Partner Support Specialist (Contract)
Ponce Health Sciences University/Tiber Health Innovations, St Louis, Missouri, United States
Tiber Health Innovation (THI) is a leader in healthcare education with specific expertise in data & analytics for medical school. THI is partnered with Ponce Health Sciences University (PHSU), which has 15 programs, including an LCME accredited medical school. THI created and provides on-going support for a predictive analytics platform that estimates the probability of students passing licensure exams. THI and PHSU together create an innovative, scalable medical education platform with predictive capabilities. For more information about THI, please visit: https://www.tiberhealth.com/
THI is seeking a St. Louis-based Partner Support Specialist to assist PHSU faculty, teaching assistants, and staff with instructional delivery to our university partner students around the country. The Partner Support Specialist will work directly with IT staff & contacts at THI's university partners to prepare graduate-level courses for each semester, which entails managing multiple instances of Canvas LMS.
Responsibilities
Distance Learning
Serve as a broadcast manager of Zoom-based In-Class Sessions to students in classrooms & at home Communicate with THI's University Partners' staff on a daily basis about Zoom sessions Start & troubleshoot Zoom broadcasts Aggregate student questions on Chat and notify Instructor when appropriate Educational Technology
Provide support for instructional activities that use technology Manage alignment between multiple courses across multiple universities Provide faculty and student training on all digital platforms, such as Canvas LMS, ExamSoft, etc. Assist faculty with preparation and application of technology used to support teaching & learning / the curricular materials Help solve faculty and student educational technology & IT issues, including working with the Ponce-based IT department to resolve account setup, emails, etc. Support the creation of weekly reports and analytics on student performance to provide early alerts for potential at-risk students Edit video and audio files to support instruction University Partner Support
Help partner university technology teams and registrar offices with setup of all technology-related requirements for the MSMS program Support new partner university technology implementation projects Qualifications
Required
Bachelor's Degree from an accredited institution or equivalent education/experience; Master's Degree in instructional design, education technology, or related field preferred Minimum five (5) years of professional experience Experience working in the higher education field is highly preferred Experience using Zoom is required Preferred
Experience using Canvas LMS is highly preferred Experience using Microsoft Teams is highly preferred Experience using Adobe Premiere Pro or similar video editing software is highly preferred Experience using Kaltura Video Hosting System is preferred Experience using ExamSoft is preferred Experience using Analytics for interpreting educational patterns is preferred Experience teaching to college level students / adults is preferred Excellent leadership, communication (written and oral), presentation, planning and organizational skills Masterful attention to detail and proven project management Ability to manage multiple tasks and projects Ability to identify and propose new processes and procedures Demonstrated ability to take the lead and work against resistance to accomplish goals Ability to collaborate effectively on large scale projects with staff at all levels in a university or corporate setting Bilingual (English/Spanish) preferred, but not required This position will report to THI's Director of Partner Technical Operations.
This is a full-time contracted position at 32 hours per week for 6 months, ending June 30, 2026. This temporary position can convert to a full-time 40 hrs/week FTE position at the end of the contract if both parties agree.
This position requires on-site work at the address below four days per week most weeks with occasional five days per week, based on the weekly schedule. Hours may vary day-to-day depending on instruction. Broadcast schedule for the semester will be provided.
Ponce Health Sciences University (PHSU) 2351 Market St
St. Louis, MO 63103
Job Type: Full-time, Temporary Rate: Based on Experience and Expertise Schedule: Monday to Friday
This Company Describes Its Culture as:
Detail-oriented -- quality and precision-focused Stable -- traditional, stable, strong processes People-oriented -- supportive and fairness-focused Team-oriented -- cooperative and collaborative
THI is seeking a St. Louis-based Partner Support Specialist to assist PHSU faculty, teaching assistants, and staff with instructional delivery to our university partner students around the country. The Partner Support Specialist will work directly with IT staff & contacts at THI's university partners to prepare graduate-level courses for each semester, which entails managing multiple instances of Canvas LMS.
Responsibilities
Distance Learning
Serve as a broadcast manager of Zoom-based In-Class Sessions to students in classrooms & at home Communicate with THI's University Partners' staff on a daily basis about Zoom sessions Start & troubleshoot Zoom broadcasts Aggregate student questions on Chat and notify Instructor when appropriate Educational Technology
Provide support for instructional activities that use technology Manage alignment between multiple courses across multiple universities Provide faculty and student training on all digital platforms, such as Canvas LMS, ExamSoft, etc. Assist faculty with preparation and application of technology used to support teaching & learning / the curricular materials Help solve faculty and student educational technology & IT issues, including working with the Ponce-based IT department to resolve account setup, emails, etc. Support the creation of weekly reports and analytics on student performance to provide early alerts for potential at-risk students Edit video and audio files to support instruction University Partner Support
Help partner university technology teams and registrar offices with setup of all technology-related requirements for the MSMS program Support new partner university technology implementation projects Qualifications
Required
Bachelor's Degree from an accredited institution or equivalent education/experience; Master's Degree in instructional design, education technology, or related field preferred Minimum five (5) years of professional experience Experience working in the higher education field is highly preferred Experience using Zoom is required Preferred
Experience using Canvas LMS is highly preferred Experience using Microsoft Teams is highly preferred Experience using Adobe Premiere Pro or similar video editing software is highly preferred Experience using Kaltura Video Hosting System is preferred Experience using ExamSoft is preferred Experience using Analytics for interpreting educational patterns is preferred Experience teaching to college level students / adults is preferred Excellent leadership, communication (written and oral), presentation, planning and organizational skills Masterful attention to detail and proven project management Ability to manage multiple tasks and projects Ability to identify and propose new processes and procedures Demonstrated ability to take the lead and work against resistance to accomplish goals Ability to collaborate effectively on large scale projects with staff at all levels in a university or corporate setting Bilingual (English/Spanish) preferred, but not required This position will report to THI's Director of Partner Technical Operations.
This is a full-time contracted position at 32 hours per week for 6 months, ending June 30, 2026. This temporary position can convert to a full-time 40 hrs/week FTE position at the end of the contract if both parties agree.
This position requires on-site work at the address below four days per week most weeks with occasional five days per week, based on the weekly schedule. Hours may vary day-to-day depending on instruction. Broadcast schedule for the semester will be provided.
Ponce Health Sciences University (PHSU) 2351 Market St
St. Louis, MO 63103
Job Type: Full-time, Temporary Rate: Based on Experience and Expertise Schedule: Monday to Friday
This Company Describes Its Culture as:
Detail-oriented -- quality and precision-focused Stable -- traditional, stable, strong processes People-oriented -- supportive and fairness-focused Team-oriented -- cooperative and collaborative