divh2Customer Service Representative/h2peMed is looking for a bilingual (Spanish/English) Customer Service Representative to join our team. We are recruiting talented individuals for this position who want to join a fast-paced, growing, professional organization where work will be challenging and multi-faceted. This position will include hybrid, weekend and rotating schedules to support our 24/7 operations./ph3Essential Duties
Responsibilities/h3ulliAcquire a deep understanding of our business to deliver best-in-class service./liliBe helpful and take ownership to resolve customer situations./liliIdentify the root cause of inquiries by asking probing questions to determine the best solution./liliUse the provided customer relationship management tool to research inquiries, document customer interactions, and issue replacements./liliReceive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems./liliExhibit a positive attitude and bring enthusiasm to work every day./liliPrepare product or service reports by collecting and analyzing customer information./li/ulh3Knowledge, Skills,
Abilities/h3ulliExcellent interpersonal and verbal communication skills, with clear diction, tone, and proper grammar usage/liliProficiency in explaining complex, step-by-step processes to customers over the phone/liliCapable of multitasking by reading, typing, and navigating through applications while speaking with customers/liliDemonstrated ability to be a responsible and reliable team player./li/ulh3Qualifications/h3ulliAvailability to work alternating work shifts, as per operational needs/liliStrong understanding of customer experience, regulatory rules and laws/liliAbility to work in a multi-functional department within an organization, both one-on-one and in team settings/li/ulh3Benefits/h3ulliHealth Care Plan (Medical, Dental
Vision)/liliRetirement Plan (401k with Company Match)/liliLife Insurance (Basic, Voluntary
ADD)/liliPaid Time Off/liliShort Term
Long Term Disability/liliTraining
Development/liliFree Food
Snacks/liliWellness Resources/li/ul/div
Responsibilities/h3ulliAcquire a deep understanding of our business to deliver best-in-class service./liliBe helpful and take ownership to resolve customer situations./liliIdentify the root cause of inquiries by asking probing questions to determine the best solution./liliUse the provided customer relationship management tool to research inquiries, document customer interactions, and issue replacements./liliReceive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems./liliExhibit a positive attitude and bring enthusiasm to work every day./liliPrepare product or service reports by collecting and analyzing customer information./li/ulh3Knowledge, Skills,
Abilities/h3ulliExcellent interpersonal and verbal communication skills, with clear diction, tone, and proper grammar usage/liliProficiency in explaining complex, step-by-step processes to customers over the phone/liliCapable of multitasking by reading, typing, and navigating through applications while speaking with customers/liliDemonstrated ability to be a responsible and reliable team player./li/ulh3Qualifications/h3ulliAvailability to work alternating work shifts, as per operational needs/liliStrong understanding of customer experience, regulatory rules and laws/liliAbility to work in a multi-functional department within an organization, both one-on-one and in team settings/li/ulh3Benefits/h3ulliHealth Care Plan (Medical, Dental
Vision)/liliRetirement Plan (401k with Company Match)/liliLife Insurance (Basic, Voluntary
ADD)/liliPaid Time Off/liliShort Term
Long Term Disability/liliTraining
Development/liliFree Food
Snacks/liliWellness Resources/li/ul/div