Sr. Customer Assistance Representative - Victoria

divh2Customer Assistance Representative Sr (CAR Sr)/h2pEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the worlds best and most trusted mobility company./ppThe Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location./ppThis position pays $16 per hour and is located at 4401 N Navarro St, Victoria, TX 77904./ppWe offer a robust benefits package including, but not limited to:/pulliPaid time off/liliEmployee discount/liliRetirement savings plan/liliExtended Health Benefits (Medical, Prescription Drug, Dental and Vision)/liliLife Insurance/liliTraining and development/li/ulpSchedule available is:/pulliMonday: 7:30am to 6:00pm/liliTuesday: OFF/liliWednesday: OFF/liliThursday: 7:30am to 6:00pm/liliFriday: 7:30am to 6:00pm/liliSaturday: 8:30am to 1:30pm/liliSunday: 8:30am to 1:30pm/li/ulpResponsibilities include:/pulliTake incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors/liliManage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned/liliProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone/liliMeet and greet customers in a friendly and timely manner/liliProvide directions and general assistance/liliAssist to assess condition of rental upon return/liliProcess returns, check-ins and exit kiosk transactions/liliEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed/liliUnderstand and communicate rental terms and conditions, vehicle features and other services/liliMay sell optional protection products, upgrades, fuel options and other additional equipment/liliResponsible for notifying Management of any known vehicle problems and any required vehicle maintenance/liliClean vehicle interior and exterior by hand or by operating washing equipment when needed/liliPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing/liliPerform miscellaneous and backup duties job-related duties as assigned/li/ulpEqual Opportunity Employer/Disability/Veterans/ppQualifications:/pulliMust be at least 18 years old/liliHigh School Diploma or G.E.D. required/liliMust have a minimum of 1 years of customer service or sales experience in retail, guest services, or hospitality/liliMust have a valid driver license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years./liliNo drug or alcohol-related convictions on driving record in the past 5 years/liliMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future./li/ul/div