Supplier Retention Representative
AvidXchange, Inc., Charlotte, North Carolina, United States, 28245
Overview
As a
Supplier Retention Representative , you will support suppliers by resolving inquiries, providing product education, and helping them optimize their E-payment solutions. You will assist low-dollar spend accounts, build strong relationships, and contribute to retention and revenue goals through consultative guidance. This role requires strong communication skills, attention to detail, and a customer-first mindset while partnering with internal teams to ensure seamless supplier experiences. What You’ll Do
Respond to supplier inquiries via phone, email, and other channels in a timely and professional manner Provide consultation to help suppliers understand and optimize E-payment solutions, processes, and timelines Engage in consultative sales practices to enhance retention and identify revenue opportunities Identify emerging trends and insights based on supplier interactions and communicate them to the business Handle escalated supplier issues and collaborate cross-functionally to drive resolution and preventative actions Partner with internal teams to support supplier-facing initiatives and identify process improvements Manage low-dollar spend accounts ranging from $0 to $500,000 What We’re Looking For
1–3 years of experience in a customer-facing or customer service role (supplier relations is a plus) Strong verbal and written communication skills with the ability to explain complex concepts clearly High attention to detail, organization, and accuracy Proficiency with Microsoft Outlook, Excel, Word, and CRM systems such as Salesforce Self-motivated and disciplined, able to manage tasks independently Strong problem-solving abilities and creative thinking when resolving supplier issues Proven ability to build and maintain strong supplier relationships Analytical mindset with the ability to interpret data and trends Adaptability to evolving processes and tools Comfortable presenting solutions and ideas to suppliers or internal teams About AvidXchange
AvidXchange is a leading provider of accounts payable (AP) automation software and payment solutions for middle-market businesses and their suppliers. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. We are a mindset-driven culture with values that emphasize connectivity, growth, and customer obsession. Equal Opportunity
AvidXchange is an equal opportunity employer. We comply with applicable federal, state, and local laws and do not discriminate against applicants based on veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, or disability.
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As a
Supplier Retention Representative , you will support suppliers by resolving inquiries, providing product education, and helping them optimize their E-payment solutions. You will assist low-dollar spend accounts, build strong relationships, and contribute to retention and revenue goals through consultative guidance. This role requires strong communication skills, attention to detail, and a customer-first mindset while partnering with internal teams to ensure seamless supplier experiences. What You’ll Do
Respond to supplier inquiries via phone, email, and other channels in a timely and professional manner Provide consultation to help suppliers understand and optimize E-payment solutions, processes, and timelines Engage in consultative sales practices to enhance retention and identify revenue opportunities Identify emerging trends and insights based on supplier interactions and communicate them to the business Handle escalated supplier issues and collaborate cross-functionally to drive resolution and preventative actions Partner with internal teams to support supplier-facing initiatives and identify process improvements Manage low-dollar spend accounts ranging from $0 to $500,000 What We’re Looking For
1–3 years of experience in a customer-facing or customer service role (supplier relations is a plus) Strong verbal and written communication skills with the ability to explain complex concepts clearly High attention to detail, organization, and accuracy Proficiency with Microsoft Outlook, Excel, Word, and CRM systems such as Salesforce Self-motivated and disciplined, able to manage tasks independently Strong problem-solving abilities and creative thinking when resolving supplier issues Proven ability to build and maintain strong supplier relationships Analytical mindset with the ability to interpret data and trends Adaptability to evolving processes and tools Comfortable presenting solutions and ideas to suppliers or internal teams About AvidXchange
AvidXchange is a leading provider of accounts payable (AP) automation software and payment solutions for middle-market businesses and their suppliers. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. We are a mindset-driven culture with values that emphasize connectivity, growth, and customer obsession. Equal Opportunity
AvidXchange is an equal opportunity employer. We comply with applicable federal, state, and local laws and do not discriminate against applicants based on veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, or disability.
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