Supplier Retention Representative
AvidXchange, Inc., Charlotte, North Carolina, United States, 28245
Overview
A
Supplier Retention Representative
supports suppliers by resolving inquiries, providing product education, and helping them optimize their E‑payment solutions. The role builds strong relationships, contributes to retention and revenue goals, and partners with internal teams to ensure seamless supplier experiences.
What You’ll Do
Respond to supplier inquiries via phone, email, and other channels in a timely and professional manner
Provide consultation to help suppliers understand and optimize E‑payment solutions, processes, and timelines
Engage in consultative sales practices to enhance retention and identify revenue opportunities
Identify emerging trends and insights based on supplier interactions and communicate them to the business
Handle escalated supplier issues and collaborate cross‑functionally to drive resolution and preventative actions
Partner with internal teams to support supplier‑facing initiatives and identify process improvements
Manage low‑dollar spend accounts ranging from $0 to $500,000
What We’re Looking For
1–3 years of experience in a customer‑facing or customer service role (supplier relations is a plus)
Strong verbal and written communication skills with the ability to explain complex concepts clearly
High attention to detail, organization, and accuracy
Proficiency with Microsoft Outlook, Excel, Word, and CRM systems such as Salesforce
Self‑motivated and disciplined, able to manage tasks independently
Strong problem‑solving abilities and creative thinking when resolving supplier issues
Proven ability to build and maintain strong supplier relationships
Analytical mindset with the ability to interpret data and trends
Adaptability to evolving processes and tools
Comfortable presenting solutions and ideas to suppliers or internal teams
About AvidXchange AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle‑market businesses and their suppliers. Our people are at the core of who we are. We focus on creating a culture of diversity, inclusion & belonging and are proud to be a safe place where teammates can bring their whole selves to work. We are
Connected as People ,
Growth Minded , and
Customer Obsessed . Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working across the U.S. or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®.
What You’ll Get
18 days PTO*
11 Holidays (8 company recognized & 3 floating holidays)
16 hours per year of paid Volunteer Time Off (VTO)
Competitive Healthcare
401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
Parental Leave: 8 weeks 100% paid by AvidXchange**
Discounts on Pet, Home, and Auto insurance
WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
Onsite gym fitness center, yoga studio, and basketball court
Tuition Reimbursement up to the federal maximum of $5,250***
Hybrid Workplace Flexibility
Free parking
Fully granted from beginning of year, pro‑rated if hired mid‑year
Must be full‑time for at least 3 months
Must be full‑time for at least one year
Equal Employment Opportunity AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.
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Supplier Retention Representative
supports suppliers by resolving inquiries, providing product education, and helping them optimize their E‑payment solutions. The role builds strong relationships, contributes to retention and revenue goals, and partners with internal teams to ensure seamless supplier experiences.
What You’ll Do
Respond to supplier inquiries via phone, email, and other channels in a timely and professional manner
Provide consultation to help suppliers understand and optimize E‑payment solutions, processes, and timelines
Engage in consultative sales practices to enhance retention and identify revenue opportunities
Identify emerging trends and insights based on supplier interactions and communicate them to the business
Handle escalated supplier issues and collaborate cross‑functionally to drive resolution and preventative actions
Partner with internal teams to support supplier‑facing initiatives and identify process improvements
Manage low‑dollar spend accounts ranging from $0 to $500,000
What We’re Looking For
1–3 years of experience in a customer‑facing or customer service role (supplier relations is a plus)
Strong verbal and written communication skills with the ability to explain complex concepts clearly
High attention to detail, organization, and accuracy
Proficiency with Microsoft Outlook, Excel, Word, and CRM systems such as Salesforce
Self‑motivated and disciplined, able to manage tasks independently
Strong problem‑solving abilities and creative thinking when resolving supplier issues
Proven ability to build and maintain strong supplier relationships
Analytical mindset with the ability to interpret data and trends
Adaptability to evolving processes and tools
Comfortable presenting solutions and ideas to suppliers or internal teams
About AvidXchange AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle‑market businesses and their suppliers. Our people are at the core of who we are. We focus on creating a culture of diversity, inclusion & belonging and are proud to be a safe place where teammates can bring their whole selves to work. We are
Connected as People ,
Growth Minded , and
Customer Obsessed . Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working across the U.S. or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®.
What You’ll Get
18 days PTO*
11 Holidays (8 company recognized & 3 floating holidays)
16 hours per year of paid Volunteer Time Off (VTO)
Competitive Healthcare
401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
Parental Leave: 8 weeks 100% paid by AvidXchange**
Discounts on Pet, Home, and Auto insurance
WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
Onsite gym fitness center, yoga studio, and basketball court
Tuition Reimbursement up to the federal maximum of $5,250***
Hybrid Workplace Flexibility
Free parking
Fully granted from beginning of year, pro‑rated if hired mid‑year
Must be full‑time for at least 3 months
Must be full‑time for at least one year
Equal Employment Opportunity AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.
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