Call Center Agent (Panama)

divh2Job Posting/h2pThis is a remote position./ppThe Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs./ppDuties and Responsibilities:/pp1. Responsible for managing a whole lot of incoming and outgoing calls in the operations./pp2. Identify the needs of client and find solution to it./pp3. Answering inbound calls, converting them to leads, and later to towing jobs./ppWorking Conditions:/pp1. Remote/pp2. Shift-based

in a Call Center that works 24/7./pp3. Pacific Time Zone/ppRequirements:/pp1. Computer Specifications/ppMinimum Intel Specs/ppProcessor: Core i7 8th generation (and above) Core i5 10th generation (and above) RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory/ppMinimum AMD Specs/ppProcessor: AMD Ryzen 5,7,9 (Minimum series 3600) RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory/ppMacintosh Specs/ppProcessor: Core i7/ i5 / M1/ M2 RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory/pp2. Main Internet Speed Requirement/ppJitter: below 10ms Latency: below 160ms Upload: more than 25mbps Download more than 40 mbps Using internet speedtest:/ppVoIP Speed Test | 8x8 Aircalls VoIP Speed Test | Aircall VoIP Speed Test: Check Your Network Reliability (getvoip.com)/pp3. Power Backup/ppA reliable power backup that could sustain a minimum of 8 hours (full shift) Examples: Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)/pp4. Internet Backup/ppJitter: below 10ms Latency: below 160ms Upload: minimum of 25mbps Download: minimum of 25mbps Power and Internet Backup is a MUST./p/div