Customer Experience Representative

divh2Customer Experience Representative (CXR)/h2pEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the worlds best and most trusted mobility company./ppThe National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience./ppThis pay for this position starts at $16.38/hour with the opportunity to earn monthly incentive pay bonuses and is located at the Norfolk International Airport location - 2200 Norview Ave., Norfolk, VA 23518./ppWe offer:/pulliPaid time off/liliPaid holidays/liliEmployee rental car discounts/liliRetirement savings plan including 401k with matching profit sharing/liliHealth Insurance/liliLife Insurance/liliDental Insurance/liliVision Insurance/liliTraining and development/li/ulpSchedule:/ppTuesday-Saturday 3:30pm-12:00am/pulliMeet and greet customers in a professional, friendly, and timely manner/liliProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment/liliOffer additional customer assistance by offering directions, maps, local area information, and appropriate service information/liliAnswer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors/liliPlace outgoing calls for callback management, and miscellaneous calls as assigned/liliAssist to assess condition of rental upon return/liliNotify Management of any known customer problems/liliNotify Management of any known vehicle problems and any required vehicle maintenance/liliContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training/li/ulpEqual Opportunity Employer/Disability/Veterans/pulliMust be at least 18 years old/liliMinimum of 1 year customer service or sales experience in a fast paced environment/liliHigh School Diploma or G.E.D. required/liliMust have reliable transportation to and from work/liliMust have a valid drivers license/liliMust have no more than 2 moving violations and/or at-fault accidents in the past 3 years (Total points on driving record cannot exceed 8 points)/liliNo drug, alcohol related violations in the past 3 years/liliMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future/liliMust be able to work the full time schedule: Tuesday-Saturday 3:30pm-12:00am/li/ul/div