divh2Air Import Agent/h2pWe take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems./ppOur Mission/ppWe recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - theyre chances to grow, do what you love and build a career with us!/ph3Job Description/h3pScope of Position/ppEnsure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Import Department./ppMajor Duties and Responsibilities/pulliEnsure smooth and timely freight process flow/liliEnsure accurate and timely data entry into our operating system/liliTrack and trace Air Import files as required/liliUse Workflows on daily basis/liliEnsure timely delivery of freight to customers for Import shipments/liliEnsure documents are timely sent to customer or broker for customs purposes/liliEnsure accurate and timely client and Service Providers billing/liliInteract with our customers in arranging their international shipments, meeting customer service standards/liliContribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)/liliMeet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements./liliUnderstand department process flow, constantly looking for areas of improved efficiency/liliEnsure all customers standard operating procedures are followed and updated/liliMeet KPI standards, as per the company procedures/liliOverseas communications, timely responses to emails and requests (internal and external)/li/ulh3Qualifications/h3ulli6 months to 1 year related experience and/or training; or equivalent combination of education and experience/liliUnderstanding of air documentation process a plus/liliEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results/liliPro-active, strong organizational skills/liliGood computer skills (Excel, Word, PowerPoint)/liliIATA certification (preferred)/liliFluent in English/liliReporting Structure/liulliAir Import Lead Agent, Supervisor and Manager/li/ul/ulh3Additional Information/h3pExpeditors offers excellent benefits:/pulliPaid Vacation, Holiday, Sick Time/liliHealth Plan: Medical/liliLife Insurance/liliEmployee Stock Purchase Plan/liliTraining and Personnel Development Program/liliGrowth opportunities within the company/liliEmployee Referral Program Bonus/li/ul/div