Member Service Representative (MSR) - Remote
This position involves responding to inquiries and requests from members and other individuals within a 24/7 high-volume, schedule-driven, and structured contact center operation. You will provide information regarding our products and services, demonstrating knowledge, active listening, adaptability to multiple systems, and engagement methods to ensure an optimal member experience and customer service. Additionally, you will perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts, advising members on other products and services that may fit their needs to create opportunities for positive member interaction. Responsibilities: Respond to member inquiries and requests in a timely manner. Provide comprehensive information on products and services. Perform transactions related to savings, checking, consumer loans, credit cards, IRAs, and other accounts. Advise members on additional products and services suitable for their needs. Ensure optimal member experience through active listening and engagement. Adapt to multiple systems within a structured contact center environment. Essential Skills: Customer service experience. Proficiency in data entry. Experience handling inbound and outbound calls. Ability to work in a high-volume, structured call center environment. Strong policy compliance skills. Additional Skills & Qualifications: Experience in a call center, administrative, secretary/receptionist, banking/mortgage, professional, or high-volume retail environment is advantageous. Why Work Here? Join the largest credit union in the world, serving the financial needs of the military and their families globally. With over 343 branches worldwide, our organization provides a dynamic and rewarding work environment. Embrace the opportunity to work in a high-volume Contact Center, where your efforts will directly contribute to enhancing member experiences. Work Environment: These are remote opportunities requiring candidates to reside within 60 miles of the designated address. The Contact Center operates 24/7/365 to support our members globally. We value work-life balance, offering shifts that provide reasonable flexibility. Scheduled breaks and meals are fixed, but most shifts have a flexible start and end time within a one-hour window. Be prepared for back-to-back calls, potentially scheduled for up to four hours before your next break. Job Type & Location: This is a Contract to Hire position based out of Sandy Springs, GA. Pay and Benefits: The pay range for this position is $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a hybrid position in Sandy Springs, GA. Application Deadline: This position is anticipated to close on Feb 10, 2026.
This position involves responding to inquiries and requests from members and other individuals within a 24/7 high-volume, schedule-driven, and structured contact center operation. You will provide information regarding our products and services, demonstrating knowledge, active listening, adaptability to multiple systems, and engagement methods to ensure an optimal member experience and customer service. Additionally, you will perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts, advising members on other products and services that may fit their needs to create opportunities for positive member interaction. Responsibilities: Respond to member inquiries and requests in a timely manner. Provide comprehensive information on products and services. Perform transactions related to savings, checking, consumer loans, credit cards, IRAs, and other accounts. Advise members on additional products and services suitable for their needs. Ensure optimal member experience through active listening and engagement. Adapt to multiple systems within a structured contact center environment. Essential Skills: Customer service experience. Proficiency in data entry. Experience handling inbound and outbound calls. Ability to work in a high-volume, structured call center environment. Strong policy compliance skills. Additional Skills & Qualifications: Experience in a call center, administrative, secretary/receptionist, banking/mortgage, professional, or high-volume retail environment is advantageous. Why Work Here? Join the largest credit union in the world, serving the financial needs of the military and their families globally. With over 343 branches worldwide, our organization provides a dynamic and rewarding work environment. Embrace the opportunity to work in a high-volume Contact Center, where your efforts will directly contribute to enhancing member experiences. Work Environment: These are remote opportunities requiring candidates to reside within 60 miles of the designated address. The Contact Center operates 24/7/365 to support our members globally. We value work-life balance, offering shifts that provide reasonable flexibility. Scheduled breaks and meals are fixed, but most shifts have a flexible start and end time within a one-hour window. Be prepared for back-to-back calls, potentially scheduled for up to four hours before your next break. Job Type & Location: This is a Contract to Hire position based out of Sandy Springs, GA. Pay and Benefits: The pay range for this position is $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a hybrid position in Sandy Springs, GA. Application Deadline: This position is anticipated to close on Feb 10, 2026.