TEKsystems
Member Services Representative – Contact Center
Engage with members and individuals in a dynamic, high-volume contact center environment. Address inquiries and requests, providing information about products and services with exceptional customer service skills. Utilize multiple systems and active listening techniques to ensure a positive member experience. Handle transactions related to savings, checking, loans, and credit cards, and advise members on suitable products and services.
Responsibilities
Respond to member inquiries and requests in a structured contact center.
Provide detailed information about products and services.
Perform transactions for savings, checking, consumer loans, credit cards, and IRAs.
Advise members on products and services that meet their needs.
Ensure optimal customer service using active listening and engagement methods.
Essential Skills
Strong customer service skills.
Proficiency in data entry.
Experience with inbound and outbound calls.
Ability to adapt to multiple systems.
Capability to handle high volume calls in a structured environment.
Additional Skills & Qualifications
Experience in call center, administrative, or professional environments.
Background in banking, mortgage, or high-volume retail settings.
Ability to comply with policy and procedures in a structured environment.
Why Work Here? Join the world's largest credit union, serving the financial needs of military members and their families globally. With over 343 branches worldwide, you will be part of a team that values work‑life balance and offers flexible shifts to fit your lifestyle. Experience the rewarding opportunity to support our members in a busy and engaging environment.
Work Environment These are remote opportunities requiring candidates to live within 60 miles of Winchester and Tidewater. The contact center operates 24/7/365, providing flexibility in shift scheduling to support work‑life balance. Shifts are flexible, with scheduled breaks and meals. Be prepared to handle back-to-back calls for extended periods, enhancing your ability to deliver exceptional service.
Job Type & Location This is a Contract to Hire position based out of Winchester, VA.
Pay and Benefits The pay range for this position is $19.50‑$19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disabilityHealth Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Winchester, VA.
Application Deadline This position is anticipated to close on Jan 30, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Responsibilities
Respond to member inquiries and requests in a structured contact center.
Provide detailed information about products and services.
Perform transactions for savings, checking, consumer loans, credit cards, and IRAs.
Advise members on products and services that meet their needs.
Ensure optimal customer service using active listening and engagement methods.
Essential Skills
Strong customer service skills.
Proficiency in data entry.
Experience with inbound and outbound calls.
Ability to adapt to multiple systems.
Capability to handle high volume calls in a structured environment.
Additional Skills & Qualifications
Experience in call center, administrative, or professional environments.
Background in banking, mortgage, or high-volume retail settings.
Ability to comply with policy and procedures in a structured environment.
Why Work Here? Join the world's largest credit union, serving the financial needs of military members and their families globally. With over 343 branches worldwide, you will be part of a team that values work‑life balance and offers flexible shifts to fit your lifestyle. Experience the rewarding opportunity to support our members in a busy and engaging environment.
Work Environment These are remote opportunities requiring candidates to live within 60 miles of Winchester and Tidewater. The contact center operates 24/7/365, providing flexibility in shift scheduling to support work‑life balance. Shifts are flexible, with scheduled breaks and meals. Be prepared to handle back-to-back calls for extended periods, enhancing your ability to deliver exceptional service.
Job Type & Location This is a Contract to Hire position based out of Winchester, VA.
Pay and Benefits The pay range for this position is $19.50‑$19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disabilityHealth Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Winchester, VA.
Application Deadline This position is anticipated to close on Jan 30, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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