Customer Service Representative - Overnight/Weekend Schedule
eMed, LLC, Miami, Florida, United States, 33101
divh2Customer Service Representative/h2peMed is looking for a Customer Service Representative to join our team. This role will begin with a 4-6 week on-site onboarding and training program in our Downtown Miami office. Following successful completion, this role will be remote with an overnight schedule including 1 weekend day./ph3Essential Duties
Responsibilities/h3ulliAcquire a deep understanding of our business to deliver best-in-class service./liliBe helpful and take ownership to resolve customer situations./liliIdentify the root cause of inquiries by asking probing questions to determine the best solution./liliUse the provided customer relationship management tool to research inquiries, document customer interactions, and issue replacements./liliReceive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems./liliExhibit a positive attitude and bring enthusiasm to work every day./liliPrepare product or service reports by collecting and analyzing customer information./li/ulh3Knowledge, Skills,
Abilities/h3ulliExcellent interpersonal and verbal communication skills, with clear diction, tone, and proper grammar usage./liliProficiency in explaining complex, step-by-step processes to customers over the phone./liliCapable of multitasking by reading, typing, and navigating through applications while speaking with customers./liliDemonstrated ability to be a responsible and reliable team player./li/ulh3Qualifications/h3ulliAvailability to work alternating work shifts, as per operational needs./liliStrong understanding of customer experience, regulatory rules and laws./liliAbility to work in a multi-functional department within an organization, both one-on-one and in team settings./li/ulh3Benefits/h3ulliHealth Care Plan (Medical, Dental
Vision)/liliRetirement Plan (401k with Company Match)/liliLife Insurance (Basic, Voluntary
ADD)/liliPaid Time Off/liliShort Term
Long Term Disability/liliTraining
Development/liliFree Food
Snacks/liliWellness Resources/li/ul/div
Responsibilities/h3ulliAcquire a deep understanding of our business to deliver best-in-class service./liliBe helpful and take ownership to resolve customer situations./liliIdentify the root cause of inquiries by asking probing questions to determine the best solution./liliUse the provided customer relationship management tool to research inquiries, document customer interactions, and issue replacements./liliReceive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems./liliExhibit a positive attitude and bring enthusiasm to work every day./liliPrepare product or service reports by collecting and analyzing customer information./li/ulh3Knowledge, Skills,
Abilities/h3ulliExcellent interpersonal and verbal communication skills, with clear diction, tone, and proper grammar usage./liliProficiency in explaining complex, step-by-step processes to customers over the phone./liliCapable of multitasking by reading, typing, and navigating through applications while speaking with customers./liliDemonstrated ability to be a responsible and reliable team player./li/ulh3Qualifications/h3ulliAvailability to work alternating work shifts, as per operational needs./liliStrong understanding of customer experience, regulatory rules and laws./liliAbility to work in a multi-functional department within an organization, both one-on-one and in team settings./li/ulh3Benefits/h3ulliHealth Care Plan (Medical, Dental
Vision)/liliRetirement Plan (401k with Company Match)/liliLife Insurance (Basic, Voluntary
ADD)/liliPaid Time Off/liliShort Term
Long Term Disability/liliTraining
Development/liliFree Food
Snacks/liliWellness Resources/li/ul/div