divh2Ocean Import Customer Service Agent/h2pWe take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems./ppOur Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - theyre chances to grow, do what you love and build a career with us!/ph3Job Description/h3pScope of Position: Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department./ppPosition Schedule: Monday- Friday, 07:30 am- 4:30 pm/ppMajor Duties and Responsibilities:/pulliEnsure smooth and timely freight process flow/liliEnsure accurate and timely data entry into our operational system/liliTrack and Trace Ocean Import Files/liliEnsure documents are sent timely to customer or broker for customs purposes./liliEnsure accurate and timely client and vendors billing and accounting compliance./liliExceptional customer service interactions with our customers in arranging their international shipments, meeting customer service standards./liliContribute to maintaining good relationships with suppliers (Shipping lines, trucking companies and others involved)./liliMeet compliance at all times of regulations, internal and external, in accordance with government regulations./liliUnderstand department process flow, and looking for best practices to improve operational efficiency and productivity/liliEnsure all customers standard operating procedures in place and updated in customer SOP./liliMeet KPI standards in accordance with the Companys procedures/liliOverseas communications, timely responses to emails and requests (internal and external)/liliEscalation of problems to Management when necessary/liliPromote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride./liliMeets company standards of 52 hours training per year per employee./liliAttend mandatory training classes when required./liliAdhere to the companys 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary./li/ulh3Qualifications/h3pMinimum Qualifications:/pulliHigh School Degree or equivalent required/liliSuccessful candidates must pass a background check/liliMust be legally authorized to work in the United States/liliMust not require future sponsorship for employment visa/liliFluent in English, both written and verbal/liliMust have the ability to work overtime in support of the departments needs/liliMust be able to commute to the city of Hawthorne, CA/liliComfortable with numbers and basic mathematical skills/liliComfortable working in a professional business environment./li/ulpDesired Qualifications:/pulliAssociates or Undergraduate Degree Preferred/liliGood computer skills (Word, Excel, and familiarity with PowerPoint)/liliAbility to multi-task and prioritize throughout the workday while remaining focused and organized/liliDemonstrated ability to be proactive in thought and action/liliStrong organizational skills/liliAnalytical with a strong attention to detail/liliEffective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results/liliAbility to work independently and in a collaborative team environment/liliWilling to pitch in and help on last minute projects or assist team members/liliExcellent written, verbal, and interpersonal communication skills/liliHas a demonstrated strong work ethic, and reliability/li/ulh3Additional Information/h3pReporting Structure: Ocean Import Supervisor, and Manager/ppExpeditors offers excellent benefits:/pulliPaid Vacation, Holiday, Sick Time/liliHealth Plan: Medical, Prescription Drug, Dental and Vision/liliLife and Long-Term Disability Insurance/lili401(k) Retirement Savings Plan (US only)/liliEmployee Stock Purchase Plan/liliTraining and Personnel Development Program/li/ulpAll your information will be kept confidential according to EEO guidelines. Hourly/Salary rate range: $19-$28/hour/p/div