Police Records Specialist
The Police Records Specialist is responsible for providing external customer service and internal support to law enforcement personnel operating a 24-hour operation. Employees must be available to work rotating shifts (night, swing, or day), holidays, and weekends, and may have mid-weekdays off. Records duties are performed in an office environment while sitting or standing at a desktop computer. What you will get to do: Data Entry/Administrative Support: Reads, corrects, enters, and distributes police reports to internal and external customers. Copying, microfilm, filing. Operating and maintaining office equipment. Assisting internal and external customers with tasks and questions. Respond to records requests. Periodically train new employees who are on probation. Assist Desk/Radio: Operate and monitor radio/CAD for officers with a two-way radio system. Run queries and obtain information for officers for stolen property, driving records, registrations, warrants, addresses, ID photos, and others through LEDS and NCIC. Enters stolen property and missing persons/clears stolen property and missing persons. Locate warrants. Monitor cameras for all buildings and temporary holding cells. Customer Service/Front Counter: Process releases for towed vehicles. Process report requests received at the front counter. Name and background checks, i.e. Visa letters. Set up non-emergency calls for citizens. Verify insurance and driving records. Main Desk: Creates and gives case numbers to police or code enforcement. Answer phones for internal and external customers. Assists Code Enforcement by dispatching tow companies to their location. Send certified letters to vehicle owners. Scans supplemental reports and attaches to existing reports. For additional functions associated with this role, view the classification specification. Qualities we are looking for: Collaborative: A proactive professional who is responsive and values partnerships and builds relationships with multiple stakeholders to get things done. Practical: Someone who understands and applies modern office practices, procedures, and equipment (including computer systems) and a willingness to become familiar with ordinances, statutes, laws, general orders, policies and procedures related to document processing and police records. Detail-oriented: A precise individual when it comes to spelling, grammar, punctuation, policies and procedures. Resourceful: Be able to work independently and willing to ask questions in order to perform tasks. Nimble: Someone who adapts to an ever-changing and fast-paced environment. Organized: Someone who prioritizes their work and manages multiple tasks concurrently. Work Schedule: The Gresham Police Department operates 365 days per year, 24 hours per day. Police Records employees will be assigned to work standardized shifts to include days, swing, or nights which also includes weekends and holidays. Qualifications: MINIMUM QUALIFICATIONS: A high school diploma or equivalent. Three (3) years of progressively responsible general office and/or customer service experience. OR An Associate's degree One (1) year of progressively responsible general office and/or customer service expe
The Police Records Specialist is responsible for providing external customer service and internal support to law enforcement personnel operating a 24-hour operation. Employees must be available to work rotating shifts (night, swing, or day), holidays, and weekends, and may have mid-weekdays off. Records duties are performed in an office environment while sitting or standing at a desktop computer. What you will get to do: Data Entry/Administrative Support: Reads, corrects, enters, and distributes police reports to internal and external customers. Copying, microfilm, filing. Operating and maintaining office equipment. Assisting internal and external customers with tasks and questions. Respond to records requests. Periodically train new employees who are on probation. Assist Desk/Radio: Operate and monitor radio/CAD for officers with a two-way radio system. Run queries and obtain information for officers for stolen property, driving records, registrations, warrants, addresses, ID photos, and others through LEDS and NCIC. Enters stolen property and missing persons/clears stolen property and missing persons. Locate warrants. Monitor cameras for all buildings and temporary holding cells. Customer Service/Front Counter: Process releases for towed vehicles. Process report requests received at the front counter. Name and background checks, i.e. Visa letters. Set up non-emergency calls for citizens. Verify insurance and driving records. Main Desk: Creates and gives case numbers to police or code enforcement. Answer phones for internal and external customers. Assists Code Enforcement by dispatching tow companies to their location. Send certified letters to vehicle owners. Scans supplemental reports and attaches to existing reports. For additional functions associated with this role, view the classification specification. Qualities we are looking for: Collaborative: A proactive professional who is responsive and values partnerships and builds relationships with multiple stakeholders to get things done. Practical: Someone who understands and applies modern office practices, procedures, and equipment (including computer systems) and a willingness to become familiar with ordinances, statutes, laws, general orders, policies and procedures related to document processing and police records. Detail-oriented: A precise individual when it comes to spelling, grammar, punctuation, policies and procedures. Resourceful: Be able to work independently and willing to ask questions in order to perform tasks. Nimble: Someone who adapts to an ever-changing and fast-paced environment. Organized: Someone who prioritizes their work and manages multiple tasks concurrently. Work Schedule: The Gresham Police Department operates 365 days per year, 24 hours per day. Police Records employees will be assigned to work standardized shifts to include days, swing, or nights which also includes weekends and holidays. Qualifications: MINIMUM QUALIFICATIONS: A high school diploma or equivalent. Three (3) years of progressively responsible general office and/or customer service experience. OR An Associate's degree One (1) year of progressively responsible general office and/or customer service expe