Director I Client Delivery

divh2Director Revenue Cycle/h2pThank you for considering a career at Ensemble Health Partners!/ppEnsemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country./ppEnsemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!/ppO.N.E Purpose:/pulliCustomer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations./liliEmbracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation./liliStriving for Excellence: Execute at a high level by demonstrating our Best in KLAS Ensemble Difference Principles and consistently delivering outstanding results./li/ulpThe Opportunity:/ppBy embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare./ppThe Director is responsible for day to day client operations and the planning, development, and implementation of policies, objectives and initiatives for acute or physician revenue cycle activities including outsourced vendors, clients and in-house functional areas of Patient Access (including but not limited to Patient Scheduling, Pre-Access/Registration, Registration Admissions, and Financial Counseling), Health Information Management (including but not limited to Site Medical Records management, Release of Information, Transcription), and Patient Financial Services (including but not limited to Billing, Charge Master/Revenue Integrity, Insurance Follow-Up, Customer Service, Cash Posting, Denials Management, Payment Variance, and Collections). This position reviews and implements systematic approaches to maximize revenue and cash flow and to ensure results are consistently delivered. As the face of Ensemble, this person is responsible for forming and nurturing relationships with the client and meeting client performance expectations through influence and direction of client and Ensemble operations. This position is required to communicate organizational values and positive leadership to all associates within the organization. Position is responsible for lt;$1B net revenue or lt;5 facilities under management./ppJob Competencies:/pulliLeadership Decision Making - Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable. Drives results./liliCoaching

Building Talent - Achieves results through other leaders by empowering them and providing feedback, instruction and development (coaching the coach) to develop their own associates; plans and supports the growth of individual skills and abilities in preparation for their next role (building bench); focuses on retention of high performers./liliDelegation - Successfully shares authority and responsibilities with others to move decision making and accountability downward through the organization while accomplishing strategic priorities; maintains personal ownership of outcomes without excessive involvement./liliLeading Teams - Inspires and sustains team unity and engagement by developing, motivating, and guiding the team to achieve results together through productive relationships and work./liliExecutive Communication - Clearly and succinctly conveys information and ideas; communicates in a focused and compelling way that captures and holds others attention (appropriate, impactful, and clear)./liliProgram/Project Management - Demonstrates high accountability and responsibility for projects and programs from inception through completion/implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results./li/ulpEssential Job Functions:/pulliCustomer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations./liliEmbracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation./liliStriving for Excellence: Execute at a high level by demonstrating our Best in KLAS Ensemble Difference Principles and consistently delivering outstanding results./liliArticulates in writing plans with client deliverables, timelines, outcomes, and actions/liliMonitors bad debt and identifies process issues/improvements in areas such as registration, upfront collections, Medicaid eligibility/liliIdentifies gaps in client support/performance and proposes solutions (e.g., technology, services, processes) to drive performance improvement/liliHas strong interpersonal skills and proven ability to build relationships and organization alignment, influence decisions, engage onsite operational teams and drive results./liliParticipates and leads program level meetings with program stakeholders./liliWorks closely with CFO and other client leadership to support analysis, reporting and service line development/liliActs as Client Revenue Cycle expert and ensures prompt communication of emerging changes related to payer policies, contracting, regulatory updates and compliance requirements/liliAssists client leadership in understanding revenue cycle processes, metrics, tools, and reports./liliFacilitates monthly client meeting to review the revenue cycle operations performance and opportunities for improvement, strategic initiatives, partnership opportunities and escalated client support needs/liliPromptly escalates operational and/or client concerns to Ensemble leadership./li/ulpThis document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation./ppEmployment Qualifications:/ppLegally Required License / Certification (Ex: MD, RN, LPN, etc.) ONE CERTIFICATION PER FIELD/ppEnsemble Required License / Certification (Ex: CRCR) ONE CERTIFICATION PER FIELD/ppCRCR/ppOr other approved job relevant certification./ppDesired Work Experience:/ppJob Experience/ppPeople Leadership Experience/pp3 to 5 Years/ppDesired Education:/ppEducation Level/ppPreferred Area of Study/ppBachelors Degree or Equivalent Experience/ppBusiness/ppOther Preferred Knowledge, Skills and Abilities:/pulliDemonstrates high proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, Teams./liliDemonstrates emotional intelligence while recognizing the needs of others./liliAbility to coach and develop others./liliUses data to make informed decisions./liliComfortably works with executives at all levels./liliExhibits executive presence./liliAchieves results through effective leadership./liliMust have Pediatrics experience/liliAbility to travel at least 50% of the time/liliMust be willing to relocate or reside in the Minneapolis/ St. Paul Metro area/li/ulpWorking Conditions:/ppEnvironment:/ppApplicable:/ppRequires Long Distance or Air Travel/ppYes/ppRequires Travel to Various Work Locations by Car/ppYes/ppGeneral Office Environment or Work From Home/ppYes/ppClinical Environment - (Exposure to common hazards present in a healthcare facility including but not limited to; blood and other infectious materials, latex products, physical altercations and verbal abuse, high noise levels, and bright lights)/ppNo/ppPhysical Requirements:/ppPhysical Demand:/ppTask:/ppFrequency:/ppLifting/ Carrying 50 lbs or less/ppRarely/ppLifting/ Carrying 51 lbs or more/ppNever/ppPush/ Pull 50 lbs or less/ppRarely/ppPush/ Pull 51 lbs or more/ppNever/ppStoop, Kneel/ppNever/ppCrawling/ppNever/ppClimbing/ppNever/ppBalance/ppNever/ppBending/ppRarely/ppManual Dexterity ( Hand / Eye Coordination)/ppFrequently/ppPerform Shift Worklt;//p/div