position
Ability to deal effectively with hostile and/or rude persons
Ability to speak clearly on telephone and radio
Ability to work closely with others
Ability to extract pertinent information from a caller or other information source; ability to talk on the radio and phone at the same time
This work may require 24 hour on-call assignments, overtime, working weekends, holidays, 8 hour, 10 hour, 12 hour, and rotating shifts
Ability to organize and maintain public safety and general office files
USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at
https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at
https://www.usg.edu/policymanual/section6/C2653 .
Conditions of Employment Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.
Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.
Equal Employment Opportunity Georgia Gwinnett College is an equal employment, equal access, and equal opportunity employer. It is the policy of Georgia Gwinnett College to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws. For individuals requiring disability-related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR at (678) 407-5746 or email hr@ggc.edu.
Background Check
Position of Trust + Credit
Other Information Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Georgia is an open records state.
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Communications Officer
Location:
Georgia Gwinnett College
Regular/Temporary:
Regular
Full/Part Time:
Full-Time
Job ID:
292749
Georgia Gwinnett College (GGC) is dedicated to providing an exceptional educational experience. We strive to support and uplift our students throughout their academic journey and are committed to a culture that nurtures student success and employee well-being and professional growth.
Located in Gwinnett County, GGC offers a modern 260-acre campus located about 30 miles northeast of downtown Atlanta, with access to local amenities and a vibrant community that enhances the college experience.
Join GGC and become part of a dynamic team that shapes the lives and celebrates the achievements of our students.
Job Summary Reporting to the Public Safety Communications Manager, the Communications Officer is responsible for processing and maintaining relatively complex police dispatching and emergency alert systems, office records, video security monitoring, alarm monitoring, incident and accident reports.
The Officer performs detailed multitasking technical work in taking emergency calls, logging call information, entering accurate information into police records and emergency management software, tracking call status, dispatching and coordinating security, police, fire/rescue, special equipment and emergency staff.
The Officer routinely works independently with the assistance of on-duty campus police and security officers. The position is a direct line of communication for the general public and the campus community.
This position is designated as Campus Security Authority (CSA) and is responsible for reporting crimes and other incidents to the Clery Act Compliance Officer for inclusion in the Annual Campus Security Report in accordance with the Federal Clery Act and GGC policy.
Responsibilities
Monitors alarm systems and security camera systems; greets students, families, and visitors to the Office of Public Safety; operates the police and security communications console; accesses confidential police information
Operates a multi-line telephone system and radio dispatch console; responds to emergency calls from county E911 system and dispatches the proper responders; operates Dispatch Module (Computer Aided Dispatch), Daily Log, and Search Screens in the Department reporting program; acknowledges officers over the radio and records the time of acknowledgment; provides campus patrols with requested information via radio; transmits messages to officers via radio, phone, in writing, or in-person
Serves as a liaison for citizen reports, complaints, and officers on patrol; provides incident numbers and call history information to assigned officers; documents all calls (telephone and radio) on appropriate forms when Computer Aided Dispatch system is not operational; analyzes calls for the best way to handle each call, what type of information to be obtained from the caller and which units should be assigned
Responds to emergency calls and emergency alarm phones and dispatches patrol officers; monitors, or receives alarm notification calls, and dispatches fire, panic, and intrusion alarm responses from the monitoring center
Provides weekend and special events information
Prepares 'work orders' for officers on patrol or through the report of community members, and maintains other logs for fire alarm tests
Contacts appropriate offices for guests, vendors, and coordinates opening of campus buildings
Complies with all State and/or College mandated training and certifications
Performs non-supervisory duties including administrative assignments and other duties as assigned
Qualifications
Required:
High School or GED
Valid Georgia driver's license
Must be able to become POST certified in the first 6 months of employment
Successful background check
No felony convictions
Must be 18 years of age
Will be required to comply with all State and/or College mandated training and certifications
Preferred Qualifications
Prior experience with a public safety organization.
General knowledge of the campus geographical area.
Possess current POST Communications Officer certification.
Salary 38,300 - 45,900
Salary offer will be dependent on candidate's experience and qualifications, internal equity considerations, budget availability, and salary administration guidelines.
Knowledge, Skills, & Abilities
Skilled use of a computer is required in many of the duties
Excellent listening skills; excellent communication skills (both written and oral; ability to understand and follow written or oral directions)
Ability to proficiently operate all dispatch center and related office equipment
Ability to perform shift work and shift rotation
Ability to multi-task
Ability to perform overtime assignments; ability to distinguish between colors; ability to perform tactfully, courteously and proficiently under the pressures associated with the position
Ability to deal effectively with hostile and/or rude persons
Ability to speak clearly on telephone and radio
Ability to work closely with others
Ability to extract pertinent information from a caller or other information source; ability to talk on the radio and phone at the same time
This work may require 24 hour on-call assignments, overtime, working weekends, holidays, 8 hour, 10 hour, 12 hour, and rotating shifts
Ability to organize and maintain public safety and general office files
USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at
https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at
https://www.usg.edu/policymanual/section6/C2653 .
Conditions of Employment Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.
Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.
Equal Employment Opportunity Georgia Gwinnett College is an equal employment, equal access, and equal opportunity employer. It is the policy of Georgia Gwinnett College to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws. For individuals requiring disability-related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR at (678) 407-5746 or email hr@ggc.edu.
Background Check
Position of Trust + Credit
Other Information Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Georgia is an open records state.
#J-18808-Ljbffr